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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

May 03, 2023

Dealership is not customer friendly when it comes service on an existing vehicle nor when inquiring about a new vehicle. Customer relations need work. More

by Poundcakelady
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Luis
May 04, 2023 -

Lakeland Toyota responded

Thank you for the review. I'm sorry to hear that your experiences with our team have been less than satisfactory and will make sure this feedback is taken into consideration as we work to continually improve our services. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Joanne Showalter - Internet Director - 863-688-5451

April 03, 2023

I’m happy with the service thanks good people very humble I just li e my car More

by molinajennifer112
Recommend Dealer
Yes
Employees Worked With
Brandon Crowley
Apr 05, 2023 -

Lakeland Toyota responded

Thank you for the kind review! It's our privilege to serve you and we look forward to doing so again next time. Take care! - The Lakeland Toyota Team

March 30, 2023

I really like Paul he’s great service guy. Took care of me. Thank you. More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 31, 2023 -

Lakeland Toyota responded

You're so welcome, Mary! We're glad that Paul made the experience great and hope that we can see you again! Thank you! - Lakeland Toyota

March 30, 2023

This is my second time at Toyota of Lakeland, it’s easy to set the appointment, checking in is quick, great customer service and they are always busy, friendly. Keep up the good work and thank you for the More

by Montealj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalee Carter.
Apr 03, 2023 -

Lakeland Toyota responded

We appreciate you returning to Lakeland Toyota for your maintenance needs! We're honored to be part of your automotive journey and look forward to seeing you next time! Thank you! - Lakeland Toyota

March 28, 2023

Outstanding service as always the service department is fantastic they are fantastic always a pleasure to do business with them More

by michael,a.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 30, 2023 -

Lakeland Toyota responded

Thank you for your continued support of the Lakeland Toyota team service team! We appreciate your business, as well as your kind feedback, and look forward to seeing you next time!

March 02, 2023

Responded as requested and no help of any kind! Seems to be a standard post by all businesses to make it appear they are doing something. Actions speak louder than words. More

by simpsonearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
C.F.
Mar 02, 2023 -

Lakeland Toyota responded

Hello - we apologize that our team did not provide you with efficient communication and would like the opportunity to learn what happened in hopes of making it right. Thanks, Joanne Showalter - Internet Director - 863-688-5451

Mar 03, 2023 -

simpsonearl responded

I will attempt contact today!

Mar 03, 2023 -

simpsonearl responded

Called and was hung up on.

February 26, 2023

Overcharged for a simple oil change. Had a $49 coupon which was ignored. Had a full service less than 6 months ago and only needed an oil change. More

by simpsonearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
C.F.
Feb 27, 2023 -

Lakeland Toyota responded

We appreciate you bringing this information to our attention. We understand your frustration and would like to discuss this to help resolve these concerns. Please contact me at your earliest convenience to discuss this in more detail. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Feb 28, 2023 -

simpsonearl responded

Please credit my account for the difference

February 09, 2023

Everything was topnotched. Nobody was pushing. Gave me best options. Answered all my questions. Satisfied customer. More

by Sonflower
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver . Chad
Feb 09, 2023 -

Lakeland Toyota responded

Thank you for the wonderful feedback! We're glad our team provided you with a five-star experience and we hope we have the opportunity to serve you again in the future. Take care! - Lakeland Toyota

February 06, 2023

Awesome staff! They are very welcoming. James serviced my vehicle. He did an awesome job. He's very informative and knowledgeable. I'm really appretiative. More

by Joselyn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James
Feb 07, 2023 -

Lakeland Toyota responded

Thank you for your amazing review, Joselyn! We're so happy that James earned your 5 stars! -Lakeland Toyota

February 05, 2023

I was traveling on I4 between Orlando and Clearwater when my 4Runner had an issue. I happened to be close to the exit with this dealership. They were just awesome at helping me without an appointment so I co More

by chris.janes-fortney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felecia Cooper
Feb 06, 2023 -

Lakeland Toyota responded

Thank you for sharing your excellent review! We're so happy that Felecia was able to assist during your recent service visit! We're glad that you were able to get back on the road safely! We look forward to seeing you next time!

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