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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

June 23, 2023

Each and every employee gave kind and caring service to me and my vehicle. A rental car was given to me for the afternoon as servicing my ten year old car meant that some time consuming rehab work was need More

by Hammie6Cee
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lyndsey Baker and a bunch of others
Jun 23, 2023 -

Lakeland Toyota responded

We're so glad to hear that you had a positive experience at Lakeland Toyota! Our team is always here to provide kind and caring service, and we understand that sometimes extra time and attention are needed to keep older cars running smoothly. Thank you for choosing us for your vehicle needs! - Lakeland Toyota

June 19, 2023

Professional and very friendly. Answered all of my questions. Very accommodating. Highly recommended. Ask for Isidro (Sid). More

by Sarahg1606
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isidro Arenas
Jun 20, 2023 -

Lakeland Toyota responded

Thank you, Sarah! We're so glad Sid was able to answer all your questions and we appreciate you recommending him to others. Please don't hesitate to reach out if our Lakeland Toyota team can be of service again in the future!

June 18, 2023

Smooth operation with friendly, knowledgeable,. and efficient staff. I could go to a closer Toyota but choose this one. More

by joanhanley08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul MacNiel, Kayla----
Jun 20, 2023 -

Lakeland Toyota responded

We're truly honored to receive your support! Thank you for your business and we'll see you next time here at Lakeland Toyota!

June 14, 2023

Brandon was very good at his job and made sure he went over my work order and service with me and when I would need to come back and what need to be done next time More

by Thresaedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 15, 2023 -

Lakeland Toyota responded

Thank you for taking the time to review your visit! Brandon & the team appreciate your kind comments and look forward to assisting you with any future needs for your vehicle. Take care!

June 14, 2023

Best car buying experience ever. Our salesman, Ryan Weems, went above and beyond. Professional, honest and did what he said he would do. First class. More

by Jimharmon655
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Weems
Jun 15, 2023 -

Lakeland Toyota responded

Thank you for the fantastic review, Jim! We're thrilled to hear that Ryan went above & beyond to make your car-buying experience the best one yet and we'll be sure to share this wonderful feedback with him. Thanks for choosing Lakeland Toyota and please don't hesitate to reach out if there's anything else we can do for you!

June 13, 2023

This site advertised a part I purchased but without me noticing it took me to parts.lovelandtoyota.com. I purchased the part and received a confirmation email. Never recieved any other communication ubnti More

by michael
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Randy
Jun 13, 2023 -

Lakeland Toyota responded

Thank you for reaching out, Michael. We appreciate you bringing this to our attention and will make sure it gets looked into immediately. Please contact me directly so we can discuss the situation in greater detail and work towards a resolution. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

June 11, 2023

I have purchased 3 cars and a truck from Lakeland. Robert and Jessica are amazing and they worked hard to find a new Tacoma. Even though they were unable to find the exact options I wanted. I was wi More

by turpin9596
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Robert and Jessica
Jun 12, 2023 -

Lakeland Toyota responded

Thank you for the review. We sincerely apologize that we were unable to work with you this time around and will make sure we take this feedback into consideration moving forward. If you'd like to discuss the situation in greater detail, please feel free to contact me directly at your earliest convenience. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

June 10, 2023

Excellent Services My husband and I bought a new car at this dealer thanks to the excellent attention and service provided by Alex Tach Nguyen, Sales Consultant, which provided us with all resources to More

by Victor Hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tach Nguyen and Shanique Parson
Jun 13, 2023 -

Lakeland Toyota responded

Thank you for trusting Lakeland Toyota with your business, Victor! We're thrilled to hear that Alex & Shanique provided you with excellent service during your recent visit. We appreciate your continued trust in our dealership and hope you enjoy your new vehicle. See you next time!

June 07, 2023

Lakeland Toyota goes above and beyond for the customer . Thank you for always being upfront and transparent with your customers! Chad Is Awesome ! More

by Mirkum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad and Ray
Jun 08, 2023 -

Lakeland Toyota responded

Mirkum, thank you for your kind words about Lakeland Toyota! We're thrilled to hear that our team, especially Chad, went above and beyond and provide you with transparent service. We appreciate your support and hope to see you again soon!

May 24, 2023

I ordered a part I needed for my Land Cruiser and provided a vin to make sure I received the correct one. Not only was it the wrong part, but I had to pay to ship it back to return it AND they charge More

by mdukowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
May 25, 2023 -

Lakeland Toyota responded

Thank you for sharing your experience, Matthew. I'm sorry to hear we didn't leave you with a better impression and invite you to contact me directly so we can discuss the situation in greater detail. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

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