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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

July 29, 2023

Great customer service. Cordial and caring. The customer service is thorough, going out of their way to explain everything clearly. Nice atmosphere. More

by Spaceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lawrence
Jul 31, 2023 -

Lakeland Toyota responded

We're glad to know you had a great experience with our team at Lakeland Toyota! We always aim for clear communication and top-notch customer service. Thanks for the positive feedback, we appreciate it!

July 28, 2023

Great service to Felicia does a great job pay her well thanks you alot yes More

by dlsluggo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Cooper
Jul 28, 2023 -

Lakeland Toyota responded

Thank you for the 5-star rating! We're thrilled to hear that Felicia provided great customer service during your visit. We'll see you next time! - The Lakeland Toyota Team

July 25, 2023

Excellent service! ! Felecia assisted me with providing maintenance for my vehicle. She's very friendly and helpful. Excellent customer service! More

by Joselyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felecia
Jul 25, 2023 -

Lakeland Toyota responded

Hey Joselyn, thank you for the excellent review! We're glad that Felecia provided you with excellent service. Your kind words mean a lot to us. Have a great ride!- The Lakeland Toyota Team

July 20, 2023

Purchased a 2015 GMC terrain in March and part of the purchase agreement was for me to receive WeatherTech floor mats and a free oil change. I was advised that the weather tech floor mats might be generi More

by JLL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex
Jul 21, 2023 -

Lakeland Toyota responded

Thank you for the review. I'm sorry to hear that your experiences with our team have been less than satisfactory and encourage you to contact me directly if you'd like to discuss any of these concerns in greater detail. Respectfully, Joanne Showalter - Internet Director - 863-688-5451

July 13, 2023

Awesome they're great I recommend them very polite to me thank you I recommend them thank you More

by Mary Bishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Adkins
Jul 17, 2023 -

Lakeland Toyota responded

Hey Mary, thank you for the 5-star rating! We're delighted to hear that our team provided unparalleled customer service during your visit. We appreciate your recommendation and hope to see you again. Drive safely!- The Lakeland Toyota Team

July 08, 2023

Went for a tire rotation explained that the tires were brand new and I had to air last week. They told me they added more air when they did the rotation. I asked if the had to add more air there may be a More

by Ashleigh5815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon crowley
Jul 10, 2023 -

Lakeland Toyota responded

Ashleigh, I apologize for any confusion or frustration you experienced during your tire rotation. Our team always aims to provide transparent and reliable service, so it's disappointing to hear that we may have left the wrong impression. If there are any further concerns or questions about your vehicle, please don't hesitate to reach out directly. Thank you! - Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

July 01, 2023

Excellent service, friendly customer service and family friendly. We have been buying several cars from them. More

by Priscilla Perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob S
Jul 03, 2023 -

Lakeland Toyota responded

Hi Priscilla! Thank you so much for your kind words and continued support. We're glad to hear that our team at Lakeland Toyota has provided excellent service and a friendly atmosphere. We appreciate your loyalty, and we look forward to serving you again in the future! Drive safely!

June 30, 2023

Good response time, good friendly service. No problems post-service. Will return for future service. Thanks More

by jmeneghini
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Faulkner.
Jul 03, 2023 -

Lakeland Toyota responded

Thanks for the review! We're glad to hear that you had a positive experience with Lakeland Toyota. We appreciate your support and look forward to serving you again in the future. Have a great day!

June 26, 2023

Tienen un buen servicio y son muy amables un buen ambiente y amabilidad de sus empleados More

by advazquez1966
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel arbizu
Jun 27, 2023 -

Lakeland Toyota responded

Nos encanta saber que nuestro equipo se ha ganado su confianza y continúa brindando un nivel de excelencia en el que puede confiar. Gracias. - Lakeland Toyota

June 23, 2023

Easy to make appointments Beautiful showroom, service and customer facilities. Services great, as requested, and a clear checklist of everything completed. More

by MLP
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ina
Jun 23, 2023 -

MLP responded

Thanks

Jun 23, 2023 -

Lakeland Toyota responded

We're happy you feel confident coming to us for your automotive needs! Thank you for being part of the Lakeland Toyota family! We look forward to assisting you again!

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