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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

December 26, 2023

Lawrence was a very good service advisor, after a disappointing initial wait period upon arrival where a customer who arrived after I did received attention before me. Had it not been for Lawrence, t More

by sphillips49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get the names of the reception employees who were very nice, a young black male & a blonde young lady; Lawrence..
Jan 02, 2024 -

Lakeland Toyota responded

Thank you for the 5-star rating! We're glad to know that Lawrence was able to turn your experience around at Lakeland Toyota. We appreciate the feedback and will continue working on improving our service for valued customers like you!

December 24, 2023

Curtius and friendly. Very professional and knowledgeable and helpful. It was very pleasurable. Even another salesman took interest in which Toyota we bought. And came ove More

by Cocovan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Maltbi and Jason
Dec 29, 2023 -

Lakeland Toyota responded

Hey Cocovan, thank you for the 5-star rating! We're glad to know you had a positive experience with our team at Lakeland Toyota. It's wonderful that we could assist in finding your 6th Toyota! Enjoy your new ride!

December 14, 2023

Great customer service, Chris is a good service advisor Good timer to service the vehicle More

by deannilo51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 14, 2023 -

Lakeland Toyota responded

Thank you for the wonderful review! Chris & the rest of the Lakeland Toyota team appreciate your business and look forward to serving you again next time!

December 14, 2023

I enjoy the atmosphere there. Very convenient, clean, and the staff are very respectful. They take very good care of your car. I love the respect they give. The staff is just aweso More

by Mary Jenkj nm m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia
Dec 15, 2023 -

Lakeland Toyota responded

Hi Mary! We're so glad to know That you had such positive experiences at Lakeland Toyota over the years. We appreciate your recommendations and look forward to continuing our service for you in the future! Thank you for your business!

November 30, 2023

Service Manager Paul McNeill took care of my 2021 Toyota Venza with the usual care and efficiency. He even looked for me in the waiting area to get my ok about the needed replacement of the AC filter. My ve More

by Donmaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McNeill
Nov 30, 2023 -

Lakeland Toyota responded

Donmaura, it's great to know that Paul and our team at Lakeland Toyota were able to provide you with efficient service for your 2021 Venza. We appreciate the feedback!

November 16, 2023

I had service with Paul McNeil he’s great guy really honest & helpful. Need keep him. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McNeil
Nov 17, 2023 -

Lakeland Toyota responded

Hi Mary! Thank you for the five-star review and kind words about Paul from our service team at Lakeland Toyota! We appreciate it!

November 11, 2023

Chad is awesome in service he should be the manager awesome customer service would highly recommend him in service More

by redtruckjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Nov 13, 2023 -

Lakeland Toyota responded

John, we're delighted to know that Chad provided you with excellent service at Lakeland Toyota. Your recommendation means a lot! Thanks for the review.

November 06, 2023

Great service, helpful employees and a good experience overall. I like having service information and scheduling on line via the app. Plus we like our Toyota! More

by MLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were helpful.
Nov 06, 2023 -

Lakeland Toyota responded

Hi MLP! We're glad to know that you had a great experience with us at Lakeland Toyota! It's fantastic that our online service scheduling and app are working well for you. Enjoy your Toyota, and thanks for the review!

October 25, 2023

Amazing customer service, they all showed support specially the financial person. I will be back to buy another car from the same sales person. More

by Angel Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Moncada and Michele Jones
Oct 26, 2023 -

Lakeland Toyota responded

Angel, we're so glad to know you had an amazing experience with our team at Lakeland Toyota. We look forward to assisting you again when it's time for your next vehicle!

October 24, 2023

I just got my second car and they were awesome Shawn (sales guy) and Manny are the best and Mr. Johnny from finance always makes it happen thanks guys. More

by Janet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn, Manny, Johnny
Oct 24, 2023 -

Lakeland Toyota responded

Janet, we're so glad to know that Shawn, Manny & Johnny from our Lakeland Toyota team were able to assist you in getting your second car. Thanks for the shout-out and enjoy your vehicle!

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