Lakeland Toyota

I had a very bad experience with Toyota Lakeland.I went I had a very bad experience with Toyota Lakeland. I went there to buy a Toyota Yaris 2020. They told me that they don’t have a Yaris anymore and off I had a very bad experience with Toyota Lakeland. I went there to buy a Toyota Yaris 2020. They told me that they don’t have a Yaris anymore and offered me a Corolla which was parked in the middle of the showroom. When we start negotiating the price i was not sure if the sales person was helping me or what. Because the price of the Corolla LE is almost the same price the Corolla SE. I was about the leaving the place she called me back and offered me a discount and we backed to the negotiation. I gave my social and driving license and she disappeared for approx 1 hour. Then she came back and told me that my credit has been approved but interest rate is the max since i don’t buy a car with finance before. I accepted the high interest rate because i was planning to built my credit by buying a car. She took me to the finance guy and i signed the all papers which i had to sign. By the way, i had been there for almost 4 hours just to buy a new car.... I signed the papers and i was about the leave then i noticed that they sold to me extended service contract which costs about $4K. I felt myself like a xxxx !!! The sales person told me that i can apply for cancellation tomorrow morning. I could not sleep all night long and i was the dealer the next day early morning. I have waited the finance guy approx 3 hours and finally he got his office. After a long conversation he changed the papers and cancelled the extended service contract. I was happy that day because i was not thinking that they will create worse problems in future days. They had given me the 2020 Toyota Corolla and ONE key. I drive the car about 15 days then i got a call from the sales person who says that they could not get approval of my finance and i had to see the finance guy again... i was thinking how come this is possible because they had confirmed that my credit request has been approved already !!!!! I went to the dealer again and waited for the finance guy approx 2 hours. They dis not want to see me first because they were talking to the manager how they can solve my problem... Finally i entered his office and asked what wrong is with my finance approval. He told me that i need to BUY the extended service contract otherwise he can’t help me at all !!!! I asked what if i don’t want to buy the extended contract ? What is the next step ??? He told me that i will leave the Toyota Corolla Key and turn back to my house on foot !!!! I did not want to give the car back because i have already driven 2K miles and i was happy with it !!! On the other hand i was not wishing to have an extra loan for the bloody extended contract !!!! It took 2 more hours to negotiate and finally I HAD TO BUY THE EXTENDED BLOODY SERVICE CONTRACT !!!! I am not happy and still thinking what to do. Lakeland Toyota pushed me in a big xxxx.... I sent an email to TOYOTA USA for getting her help or advises. I recommend the TOYOTA BRAND, TOYOTO CARS but i don’t recommend Lakeland Toyota dealership. If you are not a native citizen, if your english is not good STAY AWAY from TOYOTA LAKELAND.... I made a big mistake please YOU DON’T. Regards More

Excelente Persona la recomiendo 100 x 100 muy amable un trato excepcional y preocupada por el cliente me realizaron el mantenimiento de los 5000 millas trato excepcional y preocupada por el cliente me realizaron el mantenimiento de los 5000 millas More

Kaylee was exceptional in taking care of all my needs. Very pleasant and knowledgeable I will most definitely request her on my next visit. She is a keeper Very pleasant and knowledgeable I will most definitely request her on my next visit. She is a keeper More

I love Lakeland Toyota. The staff are professional friendly approachable knowledgeable and ready to respond to any questions. Paul is not pushy with trying to over sell you The staff are professional friendly approachable knowledgeable and ready to respond to any questions. Paul is not pushy with trying to over sell you on products. He arms you with knowledge about your vehicle and empowers me to make a decision based on my income. I so appreciate not feeling pressured. Thanks Lakeland Toyota, you are my number 1 More