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Lakeland Toyota
Lakeland, FL
760 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 760 reviews
May 14, 2020
Service to repair rear seat so it can be lowered flat. Quality service to repair problem in a timely manner. I was extremely pleased with the assistance provided Lyndsay Baker. She was informative, frie Quality service to repair problem in a timely manner. I was extremely pleased with the assistance provided Lyndsay Baker. She was informative, friendly and very personable. She made me feel comfortable and gave me the impression that she was more interested in me than just getting her work done. She is a true asset to your service operation. More
by jhervat
Employees Worked With
Lyndsay Baker only.
May 10, 2020
A one word summary says it all "DISHONEST" Went there to purchase a vehicle. Cash in hand. Made an appointment. Got there, it was like, "who are you?" Go wait on the sales floor. Got to see the Went there to purchase a vehicle. Cash in hand. Made an appointment. Got there, it was like, "who are you?" Go wait on the sales floor. Got to see the most dishonest sales tactics. I was literally sitting there in disbelief when overheard conversation of sales rep. to customer. Enticements are just that. You will get nothing but a vehicle priced more by that amount, and more. Destination Fees, Document Fees, Dealer Fees, Window Etching Fee, Dealer Fee, Doubletalk Fee. See how far that bonus money goes. I didn't even get into the finance office but could imagine the high pressure. I walked out never to return. I was so pissed off I called Toyota Corporate. The state should shut them down. The most dishonest dealership I have ever seen. More
by Dandadan
Employees Worked With
no one had time for me
May 06, 2020
The customer service was very poor alsoTook 3days for The customer service was very poor also Took 3days for service on one year old vehicle. Ignoring when asked question. Not happy. I am sorry about it. The customer service was very poor also Took 3days for service on one year old vehicle. Ignoring when asked question. Not happy. I am sorry about it. More
by Mg07292014@gmail.com
Employees Worked With
Don’t know the name. But not satisfied didn’t care.
May 01, 2020
Does not stand behind the deals they make If I could rate this dealership as a zero I would. They do not stand behind the deals they make. My husband is an above the knee amputee and needs the If I could rate this dealership as a zero I would. They do not stand behind the deals they make. My husband is an above the knee amputee and needs the hitch and ramp to carry his motorized wheelchair. As a condition of purchase I told the customer service manager, I needed this ramp to be operational. He said he would take care of it . We purchased the Highlander. Made the appointment to get the hitch. Came back for the appointment and I was told they could not do the wiring for the hitch. So Mike the customer service manager set up to go somewhere else to have this done. I went to this other place and they kept calling me for payment. Each time I told them Lakeland Toyota was paying for it. I finally returned back to Lakeland Toyota and spoke with Patrick who again said they would take care of it except that I needed to pay for it up front and they will issue me a check. So that is what I did. I emailed them the receipt ( at their request and now 2 weeks later after daily follow up... they tell me “ the check is in the mail” Do you really believe the check is in the mail? Just another stalling technique! Stay very far away from this dealership! You will not have a good experience! More
by Nolongeratoyotaowner
Employees Worked With
Amir sales person, customer service manager Mike and Patrick sales Managers
April 25, 2020
Lakeland Toyota was great. We went in and we got what we wanted and Nate took great care of us. We were in and out in less than 3 1/2 hours. Great service wanted and Nate took great care of us. We were in and out in less than 3 1/2 hours. Great service More
by Sylviaclark324
Employees Worked With
Nate
April 22, 2020
Have been very satisfied with Lakeland Toyota service. My 2013 tab 4 is great. Service rep Kalee Carter was wonderful. I will ask for her 2013 tab 4 is great. Service rep Kalee Carter was wonderful. I will ask for her More
by Susannebmorton
Employees Worked With
Kale carter. She was wonderful,professional
April 16, 2020
I was so happy to choose Lakeland Toyota , my experience buying a new truck was very exited, Salesman was Really helpful and in such of short time I walked out with a new car ., Thank you !!!! buying a new truck was very exited, Salesman was Really helpful and in such of short time I walked out with a new car ., Thank you !!!! More
by XGiron
Employees Worked With
Jason A.
March 27, 2020
Love Lakeland Toyota since 2095 I’m doing auto services with them. Love them they are kindly and nice I recomend them to friendsnd families. Thank you so much with them. Love them they are kindly and nice I recomend them to friendsnd families. Thank you so much More
by Susie
Employees Worked With
Keitie
March 24, 2020
Staff were friendly but were not using social distancing though the clients in the waiting room were. This is the main reason I wouldnt recommend it. Plus, they werent sure where the oil leak I had was, exa though the clients in the waiting room were. This is the main reason I wouldnt recommend it. Plus, they werent sure where the oil leak I had was, exactly, in my car. I came for a recall on an airbag but decided to have an oil change when they found the leak More
by Alwaysbhiz
Employees Worked With
Paul
March 24, 2020
Excellent Customer Service I purchased my Rav4 in 2013 at this dealership and have used them for all my maintenance needs. I am very pleased with the friendly service rep - B I purchased my Rav4 in 2013 at this dealership and have used them for all my maintenance needs. I am very pleased with the friendly service rep - Brandon LaRock - and with the care given my vehicle when I bring it in for service and maintenance. I would highly recommend this dealership!!! More
by Grj1984
Employees Worked With
Brandon LaRock
