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Lakeland Toyota
Lakeland, FL
765 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 765 reviews
May 31, 2020
It was Excellent, friendly service. There were no pressure tactics used, salesman was upfront and informational. It was an overall good experience and I would go back. pressure tactics used, salesman was upfront and informational. It was an overall good experience and I would go back. More
by townsend_steve04
Employees Worked With
Cory arms
May 21, 2020
Great customer service...always polite and courteous. Never have to wait for someone to ask you if you are being waited on..always on top of greeting you. Never have to wait for someone to ask you if you are being waited on..always on top of greeting you. More
by schickgeorgia
Employees Worked With
Karlee
May 20, 2020
My service representative Kaylee was absolutely awesome! She always is! I trust her to give me the appropriate information at the appropriate cost for my trucks service needs. Her demeanor is friendly, prof She always is! I trust her to give me the appropriate information at the appropriate cost for my trucks service needs. Her demeanor is friendly, professional, and sincere. More
by 9124330360
Employees Worked With
Kaylee
May 15, 2020
James Green at Lakeland Toyota delivers EXCEPTIONAL customer service! He is professional, credible, and knowledgeable. He is a great communicator. It is obvious that he expects the same from his staff. customer service! He is professional, credible, and knowledgeable. He is a great communicator. It is obvious that he expects the same from his staff. Brandon LaRock is a perfect example. Brandon provides the same high level of customer service! More
by Tmorgan34
Employees Worked With
James Green. Brandon LaRock
May 14, 2020
Service to repair rear seat so it can be lowered flat. Quality service to repair problem in a timely manner. I was extremely pleased with the assistance provided Lyndsay Baker. She was informative, frie Quality service to repair problem in a timely manner. I was extremely pleased with the assistance provided Lyndsay Baker. She was informative, friendly and very personable. She made me feel comfortable and gave me the impression that she was more interested in me than just getting her work done. She is a true asset to your service operation. More
by jhervat
Employees Worked With
Lyndsay Baker only.
May 10, 2020
A one word summary says it all "DISHONEST" Went there to purchase a vehicle. Cash in hand. Made an appointment. Got there, it was like, "who are you?" Go wait on the sales floor. Got to see the Went there to purchase a vehicle. Cash in hand. Made an appointment. Got there, it was like, "who are you?" Go wait on the sales floor. Got to see the most dishonest sales tactics. I was literally sitting there in disbelief when overheard conversation of sales rep. to customer. Enticements are just that. You will get nothing but a vehicle priced more by that amount, and more. Destination Fees, Document Fees, Dealer Fees, Window Etching Fee, Dealer Fee, Doubletalk Fee. See how far that bonus money goes. I didn't even get into the finance office but could imagine the high pressure. I walked out never to return. I was so pissed off I called Toyota Corporate. The state should shut them down. The most dishonest dealership I have ever seen. More
by Dandadan
Employees Worked With
no one had time for me
May 06, 2020
The customer service was very poor alsoTook 3days for The customer service was very poor also Took 3days for service on one year old vehicle. Ignoring when asked question. Not happy. I am sorry about it. The customer service was very poor also Took 3days for service on one year old vehicle. Ignoring when asked question. Not happy. I am sorry about it. More
by Mg07292014@gmail.com
Employees Worked With
Don’t know the name. But not satisfied didn’t care.
May 01, 2020
Does not stand behind the deals they make If I could rate this dealership as a zero I would. They do not stand behind the deals they make. My husband is an above the knee amputee and needs the If I could rate this dealership as a zero I would. They do not stand behind the deals they make. My husband is an above the knee amputee and needs the hitch and ramp to carry his motorized wheelchair. As a condition of purchase I told the customer service manager, I needed this ramp to be operational. He said he would take care of it . We purchased the Highlander. Made the appointment to get the hitch. Came back for the appointment and I was told they could not do the wiring for the hitch. So Mike the customer service manager set up to go somewhere else to have this done. I went to this other place and they kept calling me for payment. Each time I told them Lakeland Toyota was paying for it. I finally returned back to Lakeland Toyota and spoke with Patrick who again said they would take care of it except that I needed to pay for it up front and they will issue me a check. So that is what I did. I emailed them the receipt ( at their request and now 2 weeks later after daily follow up... they tell me “ the check is in the mail” Do you really believe the check is in the mail? Just another stalling technique! Stay very far away from this dealership! You will not have a good experience! More
by Nolongeratoyotaowner
Employees Worked With
Amir sales person, customer service manager Mike and Patrick sales Managers
April 25, 2020
Lakeland Toyota was great. We went in and we got what we wanted and Nate took great care of us. We were in and out in less than 3 1/2 hours. Great service wanted and Nate took great care of us. We were in and out in less than 3 1/2 hours. Great service More
by Sylviaclark324
Employees Worked With
Nate
