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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

October 06, 2020

Chad was a tremendous help, beside being friendly & professional. I hope to see him the next time I need service. This is ridiculous. I already had 21 words; why do you need so many???? More

by Sweetness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Oct 07, 2020 -

Lakeland Toyota responded

Thank you for taking the time to share your experience working with Chad at Lakeland Toyota! We look forward to seeing you at your next service appointment!

October 03, 2020

I’ve been Toyota girl for years. Ty Wayne b in service for being honest guy. Chris Avila in financing great car man. Toyota is Awsome. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Avila
Oct 05, 2020 -

Lakeland Toyota responded

Thank you for your review, Mary! We're so happy to hear that Ty and Chris earned your 5-stars! See you next time!

October 02, 2020

Great people, great dealership, top rated customer service and the smoothest transaction.ever. I live my purchase and I will definitely buy here again and I will definitely recommend people. More

by Fabulousnesswhat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen
Oct 02, 2020 -

Lakeland Toyota responded

Thanks for the 5-star review! Hope to see you next time at Lakeland Toyota!

Oct 02, 2020 -

Fabulousnesswhat responded

Thank you

October 01, 2020

If I could give zero I would. Horrible experience starting with a rude sales man that likes to blames everything on someone else. Also a finance person that made me come back to the dealer two additi More

by Pedroluis0307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel and Mike
Oct 02, 2020 -

Lakeland Toyota responded

I’d like to learn from our mistakes so we can provide a 5-star experience. If you’re willing to share the details I’d like to talk with you - 863-688-5451. I hope to hear from you. Thanks, Joanne Showalter - Internet Director.

September 24, 2020

2020 4 runner. Salesman promised us a cargo cover. Even shook my hand on it. Never came through. Even after making several calls to him. He just quit returning my calls. After a few weeks we decided t More

by DKimsey001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Arms
Sep 28, 2020 -

Lakeland Toyota responded

Hi Doug and Brenda, thank you for taking the time to provide your feedback. We are always looking to improve our customer's experience, and we're sorry we missed the mark. Let me know if you wish to discuss in further. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

September 24, 2020

Kalee is the BEST service advisor! Gets things done- and done right!!! I highly recommend asking for her when needing service. We have 3 Toyota’s and will always ask for her! More

by Just4Boys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalee
Sep 24, 2020 -

Lakeland Toyota responded

Thank you for trusting Kalee at Lakeland Toyota! We're so happy to hear that our team helps you out with all of your automotive needs!

September 05, 2020

Have been going to Toyota for everything for my truck since 2006. They are awesome to work with, honest, fast, helpful. Great place to do business. Ask for Baker she is great. More

by Adorabledeplorable2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Baker
Sep 08, 2020 -

Lakeland Toyota responded

Thank you for choosing Lakeland Toyota! Baker and our team appreciate your positive feedback! See you again soon!

September 02, 2020

Our car dealer Samuel, was very polite professional and educated in everything that we needed to know and he answered every question intelligently and clearly. I am very please with the car dealer and Toyo More

by ritasevans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel, Moncada
Sep 03, 2020 -

Lakeland Toyota responded

Thank you for the kind review, Rita! We're so happy to hear that Samuel provided you with excellent customer service during your visit to Lakeland Toyota!

Sep 04, 2020 -

ritasevans responded

I am very pleased with Samuel. I have recommended him to my family and friends. Thank you again for your kind services. Rita Evans

September 02, 2020

My car would not start. I had to have it towed in. I hope it is fixed. Wayne was very nice and helpful. The cashier was not very friendly at all. More

by shellybell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne was very nice. The cashier was not very nice. She was not friendly.
Sep 03, 2020 -

Lakeland Toyota responded

Thank you for visiting Lakeland Toyota! We will pass along your feedback to our service team, Shelly.

September 02, 2020

My experience at Toyota of Lakeland was awesome!! I was approved in less then 30 minutes..Michele was the best salesperson!! Great experience will buy my next car there More

by margietim55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele
Sep 04, 2020 -

Lakeland Toyota responded

We love hearing from our satisfied customers! Michele at Lakeland Toyota loved helping you find a new car!

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