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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

September 24, 2020

2020 4 runner. Salesman promised us a cargo cover. Even shook my hand on it. Never came through. Even after making several calls to him. He just quit returning my calls. After a few weeks we decided t More

by DKimsey001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Arms
Sep 28, 2020 -

Lakeland Toyota responded

Hi Doug and Brenda, thank you for taking the time to provide your feedback. We are always looking to improve our customer's experience, and we're sorry we missed the mark. Let me know if you wish to discuss in further. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

September 05, 2020

Have been going to Toyota for everything for my truck since 2006. They are awesome to work with, honest, fast, helpful. Great place to do business. Ask for Baker she is great. More

by Adorabledeplorable2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Baker
Sep 08, 2020 -

Lakeland Toyota responded

Thank you for choosing Lakeland Toyota! Baker and our team appreciate your positive feedback! See you again soon!

September 02, 2020

Our car dealer Samuel, was very polite professional and educated in everything that we needed to know and he answered every question intelligently and clearly. I am very please with the car dealer and Toyo More

by ritasevans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel, Moncada
Sep 03, 2020 -

Lakeland Toyota responded

Thank you for the kind review, Rita! We're so happy to hear that Samuel provided you with excellent customer service during your visit to Lakeland Toyota!

Sep 04, 2020 -

ritasevans responded

I am very pleased with Samuel. I have recommended him to my family and friends. Thank you again for your kind services. Rita Evans

September 02, 2020

My car would not start. I had to have it towed in. I hope it is fixed. Wayne was very nice and helpful. The cashier was not very friendly at all. More

by shellybell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne was very nice. The cashier was not very nice. She was not friendly.
Sep 03, 2020 -

Lakeland Toyota responded

Thank you for visiting Lakeland Toyota! We will pass along your feedback to our service team, Shelly.

September 02, 2020

My experience at Toyota of Lakeland was awesome!! I was approved in less then 30 minutes..Michele was the best salesperson!! Great experience will buy my next car there More

by margietim55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele
Sep 04, 2020 -

Lakeland Toyota responded

We love hearing from our satisfied customers! Michele at Lakeland Toyota loved helping you find a new car!

August 31, 2020

Clay Carey (service Rep.) is very nice and accomodating. All went well. I was given a loaner for the recall service. Very nice car n was notified when job was done. More

by marclinus324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Carey
Sep 01, 2020 -

Lakeland Toyota responded

Thank you for visiting Lakeland Toyota! We're happy to hear that Clay took such great care of you!

August 30, 2020

Customer service was excellent my sales rep was excellent also the finance reps were excellent. Michelle Jones Michelle Drake and Mary . Just great people. Thanks More

by wyvette929
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Jones Michelle Drake mary
Sep 01, 2020 -

Lakeland Toyota responded

Thank you for visiting Lakeland Toyota! Michelle, Michelle, and Mary will appreciate your 5-star review!

August 14, 2020

Great service department Jared was very polite and friendly and knowledgeable service was very quick and done well before the time expected will go again back to same service adviser More

by Normafgr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared
August 14, 2020

Overall great customer service. My experience was smooth and accurate. The work was done on time as promised by my service advisor. Thank you again! More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kylee
August 13, 2020

Service was very good. Service person very attentive. What’s extremely disappointing is the number of employees inside the building not wearing face masks. Appeared to be sales people. Clearly they don’ More

by gw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad
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