Lakeland Toyota
Lakeland, FL
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2020 4 runner. Salesman promised us a cargo cover. Even shook my hand on it. Never came through. Even after making several calls to him. He just quit returning my calls. After a few weeks we decided t shook my hand on it. Never came through. Even after making several calls to him. He just quit returning my calls. After a few weeks we decided to purchase one through the service dept. We were promised (on the phone) 128.00. When my wife arrived at Lakeland toyota the price jumped to 168.00 and the service guy was rude when she reminded him that she just bought a $44,000 car from this very dealership, and was just told the 128.00 price. We gave up on dealing with the rude service dept. Went to Haines city toyota and got it for 128.00. Nice guys over there. Not happy with the way we were treated at Lakeland once we made the purchase. Next vehicle will most likely be a toyota but not from Lakeland. They beg you to buy then turn their back on you once you do. Should have listened to what I heard about them previously. That's OK. Word of mouth advertising goes a long way. Doug and Brenda Kimsey More
Have been going to Toyota for everything for my truck since 2006. They are awesome to work with, honest, fast, helpful. Great place to do business. Ask for Baker she is great. since 2006. They are awesome to work with, honest, fast, helpful. Great place to do business. Ask for Baker she is great. More
Our car dealer Samuel, was very polite professional and educated in everything that we needed to know and he answered every question intelligently and clearly. I am very please with the car dealer and Toyo educated in everything that we needed to know and he answered every question intelligently and clearly. I am very please with the car dealer and Toyota thank you Rita Evans More
My car would not start. I had to have it towed in. I hope it is fixed. Wayne was very nice and helpful. The cashier was not very friendly at all. it is fixed. Wayne was very nice and helpful. The cashier was not very friendly at all. More
My experience at Toyota of Lakeland was awesome!! I was approved in less then 30 minutes..Michele was the best salesperson!! Great experience will buy my next car there approved in less then 30 minutes..Michele was the best salesperson!! Great experience will buy my next car there More
Clay Carey (service Rep.) is very nice and accomodating. All went well. I was given a loaner for the recall service. Very nice car n was notified when job was done. All went well. I was given a loaner for the recall service. Very nice car n was notified when job was done. More
Customer service was excellent my sales rep was excellent also the finance reps were excellent. Michelle Jones Michelle Drake and Mary . Just great people. Thanks also the finance reps were excellent. Michelle Jones Michelle Drake and Mary . Just great people. Thanks More
Great service department Jared was very polite and friendly and knowledgeable service was very quick and done well before the time expected will go again back to same service adviser friendly and knowledgeable service was very quick and done well before the time expected will go again back to same service adviser More
Service was very good. Service person very attentive. What’s extremely disappointing is the number of employees inside the building not wearing face masks. Appeared to be sales people. Clearly they don’ What’s extremely disappointing is the number of employees inside the building not wearing face masks. Appeared to be sales people. Clearly they don’t care about my safety or complying with city requirements. I won’t come back for service More