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Lakeland Toyota

Lakeland, FL

Overview
Reviews
3.9
760 Reviews
Call Dealership (863) 688-5451

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

October 22, 2020

Professional and courteous, didn’t make me wait. Gave me a courtesy car and took care of the problem. I would definitely refer any friends to Lakeland Toyota. More

by sandiw123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
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Oct 22, 2020 -

Lakeland Toyota responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Lakeland Toyota!

October 21, 2020

Service was great. Made the appointment in the morning and dropped my vehicle and it was taken care of and back to me By the end of the day. Does it get any better? Also Paul the service advisor was awes More

by Jam44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul in service
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Oct 22, 2020 -

Lakeland Toyota responded

Thank you for your review! We're so happy to hear that Paul provided you with a quick and efficient service appointment! See you next time at Lakeland Toyota!

October 19, 2020

Dealing with many Toyota dealerships over the last 30 years this was my least favorable visit. I didn’t feel that many people were friendly and it was very chaotic trying to deal with this dealership and More

by JoanneMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian and kalee.
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Oct 20, 2020 -

Lakeland Toyota responded

Joanne - I'm sorry we fell short of our high expectations during your visit. I'd like the opportunity to learn more about what happened here and collect some information so we can work towards providing the best customer experience possible. Please reach out at your earliest convenience. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com.

Oct 21, 2020 -

JoanneMM responded

My husband and I have owned only Toyota vehicles for over thirty years now. I just moved to Lakeland three months ago and visited your Service Dept for the first time this week and it will be my last. My husband and I will also not be purchasing our next Toyota from your dealership. We will go elsewhere because of your Service Dept which falls way short of Gettel (once Palm) Toyota in Punta Gorda Fl and Milton Reuben Toyota in Augusta GA. The Toyota battery I had in my Highlander was purchased 2.5 years ago at Milton Reuben. Your service Dept said the battery was bad yet would NOT ‘pro-rate’ the battery and give me some sort of credit like other Toyota Service Dept’s and even Auto Zone gives pro-rated credits. I was charged the full price for your Toyota battery and the 2.5 year old Toyota battery was removed. After two hours of phone calls by your Service manager to Milton Ruben I was furious I was kept that long in trying to verify this battery’s info (battery said right on it TOYOTA). I was very upset the time it was taking and yet I was still charged full price for another battery (Even Auto Zone and other Toyota Service Dept have always give a prorated credit back to customer BUT NOT Lakeland Service Dept). My battery still shows as low on dashboard like previous batter you removed. Maybe my battery was not bad after all and it just needed a jump start that one morning this week. And your service manager said ‘there is no lifetime warranty on any batteries’, yet my Toyota truck has a Toyota LIFETIME battery that was installed in late 2019 from Milton Reuben. Not happy with my first visit to your dealership’s Service Dept. Your Service Dept falls way short in how other Toyota Dealerships have treated my husband and me. I’m out almost $230.00, I got charged the $90 diagnostic fee to just check for a simply start up battery failure on my Highlander (start up battery and NOT the hybrid battery). I was NOT given a credit either for the prorated Toyota battery that was only 2.5 years old which actually under that batteries warranty I should have received at least a 50% credit BUT your service manager that day, she said “NO prorated credit will be given and I still had to also pay $90 diagnostic charge). Awful.

October 17, 2020

Ian the service tech was awesome. Knowledgeable and kept me updated on what was going on!! Great service and fast!!! I will be coming back. More

by jaimeluis_787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 19, 2020 -

Lakeland Toyota responded

Thank you for your confidence in Ian at Lakeland Toyota! See you next time!

October 13, 2020

Service was fine, oil change and tire rotation, but masks were sporadic. I’m 85 years old and very wary of contacting Covid virus. Sat on uncomfortable bench outside to avoid waiting room. What’s wrong More

by Jiare99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blake Barrington
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Oct 13, 2020 -

Lakeland Toyota responded

Thank you for your honest feedback. Our top priority is the health and safety of our customers and staff at this time. We apologize for your experience and will discuss the importance of following our Covid guidelines with our team.

October 06, 2020

Chad was a tremendous help, beside being friendly & professional. I hope to see him the next time I need service. This is ridiculous. I already had 21 words; why do you need so many???? More

by Sweetness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
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Oct 07, 2020 -

Lakeland Toyota responded

Thank you for taking the time to share your experience working with Chad at Lakeland Toyota! We look forward to seeing you at your next service appointment!

October 03, 2020

I’ve been Toyota girl for years. Ty Wayne b in service for being honest guy. Chris Avila in financing great car man. Toyota is Awsome. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Avila
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Oct 05, 2020 -

Lakeland Toyota responded

Thank you for your review, Mary! We're so happy to hear that Ty and Chris earned your 5-stars! See you next time!

October 02, 2020

Great people, great dealership, top rated customer service and the smoothest transaction.ever. I live my purchase and I will definitely buy here again and I will definitely recommend people. More

by Fabulousnesswhat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen
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Oct 02, 2020 -

Lakeland Toyota responded

Thanks for the 5-star review! Hope to see you next time at Lakeland Toyota!

Oct 02, 2020 -

Fabulousnesswhat responded

Thank you

October 01, 2020

If I could give zero I would. Horrible experience starting with a rude sales man that likes to blames everything on someone else. Also a finance person that made me come back to the dealer two additi More

by Pedroluis0307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel and Mike
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Oct 02, 2020 -

Lakeland Toyota responded

I’d like to learn from our mistakes so we can provide a 5-star experience. If you’re willing to share the details I’d like to talk with you - 863-688-5451. I hope to hear from you. Thanks, Joanne Showalter - Internet Director.

September 24, 2020

Kalee is the BEST service advisor! Gets things done- and done right!!! I highly recommend asking for her when needing service. We have 3 Toyota’s and will always ask for her! More

by Just4Boys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalee
Report | Print
Sep 24, 2020 -

Lakeland Toyota responded

Thank you for trusting Kalee at Lakeland Toyota! We're so happy to hear that our team helps you out with all of your automotive needs!

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