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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

March 20, 2024

Everyone was very polite and respectful. I have a REAL ISSUE with one thing. When I asked what the bottom line figure was out the door, they gave me a specific number. I then asked how would More

by burtcolucci
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michele Jones, Max
Mar 21, 2024 -

Lakeland Toyota responded

Thank you for the review. We're always looking for ways to improve the experiences our customers have with us and we will certainly take this feedback into consideration moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Joanne Showalter - Internet Director - 863-688-5451

March 08, 2024

Hi. Great service, and followup from service manager, Mr Hawkinson. He went above and beyond More

by milewis1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Mar 11, 2024 -

Lakeland Toyota responded

Thank you for reaching out. I'm concerned to hear about these claims and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Mar 11, 2024 -

milewis1965 responded

Hi Mr. Hawkinson. You were right. It was just some lube bead, on the wheels, from the tire replacement. Everything is perfect now. Im sorry for the confusion. Thank you so much for your prompt help! I will delete this review . I do not wont an adverse review hanging out there, since there was not an issue.

February 23, 2024

Had a 2:00 oil change appointment…. . it is 5:01 , still waiting on car to be done . Will not ever come back to this dealership for service or purchase . More

by pickle19273
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one ever introduced themselves
Feb 26, 2024 -

Lakeland Toyota responded

We're sorry to hear about your experience and appreciate your patience. We aim to provide efficient service despite nationwide staffing and product shortages, and we are disappointed to see the low rating. If there's anything else you'd like to discuss, please don't hesitate to reach out. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

February 21, 2024

Today, I had an excellent experience at the Lakeland Toyota, service department. Paul MacNeil was my service advisor and took care of my Scion TC so efficiently and in such a professional manner that More

by marguello2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
Feb 22, 2024 -

Lakeland Toyota responded

Marguello, we're delighted to know that Paul and our service department at Lakeland Toyota provided you with an excellent experience. We appreciate your 5-star rating!

January 23, 2024

Great Customer service and very Attentive and keeping you informed about your vehicle and what it needs More

by queenppowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms.Baker
Jan 23, 2024 -

Lakeland Toyota responded

We're glad to know you had a great experience with our team at Lakeland Toyota. Keeping customers informed is one of our top priorities! Thanks for the review.

January 21, 2024

I wanted to share my recent experience during my schedule tire rotation appointment on January 20,2024.at 11:00am. Unfortunately, I had to wait for two hours and 26mins. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
Jan 22, 2024 -

Lakeland Toyota responded

Mary, I'm sorry to learn about the long wait you experienced during your recent tire rotation appointment. We strive for efficiency in our services and it seems we fell short this time. Your feedback is valuable and will be used to improve our operations moving forward. If there's anything more you'd like to discuss, please reach out directly at any time. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

January 21, 2024

We have used Toyota dealership for many years. Had Corrolla, Camry, Solara convertible, RAV4 and now Highlander. Does not disappoint. Always satisfied. More

by Acharogers
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bourne
Jan 22, 2024 -

Lakeland Toyota responded

We're delighted to know that you've been a loyal customer for many years at Lakeland Toyota! It's great to see your satisfaction with our range of vehicles. Thanks for sticking with us and enjoy your new Highlander!

January 21, 2024

Good services provided to the customers. I am satisfied with the customer service. Thank you. More

by jean Guerrier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sid
Jan 22, 2024 -

Lakeland Toyota responded

All of us at Lakeland Toyota are happy to see this wonderful feedback! Thank you, Jean!

January 16, 2024

Very attentive to our needs and helped us get through financing section very easily. Salespeople Scott and Jupiter were so efficient and never pushy ,,,very pleasant experience! Would highly recommend! More

by cadowd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Stratton and Jupiter. Dynamic duo
Jan 17, 2024 -

Lakeland Toyota responded

We're delighted to know that Scott and Jupiter were able to assist you efficiently at Lakeland Toyota. Thank you for choosing and recommending us! We hope to serve you again in the future. Have a great ride!

January 15, 2024

Great dealership lots of great cars and deals. Found what I wanted in stock and with a great price More

by Boe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Arms
Jan 17, 2024 -

Lakeland Toyota responded

Hi Boe, thank you for the 5-star rating! We're thrilled to hear that you had a positive experience at our dealership and found the car you wanted at a great price at Lakeland Toyota!