Back

Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

Directions

By Type

Showing 765 reviews

November 14, 2020

Wayne Brokow did a great job for us.Scheduled us in the Wayne Brokow did a great job for us. Scheduled us in the time slot we wanted The service was completed ahead of the expected time More

by hockenbery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Brokow
Nov 16, 2020 -

Lakeland Toyota responded

Thank you for the great review - it is much appreciated by all of us here at Lakeland Toyota, as is your business, and we hope to see you again in the future!

November 12, 2020

Service is not thorough. Twice I’ve had problems after a service because problems were not identified. Had battery and alternator replaced. About a month later cable under battery caused total dead car. Thi More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
Nov 13, 2020 -

Lakeland Toyota responded

We're sorry to hear about your disappointment, Nancy. We use feedback like yours to identify aspects of our service that need improvement, and we will certainly be sharing your comments with our team so that we may provide a better experience in the future. If there's any additional feedback you'd like to share, please don't hesitate to reach out directly. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

November 11, 2020

Kalee is a great customer service advisor. She has pleasant and manner,always willing to work and help the customer. She is willing to call and inform if there are any issues with the customers vehicl More

by usmcangel1057
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalee carter
Nov 12, 2020 -

Lakeland Toyota responded

Thank you for taking the time to share these wonderful comments about Kalee! We're delighted to hear that she continues to go above and beyond for her customers. Thanks again, and we look forward to your next visit here at Lakeland Toyota!

November 10, 2020

Quick service as always, Blake kept me informed during my visit and insured my questions were answered. Dependable Toyota maintenance keeps me returning post warranty. More

by 1sgwigfall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake
Nov 12, 2020 -

Lakeland Toyota responded

Thank you for your loyal business! We're grateful to have you as a Lakeland Toyota customer, and we look forward to your next visit!

November 09, 2020

Stood in line 40 minutes to return loaner car- then got in car snd a box with a filter was in the floor board- they had to call a tech to see if it was installed or not. Two days later I got groceries sn More

by Salderman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalee is great - always use her.
Nov 09, 2020 -

Lakeland Toyota responded

Thank you for taking the time to share your recent experience. We apologize for the condition of your loaner and understand this isn't acceptable for our customers. Please send me an email at your earliest convenience. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com.

November 07, 2020

Great service in lakeland florida. Car was fixed at the time requested. Kalee did a great job as a representative of the service crew. I will continue taking my car here More

by Radcliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalee Carter
Nov 09, 2020 -

Lakeland Toyota responded

We're delighted to hear this! Your business is greatly appreciated by all of us here at Lakeland Toyota, and we look forward to your next visit!

November 06, 2020

I was admitted quickly. The time for the service was short. I was given a comprehensive evaluation of the car that I was not expecting. Woohoo! More

by davidsum1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 09, 2020 -

Lakeland Toyota responded

Thank you for the excellent review! We're glad you had a five-star experience with our service department here at Lakeland Toyota, and we look forward to seeing you again in the future!

November 06, 2020

Never had a complaint here!!...Recommend to anyone!! I Never had a complaint here!!... Recommend to anyone!! I have a Toyota dealership close to home and I rather travel 40 min to get to this dealership More

by Gigy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
IAN FINNAN
Nov 09, 2020 -

Lakeland Toyota responded

Thank you so much for your loyal business! We appreciate you being a part of the Lakeland Toyota family, and we look forward to your next visit - take care!

October 31, 2020

Friendly and professional Staff. Clean and sanitized. My vendor Carmen Diodonet make the impossible, possible, she worked the extra mile. Ask for her she’ll help you. More

by Mgolmeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen Diodonet
Nov 02, 2020 -

Lakeland Toyota responded

Thank you for visiting Carmen and our team at Lakeland Toyota! We appreciate your review!

October 31, 2020

excelland service I bought 2013 Toyota corolla salsman person was #JAMES ROSIER I WILL GIVE HIM FIVE STAR AND HE IS VERY NICE PERSON AND KNOW HIS JOB VERY WELL IWILL BUY FROM HIM AGAIN More

by alialsarama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JAMES ROSIER
Nov 02, 2020 -

Lakeland Toyota responded

Thank you for your review! We're so happy to hear that James earned your 5-stars! See you next time at Lakeland Toyota!

Nov 02, 2020 -

alialsarama responded

Ywelcome

...
29
...