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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

December 08, 2020

Very professional, flexibility and understanding Thanks Very professional, flexibility and understanding Thanks Thanks Thanks Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks t More

by tanialpd14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but was cashier #8
Dec 08, 2020 -

Lakeland Toyota responded

Thank you for the great review of Lakeland Toyota! We hope to see you next time!

December 02, 2020

I had no trouble getting what I wanted everything went smoothly. Very satisfied. Worked with a very knowledgeable salesman who helped me understand the product. All my questions were answered and things p More

by Connie hartz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Walker
Dec 02, 2020 -

Lakeland Toyota responded

We're happy to hear this, Connie! Thank you for the kind words about our team, and please don't hesitate to reach out if there's anything else we can assist you with! - The Lakeland Toyota Team

December 02, 2020

Our sales guy, John Gomes, he was amazing!! Really friendly and great customer service. I told him what I needed and he made it work. Our finance manager, Jennipher Rogers, she went far and beyond on More

by Betsy Butts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gomes (salesperson), Jennipher Rogers (finance manager)
Dec 02, 2020 -

Lakeland Toyota responded

Thanks so much, Betsy! We're glad to hear that John & Jennipher worked hard to get you behind the wheel of your new ride and we look forward to seeing you again in the future! - The Lakeland Toyota Team

December 02, 2020

The sales person we first worked with was Rico. He was very interested. in what we had to say. Very helpful in setting Alexa in the car. More

by paulinedionne55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike johnson
Dec 02, 2020 -

Lakeland Toyota responded

We’re glad Rico could deliver a five-star experience! Thanks for your business, from all of us here at Lakeland Toyota!

November 29, 2020

Bait and switch. The "Cyber Monday " is a scam! Offer is only on 2020 which they don't even have per the sales manager. DO NOT BUY FROM HERE THEY TREAT YOU LIKE CRAP FROM THE SECOND YOU WALK IN !! So More

by Rapturous38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not Important to Remember
Nov 30, 2020 -

Lakeland Toyota responded

I'm sorry that we didn't leave a better impression during your visit. I would appreciate the opportunity to learn more about what transpired in order to improve your experience going forward. Please give me a call at your earliest convenience. Thanks, Joanne Showalter - Internet Director - 863-688-5451

November 27, 2020

Lindsey Baker was wonderful! She kept working until the car was fixed. She was determined, persistent, and pleasant. I felt like she fought for me and understood the frustration I was having with my car. R More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Baker, Ray Adkins
Nov 30, 2020 -

Lakeland Toyota responded

Hi Jan, thank you for visiting Lindsey and Ray at Lakeland Toyota! We appreciate your review, and look forward to seeing you next time!

November 27, 2020

Mrs Baker gave exceptional customer service, her caring and kind character was super good, always a pleasure to speak with her about my vehicle maintenance.. More

by eman102003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mrs Baker
Nov 30, 2020 -

Lakeland Toyota responded

Thank you for the kind review! We appreciate you being a Lakeland Toyota customer, and we look forward to your next visit!

November 24, 2020

My salesman Joan… Did a great job very knowledgeable and friendly. The only thing I would say is it we bought a used vehicle 2019 it was the worst detail job I’ve ever seen… If it wasn’t for my salesman tak More

by Joefazzone11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joan / mike
Nov 24, 2020 -

Lakeland Toyota responded

Thanks for taking the time to share this feedback - we will be passing it along to our team. We're glad to hear that you enjoyed working with Joan, and hope to see you again in the future. Thank you for your business, from all of us here at Lakeland Toyota!

November 19, 2020

Terrible experience. An hour and a half for oil change and filter. Staff getting out of cars with no masks. Oil change in 1/2 hour is my expectation. More

by Toyota Not customer friendly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott lawrence
Nov 19, 2020 -

Lakeland Toyota responded

Thank you for bringing this to our attention. We appreciate your time and hope to provide you with a 5-star visit next time. Please contact me at your earliest convenience. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com.

November 17, 2020

They were great I called and they worked me in for my car service today. So I really appreciate them for that today. So thank you More

by Peaches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen and I can’t remember the guy with the service department
Nov 18, 2020 -

Lakeland Toyota responded

Thank you for your review! We're so happy to hear that we provided you with 5-star service at Lakeland Toyota!

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