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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

December 24, 2020

Lakeland Toyota performed the safety recall quickly and professionally. I would recommend them for any Toyota service. Was able to schedule service appointment the same day I called. More

by Timcrowder2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad in service was polite and courteous
Dec 24, 2020 -

Lakeland Toyota responded

We're so happy to hear this! Thanks for sharing your experience. We'll see you next time at Lakeland Toyota!

December 24, 2020

Robero Morales at Lakeland Toyota listened to what I was looking for over the phone and then had exactly what I wanted pulled up and ready for a test ride when I got there. The whole buying experience was e More

by John Greenwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Morales
Dec 28, 2020 -

Lakeland Toyota responded

Thank you for the five-star review of Lakeland Toyota, John! We're glad to hear that you enjoyed working with Roberto and we hope to see you next time!

December 23, 2020

Wayne was easy to work with and car service was completed on time. Received a courtesy ride from Hawkeye and he’s always pleasant. Pick up and return were prompt. More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne
Dec 24, 2020 -

Lakeland Toyota responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Lakeland Toyota.

December 18, 2020

Organized customer service and confident in service on my vehicle. Friendly staff. Clean waiting area and restrooms. My Rav 4 has been a good economical vehicle since I purchased it in 2013. More

by Di
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 18, 2020 -

Lakeland Toyota responded

Thank you for trusting the Lakeland Toyota team with your RAV4! See you next time!

December 17, 2020

One of the best car buying experiences I’ve ever had. I will be sending my friends to come see you when they are in need of a vehicle. The sales staff was friendly knowledgeable and did not pressure me. I More

by earlj20188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Jones, and I can’t remember they young mans name, but he did a fantastic job! Michelle can help with that.
Dec 18, 2020 -

Lakeland Toyota responded

We greatly appreciate your recommendations to friends and can't wait to see you again at Lakeland Toyota!

December 08, 2020

Very professional, flexibility and understanding Thanks Very professional, flexibility and understanding Thanks Thanks Thanks Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks t More

by tanialpd14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but was cashier #8
Dec 08, 2020 -

Lakeland Toyota responded

Thank you for the great review of Lakeland Toyota! We hope to see you next time!

December 02, 2020

I had no trouble getting what I wanted everything went smoothly. Very satisfied. Worked with a very knowledgeable salesman who helped me understand the product. All my questions were answered and things p More

by Connie hartz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Walker
Dec 02, 2020 -

Lakeland Toyota responded

We're happy to hear this, Connie! Thank you for the kind words about our team, and please don't hesitate to reach out if there's anything else we can assist you with! - The Lakeland Toyota Team

December 02, 2020

Our sales guy, John Gomes, he was amazing!! Really friendly and great customer service. I told him what I needed and he made it work. Our finance manager, Jennipher Rogers, she went far and beyond on More

by Betsy Butts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gomes (salesperson), Jennipher Rogers (finance manager)
Dec 02, 2020 -

Lakeland Toyota responded

Thanks so much, Betsy! We're glad to hear that John & Jennipher worked hard to get you behind the wheel of your new ride and we look forward to seeing you again in the future! - The Lakeland Toyota Team

December 02, 2020

The sales person we first worked with was Rico. He was very interested. in what we had to say. Very helpful in setting Alexa in the car. More

by paulinedionne55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike johnson
Dec 02, 2020 -

Lakeland Toyota responded

We’re glad Rico could deliver a five-star experience! Thanks for your business, from all of us here at Lakeland Toyota!

November 29, 2020

Bait and switch. The "Cyber Monday " is a scam! Offer is only on 2020 which they don't even have per the sales manager. DO NOT BUY FROM HERE THEY TREAT YOU LIKE CRAP FROM THE SECOND YOU WALK IN !! So More

by Rapturous38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not Important to Remember
Nov 30, 2020 -

Lakeland Toyota responded

I'm sorry that we didn't leave a better impression during your visit. I would appreciate the opportunity to learn more about what transpired in order to improve your experience going forward. Please give me a call at your earliest convenience. Thanks, Joanne Showalter - Internet Director - 863-688-5451

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