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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

February 14, 2021

Baker was friendly and relatable. The young man who helped me with the loaner was very nice. I do not remember his name. I forgot my unopened bottle of water when I left. When I returned he made sure More

by Emtad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Baker
Feb 16, 2021 -

Lakeland Toyota responded

Thanks for sharing your experience with us at Lakeland Toyota! We're so glad our team was able to take great care of you on your visit.

February 11, 2021

Again, GREAT service and GREAT customer service. I was in and out in no time and service rep. was friendly and very knowledgeable. Thank you More

by moufpiece7109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalee Carter
Feb 11, 2021 -

Lakeland Toyota responded

Thank you for your confidence in Lakeland Toyota, it means so much to all of us! Take care!

February 10, 2021

We live about an hour and half away from Toyota of Lakeland. We were talking over the phone with Jason. He lead us to believe that he could do better on the quoted price in the showroom. When we arriv More

by Toad21970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason A.
Feb 11, 2021 -

Lakeland Toyota responded

We're sorry to hear of this experience and are glad you brought it to our attention. We will be addressing your comments with the appropriate parties in an effort to improve in the future. Thanks again for your honest feedback, if you wish to discuss any further please reach out to me, Joanne Showalter - Internet Director - 863-688-5451

January 31, 2021

Excellent service and very helpful when purchasing a car, also absolutely the best prices! This is the 3rd car I purchased there and Im very satisfied with my purchases. More

by Betzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Rosier
Feb 02, 2021 -

Lakeland Toyota responded

Thank you for your loyal business! We're glad to have you as a part of the Lakeland Toyota family and we look forward to your next visit with us!

Feb 02, 2021 -

Betzi responded

Thank you and you are welcome.

January 30, 2021

Love Lakeland Toyota, Daniel, my service representative, was great!!! He was most helpful and kept me informed throughout the process. I will ask for him specifically for my next service appointment. More

by Pburke6151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Feb 02, 2021 -

Lakeland Toyota responded

Thanks for trusting Daniel and the Lakeland Toyota service team! We are thankful for your business and look forward to your next visit with us.

January 23, 2021

1. Cabin filter left off.2. Have 60,000 mi 1. Cabin filter left off. 2. Have 60,000 mi maintenance, based on their scheduling, ran out at 50,000. Not right. More concerned about selling me b More

by 67rembrandt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lawrence
Jan 26, 2021 -

Lakeland Toyota responded

Thank you for this honest feedback. We appreciate you bringing these details to our attention and would like the opportunity to discuss how we can improve this situation. Please reach out to me if you can, Joanne Showalter - Internet Director - 863-688-5451

January 23, 2021

Fast service and great communication. Helped me on a Saturday without a prior appoitment. The service coordinator was great to deal with. Thanks for your help. More

by tronvered.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalee
Jan 25, 2021 -

Lakeland Toyota responded

You are very welcome! Thanks for choosing Lakeland Toyota, we'll see you next time!

January 21, 2021

Great price on oil changes and friendly service but beware of price on other services. They gave me a price of $1600 to replace my radiator. I took it to another mechanic I know who has been in busines More

by gcollins6192
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blake
Jan 21, 2021 -

Lakeland Toyota responded

We're glad to hear we always deliver friendly service, but we're sorry we did not meet your cost expectations. Please reach out to us if there is anything else we can do for you!

January 21, 2021

In the past Lakeland Toyota has been a wonderful place for me to have my car serviced. Today I felt like people did not take seriously what I said to them and my car was not ready to go on time. I needed More

by KW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay
Jan 22, 2021 -

Lakeland Toyota responded

Thank you for your business with our service department. We're sorry to see your recent experience was less than desirable. We appreciate your patience and will be addressing your comments with our team to ensure better timing in the future.

January 18, 2021

Service Rep Jared was very professional, thorough and pleasant. Explained everything in detail before and went over after. Got my 10,000 step while waiting More

by Cecilles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Lukes
Jan 20, 2021 -

Lakeland Toyota responded

Thank you for this great feedback! We're glad to hear Jared could help you out, see you next time!

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