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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

April 29, 2021

A very professional dealership. Personal are always very courteous and helpful. The waiting area is kept clean, and the surroundings are comfortable. Vehicle maintenance is performed in a timely manner. More

by dicksie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Carey
Apr 29, 2021 -

Lakeland Toyota responded

We are honored to receive your support, thank you! - Lakeland Toyota Team

April 23, 2021

Liars!! I purchased a car cash. They told me they needed my social security number to go to DMV they ran my credit. They sold me a car saying it went through a 120 point inspection. Not even an hour after l More

by Katrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mandy, John, Drew
Apr 23, 2021 -

Lakeland Toyota responded

Katrina, thank you for bringing this to our attention. We are concerned with your comments and would like the opportunity to collect more information and address this situation. Please reach out to me, Joanne Showalter - Internet Director - 863-688-5451

April 16, 2021

Worst dealership ever it was my first time purchasing a car and they made the experience horrible. After I purchased the car used mind you it was a Toyota with only 29,000 miles on it. I started noticing t More

by Cynthia.Santiago10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul,Rafael, James used sales manager
Apr 16, 2021 -

Lakeland Toyota responded

Cynthia, We are disappointed to hear your experience hasn't been up to our five-star standards. We'd like a chance to help. Please reach out to me directly so I can help remedy this experience for you. Thank you, Joanne Showalter - Internet Director - 863-688-5451

Apr 17, 2021 -

Cynthia.Santiago10 responded

No point in contacting anyone there, I did that for over a week and got nowhere honestly I should report you to the BBB because even when you’re salesman seen the light falling down in my car and that it was held up by Velcro he said that my car should have never even made it to the lot.

April 14, 2021

My second car with this dealership!!!....Always great customer service!!!....HIGHLY RECOMMENDED!!!...Service is excellent also!!...No complaints here @ all!!!... Keep up the good work!!!.... More

by Gigy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joan Re La Rosa
Apr 14, 2021 -

Lakeland Toyota responded

Thank you for your continued business with us at Lakeland Toyota! We are so glad to have you as a customer. Take care!

April 14, 2021

Very accommodating with schedule and outstanding customer service with advisor Chris. Truck had a broken shifter, in and out in less than 3 hours as a walk-in. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 15, 2021 -

Lakeland Toyota responded

We’re glad we could deliver a 5-star experience, Michael! We hope you continue to choose Lakeland Toyota for all of your automotive needs!

April 14, 2021

Don’t come here Lakeland Toyota sold me a lemon with a bad transmission an I had a warranty on the car and took it back the next day they told me I wasn’t driving the car correctly although I drove a push More

by Tamarkrissy25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate
April 10, 2021

Oh man...where do I begin. We bought a Chrysler Pacifica from this dealer. A woman named Michelle helped us get it. A week after we got the left sliding door started to have problem, it would close and open More

by jenabreu07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle
Apr 12, 2021 -

Lakeland Toyota responded

Thank you for taking the time to leave us your feedback. Customer input is important to us and we value your business. We would like to address these concerns with you so we can try to resolve the issue. Please reach out to me when you have a moment to talk in more detail. Thank you, Joanne Showalter - Internet Director - 863-688-5451

April 07, 2021

Very kind, good service, friendly atmosphere. I am very happy with the work done on my truck. I will definitely go back to this dealership for my service needs. More

by watkinsg771
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Mark
Apr 08, 2021 -

Lakeland Toyota responded

Thanks so much!. We look forward to your next visit with us at Lakeland Toyota!

March 20, 2021

Previously bought a car from Lakeland Toyota in 2017. Just bought a 2021 from them. I was very satisfied with the Salesman, Nate Kallman. He was very knowledgable and kind.Will send my friends there and More

by nancyhowell24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Kallman
Mar 22, 2021 -

Lakeland Toyota responded

Thank you for your continued business with us at Lakeland Toyota! We're glad to hear Nate could take great care of you on your visit, and enjoy your new ride!

March 18, 2021

If all service clerks were as knowledgeable, organized, personable, and professional as Ian, I would return to Toyota Lakeland for my routine services for life. I have been taking my car there for nearly e More

by ErinBH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian
Mar 19, 2021 -

Lakeland Toyota responded

We're so happy to read your awesome review, Erin! Thank you for taking the time to leave us your feedback and five-star rating! We're glad Ian and our service team at Lakeland Toyota made your visit so great! We appreciate your continued support and look forward to many more years providing a top-notch service experience!

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