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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

July 28, 2021

Mandy did an amazing job getting my car in and out and updating me throughout the process. Thank you Mandy and Toyota! I recommend Toyota More

by Tonye-Sylest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy
Jul 29, 2021 -

Lakeland Toyota responded

Thank you! We're glad to hear Manny made this a five-star service visit! – Lakeland Toyota

July 27, 2021

Fast, friendly service with fair technicians, Ian kept me updated on my service, he even called after I left to inform me he forgot to include my discount coupon. I never thought to look. More

by 1sgwigfall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian
Jul 28, 2021 -

Lakeland Toyota responded

Thank you for your confidence in Ian at Lakeland Toyota! We're happy to hear he took such great care of you! See you next time!

July 12, 2021

Wolves dressed in sheep clothing. NO INTEGRITY NO MORALS .After making you comfortable for months, offering you great deals, great programs and lower rates. Do not let them buy you out of your car, they wil More

by Just another number
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A few of them
Jul 13, 2021 -

Lakeland Toyota responded

Thank you for the review and feedback about your most recent experience. We deeply value the relationships with our customers, so are sincerely sorry to see you feel this way. We hope you will reach out to discuss your concerns, Joanne Showalter - Internet Director - 863-688-5451

July 07, 2021

Very friendly, knowledgeable, comprehensively. The Salerno was very friendly and was by our side until the end. The car was pricy for what it is. More

by orengos10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Antonio Gonzalez
Jul 08, 2021 -

Lakeland Toyota responded

Thank you for your honest review! We hope you enjoy your new ride and come see us again soon! - Lakeland Toyota

July 04, 2021

Last service experience was bad. I was called to approve a repair over a thousand dollars during routine oil change that turned out a diagnostic error when contested. They claimed entire fuel tank needed ch More

by Jeepyj007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
Jul 06, 2021 -

Lakeland Toyota responded

We're sorry to hear about this experience and would like to help improve this for future visits. Please reach out to me so we can discuss what happened and find a resolution. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

July 02, 2021

Jason marchant did absolutely amazing ! From picking the car out and with the help of Brandon getting us to the price range we wanted. He was extremely patient as we ran into a little bump and he did not lo More

by Kirsten Stevens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Marchant, Brandon Collins
Jul 06, 2021 -

Lakeland Toyota responded

Thank you for the five-star rating, Kristen! We are so happy to hear Jason and Brandon made your purchase so enjoyable! We hope you come back to see us again! - Lakeland Toyota

July 02, 2021

The people at Lakeland Toyota are honest and helpful. Lakeland Toyota has always had an excellent service department. Today they helped me quickly and efficiently to replace my car key. More

by eliseknoll74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kale Carter, Scott McKinney
Jul 06, 2021 -

Lakeland Toyota responded

It was our pleasure to assist you! We're truly grateful to have you as a Lakeland Toyota customer and look forward to your next visit!

July 01, 2021

This place is amazing! Always informative and always here to help with any questions! Thank you for taking the time to service my Ford vehicle! More

by FeFe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 01, 2021 -

Lakeland Toyota responded

Reviews like this one make our day, Fefe! Thanks from the Lakeland Toyota team!

June 20, 2021

Great experience buying a car from Michele Jones and finalizing finance with Ryan Soto. They were kind, honest, and professional. We will buy from Michele again!! More

by SueSays
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Jones, Ryan Soto
Jun 22, 2021 -

Lakeland Toyota responded

Thank you for the awesome review! We're glad to hear Michele and Ryan provided such excellent care to you! – Lakeland Toyota

June 13, 2021

My first experience with this company was terrible!! I bought a 2016 Ford Escape. I was told it was gonna be a certain amount then got to the finance man it with up. Got my book in the mail it was nothing More

by Sherryturner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dwight and Mandy
Jun 15, 2021 -

Lakeland Toyota responded

We value our customers' time and feedback and we apologize for not meeting your needs. Our goal is to address your concerns and hopefully turn this negative experience into a positive one. Hope to hear from you soon. Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

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