Lakeland Toyota

Today, I called Lakeland Toyota because I was interested in purchasing a 2022 Camry SE, Silver with black interior that is listed on your website. I called to be certain that this car was on your dealershi in purchasing a 2022 Camry SE, Silver with black interior that is listed on your website. I called to be certain that this car was on your dealership lot. The man I spoke with, "Bob McLaughlin", said the car was in stock. I told him, I will be driving to Lakeland Toyota today, will be there soon. He said "Great, ask for me when you get here". When I arrived, I was told that he was gone for the day, but they would have another sales-person work with me. I said okay. This other person, took my information, printed out information from my email previously sent by me, about the car I wanted to buy. I was then told, "Oh no. We don't have any Camrys in stock at all". I explained that Bob McLaughlin told me it was in stock, and you must be mistaken. He said, "I can take you into the lot and show you there are no Camrys in stock". "You can order a Camry, but we have nothing now." I left the dealership, after wasting my time, fuel, and money on tolls, because Bob McLaughlin lied to me, just to get me to Lakeland Toyota! This is unacceptable!!! I just want you to know, along with "Bob McLaughlin", I will be spreading the word about Lakeland Toyota's manipulative and deceptive practices toward unsuspecting customers. Lakeland Toyota employees should be ashamed to manipulate and lie to customers! I know that Lakeland Toyota also owns Toyota of Venice Florida, which I'm sure practices the same customer deception! More

I always bring my car here for service. They are very professional and don't try to upsell on repairs. They are very accommodating for appointment times. They also have courtesy shuttle. professional and don't try to upsell on repairs. They are very accommodating for appointment times. They also have courtesy shuttle. More

My service rep (i believe his name was Randy) provided the best customer service that I’ve ever received from a Toyota employee, ever. Hope to work with him again in the future. the best customer service that I’ve ever received from a Toyota employee, ever. Hope to work with him again in the future. More

I have sent probably 5 emails to various people at Lakeland Toyota. 5 times per person. I have not recieved a single response. Such customer service for someone who just purchased a $24,000 car. Hi Lakeland Toyota. 5 times per person. I have not recieved a single response. Such customer service for someone who just purchased a $24,000 car. Hi, my name is Jordan Curk. At the beginning of October, I purchased a 2021 Corolla SE. I love my car and I'm very happy. My complaint is with my overall experience at Lakeland Toyota. On the day I made my purchase, I was helped by Jason Antaya and Michele Drake. Situation 1: I traded in a 2012 GMC Terrain. I left a garage door opener and a driving tracker from Liberty Mutual in the vehicle. I live an hour and a half from your dealership. It was my mistake, so I drove out to Lakeland to retrieve my items from the vehicle. I was accompanied by a salesman to my trade in. My garage door opener was there, but the tracker for my insurance was not. Jason knew where it was but he was not there so I was told I would need to call the dealership when he was in. I called Jason and he told me he would mail it out to me. I thought, cool that will save me the 3 hour round trip. Two or three weeks later I called again and I was told it would be mailed. It never was. Last night on 11/5/21 I drove out to Lakeland again. Turns out it was at the reception desk this whole time, where Jason told me to my face that "we don't mail anything out." This was corroborated by Rose. He lied to me. Twice. Jason then had the nerve to tell me on my way out, come back in a couple months to trade up! I came back in the store and asked Rose to call over a manager for me. A manager never came to speak with me but she sent Jason again. That isn't who I wanted to speak with as I wanted to escalate the matter as he had already proven to be untrustworthy. Situation 2: At first I was told that my loan would be with Capital One. My mom is also on the loan, Kelly McDavid. We were told that we could not e-sign with Capital One, and that my mom would have to come out to Lakeland. She made the two hour one way trip from north Orlando. When she arrived, we continued waiting for over an hour , where as I had already been sitting in the showroom for almost 6 at this point. When we began actually signing, we noticed the lender had changed to Ally. She could have e-signed with Ally and her 4 hour round trip drive was for nothing. A few day later, Michele calls me and says she has some updated documents for me and my mom to e-sign. These new documents were with Capital One. Turns out my mom could have e-signed all along, and made the 4 hour round trip for nothing, causing her to miss time and money from her job. Situation 3: I was told by both Jason and Michele that I would need to pay some tolls to release the registration hold on my plate so it could be transferred. I was given a temporary tag in the meantime. I went home and paid my tolls thus releasing my registration hold. A few weeks later, I received a brand new plate and registration in the mail. I knew this was a mistake as I was I opted to transfer my existing plate. I immediately called Lakeland Toyota and spoke with Kinza who was incredibly nice. She said it was a mistake and that she really needed the tag back and asked that I come back out to the dealership. So I agreed, taking another 3 hour drive and time out of my day to return the plate and to retrieve my new registration. Kinza was not there, but one of the sales guys went in the back with the mistakenly sent plate, and told me that I had to use it because it had already been transferred. I really wish I was told that over the phone. My time and gas was wasted. Again. We put the new plate on my car and I said, great. We're all done. I'm registered and good to go. The sales guy congratulated me and I was on my way. A few days later, I get a call from Kinza. She said , "Hi, Jordan I have your registration for you to pick up." I was confused. I was already told that I I had to use the new tag and registration because it was already transferred. Kinza told me that I had to put my old tag on the Corolla to be compliant as it was transferred from my Terrain over to the Corolla. I was asked to drive out to Lakeland, again, to pick up the registration I should have had to begin with and to return the new plate. This has been a significant waste of my time and gas. AND GUESS WHAT? On November 19 someone sent the tag back to me. The one Kinza told me to return. The one I drove 3 hours round trip because I was nice enough to bring it back. Pam said I had to use it and it had already been changed. I said no way, change it back. I'm not going through this again. Pam called me back 20 minutes later and said okay I can use the transfer tag The one I intended to use all along. But she still expected me to drive the tag back to her. I was expected to spend 3 more hours driving her the tag because somoene at Lakeland Toyota messed up and sent this tag to me. AGAIN. TWO TIMES. No way. Not a chance. Then Pam said well I could mail it back. She expected me to pay for the shipping. Absolute insanity. I said I'm not going one more inch out of my way for this dealership. So she finally agreed to send me a FedEx envelope to send the tag back to her. I seriously recommend firing the entire Tag and Title department as no one seems to have a clue. Situation 4: When I was signing everything for my new Corolla, Jason told me the car did not have floor mats, and that he would call me when he got some in. When I asked Jason about it yesterday, at first he acted like he didn't know what I was talking about, even though he personally drove to Sarasota to pick up the car and drove it back to Lakeland. I asked him if I could have it on a We Owe, and he said we don't do those for used cars and basically I would have to take his word for it. With the amount of time and gas I have spent coming to Lakeland, I could have just bought floor mats. It's Florida. It rains a lot. I don't want to trash the carpet in my new car. I don't want anything extra. I just want what I was promised. I spent over $24,000. It would be a shame to lose a potential returning customer over $160 floor mats. I really would like some floor mats, or a check for the value of them so I can just make the purchase myself. I'll be happy with just what I was promised. More

Our Daughter bought a car from Lakeland Toyota and Only got one key. She was made to purchase a second … and We were there for 6 hours waiting on the paperwork We usually buy a new car every 4 years but got one key. She was made to purchase a second … and We were there for 6 hours waiting on the paperwork We usually buy a new car every 4 years but after this experience it’ll definitely not be a Toyota More

Ordered an air filter box for my 2015 Camry. Called five days later to get status of my order. Not mailed, never called to tell me their website quoted the supposed wrong part number. Wanted to update my or days later to get status of my order. Not mailed, never called to tell me their website quoted the supposed wrong part number. Wanted to update my order with an inflated price. Lost a week with no part to repair. Parts management needs help. More

This dealership cracked my hubcap, when I called them, they says, nothing they can do,but sell me theirs at $60.00. I would rather leave my car on the side of the road, then to go back to them for anythin they says, nothing they can do,but sell me theirs at $60.00. I would rather leave my car on the side of the road, then to go back to them for anything, even a car wash !!!! 🤞. 👎👎 More

Excellent service and explanation of service received on my vehicle. Every employee should get a pay raise immediately. my vehicle. Every employee should get a pay raise immediately. More

Agreed to pricing via writing and then bait and switched when we arrived at the dealership Jason Atoya said he did it to show “realistic numbers” Was aggressive and unprofessional Manager told Jason no when we arrived at the dealership Jason Atoya said he did it to show “realistic numbers” Was aggressive and unprofessional Manager told Jason not to agree to the number in the first place More

Excellent service. Chad is always friendly and helpful. Took the shuttle for the first time. Hawkeye is the best. Smooth ride and very courteous. Took the shuttle for the first time. Hawkeye is the best. Smooth ride and very courteous. More