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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

January 24, 2022

Oil change done right. Lakeland Toyota is the place to take your vehicle. Highly recommend. More

by Summer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 26, 2022 -

Lakeland Toyota responded

Thank you for trusting Lakeland Toyota with your vehicle!

January 15, 2022

I had a very pleasant experience today at Lakeland Toyota with salesman Bryant. He was very informative, friendly, and fair, he definitely helped me get the perfect car for my needs. Thank you so much Bryant More

by rainysaylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Stallworth
Jan 19, 2022 -

Lakeland Toyota responded

Thank you for the kind review! We're glad Bryant was able to help you find the perfect car and we'll be sure to share this wonderful feedback with him. Thanks for visiting Lakeland Toyota and please don't hesitate to reach out if there's anything else we can do for you!

January 12, 2022

Had an appointment for service. Arrived about 15 minutes early and was treated with respect and kindness. Service was completed in good time. Service tech was helpful and gracious. Overall good experience More

by Katystargal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot name.... He was at station #1
Jan 13, 2022 -

Lakeland Toyota responded

Thank you for the review! We're glad you had a great experience with our team here at Lakeland Toyota and we hope to see you again next time!

January 11, 2022

Had one person contacting by name Amanda Howard. Went back in forth about car availability but always came down to "you should setup appointment to visit dealership". Finally, setup an appointment. Confi More

by AlexK
Price
Recommend Dealer
No
Employees Worked With
Amanda Howard
Jan 12, 2022 -

Lakeland Toyota responded

Thank you for bringing this to my attention. I'm sorry to hear about this experience and will make sure it gets addressed with the appropriate member of our team. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Joanne Showalter - Internet Director - 863-688-5451

Jan 23, 2022 -

AlexK responded

I still getting harassed by this Amanda person from Lakeland Toyota after numerous times I asked to not contact me anymore. I get text messages at 8pm at night. Would you please ask her to delete my number, because me asking her doesn't produce any result.

January 04, 2022

Called about a car was told it was there it wasn’t bait and switch send in investigatetive reporter don take my word I had a 2008 lacrosse to trade new tires garage kept55000 miles offered me 2500.$ all le More

by Joebojalad
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Friction and frack
Jan 05, 2022 -

Lakeland Toyota responded

Thank you for reaching out. I appreciate you bringing this to my attention and would like the opportunity to speak with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks, Joanne Showalter - Internet Director - 863-688-5451

December 21, 2021

I had a 130 appointment at 2:15 my car was still outside I don’t have five hours to sit there for transmission fluid change don’t make appointment that you cannot keep More

by Lexman52steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy
Jan 07, 2022 -

Lakeland Toyota responded

Hello, Steve, we are sorry to hear that you were frustrated by your experience. We'd like the chance to make things up to you, please consider reaching out at Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

December 13, 2021

Very disappointed I bought a car as is ,and I understand that but after 3 months of owning this I need 4 new tires will never go back I do not feel they have their customers safety first. You call and ask f More

by dschmetz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate
Dec 14, 2021 -

Lakeland Toyota responded

Thank you for your review. I'm sorry to hear about the red flags after your recent purchase and would appreciate the opportunity to discuss this further. Please reach out at your earliest convenience. Thanks, Joanne Showalter - Internet Director - 863-688-5451

Dec 14, 2021 -

dschmetz responded

Lakeland Toyota told me I don’t need new tires they patched my tire that had a nail in it, they charges me 34.00 for a patch I canceled my extended warranty I am not comfortable going there, the prices are high I am sorry I have decided to take my buisness elsewhere

December 11, 2021

Felecia Cooper Service Advisor performed an excellent task getting our 2004 Camry repaired in record time. THANKS More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felecia Cooper
Dec 14, 2021 -

Lakeland Toyota responded

We're so glad Felecia had the opportunity to assist you with your Camry, Paul! Thank you for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Lakeland Toyota Team

December 11, 2021

So pleased with my visit! My service rep, Baker, was amazing. Very friendly and kept me informed of the progress. More

by Charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Baker
Dec 14, 2021 -

Lakeland Toyota responded

Thank you for the great review, Charles! It means a lot to hear that you're pleased with the service provided by Baker & the team and we hope to see you again next time here at Lakeland Toyota!

December 04, 2021

Deceptive sales practices at this dealership. The people there lie just to get customers in the door. Stay away from Lakeland Toyota and their sister dealership Toyota of Venice Florida! More

by DOFmech
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob McLaughlin
Dec 06, 2021 -

Lakeland Toyota responded

We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to me so I can hear about this situation and help provide a better experience next time. Thank you, Joanne Showalter - Internet Director - 863-688-5451

Dec 07, 2021 -

DOFmech responded

Reaching out to you? I called after I had arrived home to lodge a complaint, your people had never responded. I will stay clear of Lakeland Toyota.

Dec 07, 2021 -

DOFmech responded

Again, I called back to lodge a complaint about your deceptive practices toward potential customers. Your employee never called me back.

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