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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

March 25, 2022

Best to meet my needs without marking up the price and received as ordered without having to wait for a long time to accept vehicle at delivery time. More

by Mac.McCollum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Jones
Mar 28, 2022 -

Lakeland Toyota responded

Thank you for the great review of Lakeland Toyota! We appreciate your business and hope to see you again in the future!

March 22, 2022

I was pleased with the service department they were great! Chad took care of everything I asked. However when they approached me about trading my car in, I sat down with them told them what I wanted an More

by aboyer522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad
Mar 22, 2022 -

Lakeland Toyota responded

Thank you for taking the time to leave us a review. We're sorry we were unable to finalize a deal with you during your visit and will make sure this feedback gets addressed with our team. We hope you'll consider giving us a chance to earn back your business in the future. Take care and please don't hesitate to reach out directly if you have any additional questions or concerns. Joanne Showalter - Internet Director - 863-688-5451

March 16, 2022

This is a very busy, little bit chaotic dealership. Just needs a little tweaking as everyone needs a little more focus on what is needed to streamline a purchase. They were all polite and helpful..ju More

by Robinsonginy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Bush
Mar 17, 2022 -

Lakeland Toyota responded

Hi Robin, thank you for taking the time to share your honest feedback. We appreciate your patience during your sale and hope you enjoy your vehicle.

Mar 17, 2022 -

Robinsonginy responded

Thank you. We continue to enjoy the prius line of Toyota. We hope to continue as they progress in value. Well made vehicles!

March 15, 2022

This dealership's facilities are very modern and have a great layout. My sales rep, Ravi, was very knowledgeable and helpful during my visit. He actually was able to get me into the Rav4 that I wanted so More

by d_rasponi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Stephen
Mar 15, 2022 -

Lakeland Toyota responded

Thank you for the great review and congratulations on your new RAV4! We're so glad Ravi had the opportunity to assist you with it and we'll be sure to share this wonderful feedback with him. Thanks for trusting Lakeland Toyota with your purchase - we hope to see you again next time!

March 05, 2022

Great service,polite staff will recommend this dealership to others. Has a great waiting room with amenities More

by Pablo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service technician
Mar 08, 2022 -

Lakeland Toyota responded

Thank you so much, Pablo! We appreciate your support and look forward to your next visit with us here at Lakeland Toyota!

March 05, 2022

I would give them no star if possible. I had them do a diagnostic on my cars AC problem. They came back with, replace compressor for $1700, along with the diagnostic fee. In the process of More

by Sunsale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont remember
Mar 07, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share this feedback. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Mar 07, 2022 -

Sunsale responded

Nothing to discuss, You tried to rip me off for $1700. and charged me for a phoney diagnostic. Go pound salt.

March 02, 2022

I don't understand why they have to charge a 999 dlls for documentation fee I think they are charging for to much I think there are over pricing the cars More

by Bigbear85
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miss Hunt
Mar 03, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share this feedback. Please don't hesitate to reach out directly if you'd like to discuss these concerns in greater detail. Joanne Showalter - Internet Director - 863-688-5451

February 23, 2022

Great people great service very satisfied. Service rep Ian was excellent. Will recommend this dealership to anyone I know. More

by Merc44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian.
Feb 24, 2022 -

Lakeland Toyota responded

We are pleased to hear that Ian provided such great care to you! Thank you for being a Lakeland Toyota customer!

February 20, 2022

Every time I go there I get great service and I am in and out. Great customer service. Thank you Ray for taking care of my service needs. Thank you whoever serviced my vehicle. More

by moufpiece7109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Adkins
Feb 23, 2022 -

Lakeland Toyota responded

Thank you for your 5-star review! Ray and our team look forward to seeing you next time at Lakeland Toyota!

January 28, 2022

Felicia is the best advisor a customer can ask for always very professional and keeps me informed. More

by Artieborrego
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia
Jan 31, 2022 -

Lakeland Toyota responded

Thank you for the kind review - Felicia will be happy to hear it! We appreciate you being a Lakeland Toyota customer and look forward to your next visit!

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