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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

April 08, 2022

They couldn’t reset my maintenance required light and I was told to call Lexus. Certified mechanic are supposed to know those things. If I paid for a service then I shouldn’t been told to call Lexus. More

by lmicheal66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lawerence
Apr 11, 2022 -

Lakeland Toyota responded

We're grateful to have your honest feedback and assure you that we take this information seriously. We'll present this to the team and encourage you to reach out if you have additional feedback to share. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

April 05, 2022

Very clean establishment, very courteous staff, work was done in a timely fashion and I was very satisfied More

by Fishingmerc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
Apr 06, 2022 -

Lakeland Toyota responded

Thank you for the wonderful feedback! We appreciate you coming to visit us here at Lakeland Toyota and hope we have the opportunity to serve you again in the future!

April 04, 2022

Who selling the car his name is Ravi he did good job. he did fast . More

by Sunita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi
Apr 05, 2022 -

Lakeland Toyota responded

Thank you, Sunita! We're glad Ravi made the process great!

April 03, 2022

Excellent and efficient work completed in a timely manner at the predefined estimate cost and completed as promised. More

by Academicsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
Apr 05, 2022 -

Lakeland Toyota responded

We're so happy to hear it! Thank you for coming to Lakeland Toyota!

March 30, 2022

Great service with Paul he is awesome best service advisor ever very detailed and caring More

by Alexandannq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Service
Mar 31, 2022 -

Lakeland Toyota responded

Paul and the Lakeland Toyota team are glad you had a great experience! Thank you for coming to see us!

March 25, 2022

Best to meet my needs without marking up the price and received as ordered without having to wait for a long time to accept vehicle at delivery time. More

by Mac.McCollum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Jones
Mar 28, 2022 -

Lakeland Toyota responded

Thank you for the great review of Lakeland Toyota! We appreciate your business and hope to see you again in the future!

March 22, 2022

I was pleased with the service department they were great! Chad took care of everything I asked. However when they approached me about trading my car in, I sat down with them told them what I wanted an More

by aboyer522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad
Mar 22, 2022 -

Lakeland Toyota responded

Thank you for taking the time to leave us a review. We're sorry we were unable to finalize a deal with you during your visit and will make sure this feedback gets addressed with our team. We hope you'll consider giving us a chance to earn back your business in the future. Take care and please don't hesitate to reach out directly if you have any additional questions or concerns. Joanne Showalter - Internet Director - 863-688-5451

March 16, 2022

This is a very busy, little bit chaotic dealership. Just needs a little tweaking as everyone needs a little more focus on what is needed to streamline a purchase. They were all polite and helpful..ju More

by Robinsonginy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Bush
Mar 17, 2022 -

Lakeland Toyota responded

Hi Robin, thank you for taking the time to share your honest feedback. We appreciate your patience during your sale and hope you enjoy your vehicle.

Mar 17, 2022 -

Robinsonginy responded

Thank you. We continue to enjoy the prius line of Toyota. We hope to continue as they progress in value. Well made vehicles!

March 15, 2022

This dealership's facilities are very modern and have a great layout. My sales rep, Ravi, was very knowledgeable and helpful during my visit. He actually was able to get me into the Rav4 that I wanted so More

by d_rasponi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Stephen
Mar 15, 2022 -

Lakeland Toyota responded

Thank you for the great review and congratulations on your new RAV4! We're so glad Ravi had the opportunity to assist you with it and we'll be sure to share this wonderful feedback with him. Thanks for trusting Lakeland Toyota with your purchase - we hope to see you again next time!

March 05, 2022

Great service,polite staff will recommend this dealership to others. Has a great waiting room with amenities More

by Pablo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service technician
Mar 08, 2022 -

Lakeland Toyota responded

Thank you so much, Pablo! We appreciate your support and look forward to your next visit with us here at Lakeland Toyota!

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