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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

May 26, 2022

It was fine seem to do a good job I have no problem with the service More

by Hirdesfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
May 27, 2022 -

Lakeland Toyota responded

Thank you for the positive review! We hope to see you here again! -Lakeland Toyota

May 24, 2022

They where very friendly and helpful and understanding I will recommend them to any one More

by Jojoflores090608
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan
May 24, 2022 -

Lakeland Toyota responded

Thank you for your 5-stars, Jojo! We look forward to seeing you next time at Lakeland Toyota!

May 18, 2022

Well planned and coordinated service with excellent service, one of the strong points of Lakeland Toyota. More

by Academicsm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
May 19, 2022 -

Lakeland Toyota responded

This is what we like to hear! We look forward to seeing you next time at Lakeland Toyota!

May 18, 2022

Had an appointment for oil change and tire rotation. I arrived 20 minutes early but car didn’t even go into bay until 90 minutes after arrival. Over 2.5 hours for regular maintenance WITH an appointme More

by Jcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
May 19, 2022 -

Lakeland Toyota responded

Hello - I'm sorry we didn't start inspecting your vehicle sooner. We understand your frustration, and if you would like to discuss this further, please reach out at your earliest convenience. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

May 14, 2022

Dwight O’Conner was a most enjoyable person with whom to work. Very kind and helpful. Very persistent making sure our wants and needs were met. More

by John Stewart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight O’Conner, Jarad Jacobsen.
May 17, 2022 -

Lakeland Toyota responded

Thank you for the great review, John! We're happy to hear you enjoyed working with Dwight and we hope to see you again next time here at Lakeland Toyota!

May 17, 2022 -

John Stewart responded

Tried calling finance dept yesterday, but no one returned my call. Could someone please call me back?

May 14, 2022

Service was good! Service done on time. Parts department was short staff. Bathrooms clean and stoc. More

by rncj_33830@yahoo.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole
May 17, 2022 -

Lakeland Toyota responded

Thank you for the review and feedback! We appreciate your business and hope to see you again next time here at Lakeland Toyota!

May 11, 2022

Thanks you! !! they treat you very well and are friendly always look for comfort for one More

by Joanramo47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy
May 12, 2022 -

Lakeland Toyota responded

Thank you for the wonderful review of our Lakeland Toyota team! We look forward to serving you again in the future!

May 03, 2022

Had my 10k service done today on my Camry, Paul MacNeil handled everything in a very professional manner. He is going to be my go to person going forward. An excellent dealership. More

by Ddq10j3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
May 04, 2022 -

Lakeland Toyota responded

Thank you for trusting Lakeland Toyota with your Camry! Paul & the team look forward to serving you next time!

April 29, 2022

Ms Baker in service was very polite and professional. She kept me well informed throughout the process. More

by troy_lamb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
Apr 29, 2022 -

Lakeland Toyota responded

Thank you for the kind review! We're happy to hear you enjoyed working with Lyndsay and we hope to see you again next time here at Lakeland Toyota!

April 29, 2022

I arrived on time. It took way to long to do a oil change, plus put some air in my tire. I left there 2 1/2 hours later. I will never go back there for a oil change. I More

by Peg9146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know.
Apr 29, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share this feedback. We appreciate your patience during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Please don't hesitate to reach out directly if you'd like to speak with us in greater detail. Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Apr 29, 2022 -

Peg9146 responded

I am back at your dealership now. I drove my car home about 5 miles. Yesterday.Needed to go to the store and on my way noticed my oil light was on and my check engine light was on. So drove here. Could not find that I was here yesterday. Finally I went up to the desk as I remembered that the paperwork was in my car. She finally found it. Told me if the problem was from yesterday it would be free if not would have to pay. I need this checked out now as I am leaving for NY on Sunday and the car is going to my son’s in Orlando for the summer.

May 01, 2022 -

Peg9146 responded

They fixed my car. Apparently something was not hooked back up, after they did the oil change which caused the oil light and check engine light to come on. No cost to me.

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