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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

June 28, 2022

It is the second time that a rim was scratched doing the checkup, they left 3 tires without filling air as well. they do things very quickly. When the contract is over, I'll take it somewhere else. More

by piposarcade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know
Jun 29, 2022 -

Lakeland Toyota responded

Hello - thank you for taking the time to share your honest feedback. We're sorry to learn that our team has let you down during your recent service experience, and would like the opportunity to discuss this with you further. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

June 25, 2022

I am a fist time CLIENT the Experience an A+. Thank you Ms. Lyndsay Baker! More

by Julio & Nydia Rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
Jun 27, 2022 -

Lakeland Toyota responded

Thanks for the five stars, Julio! We hope to see you back here at Lakeland Toyota for all of your future auto needs!

June 24, 2022

Whenever it is that I have to go Lakeland Toyota, whether it is for service or a vehicle, ( I bought the first vehicle with them back in 2006) I always look forward to making that trip as I live over an hour More

by nyvekkb53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Baker. You could tell that she was multitasking, but she was still professional, kind and courteous.
Jun 27, 2022 -

Lakeland Toyota responded

Thanks for the five stars! We're happy to hear that your experience with the crew here at Lakeland Toyota was such a positive one and we hope to see you back for all of your future auto needs!

June 14, 2022

Very good dealership I recommend anyone to this dealership I am grateful Good definitely I will recommend More

by pulimoottil_@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Jun 15, 2022 -

Lakeland Toyota responded

Thank you for the five stars! We hope to see you back here at Lakeland Toyota for all of your future auto needs.

June 13, 2022

I can’t speak for the service department but your sales guys absolutely suck! Rude… Wasting my time… Trying to sell me a used car for the same sticker price from a year ago… What the xxxx! More

by Lakeland Toyota Sukks
Price
Recommend Dealer
No
Employees Worked With
Jared Kanann Bryant
Jun 14, 2022 -

Lakeland Toyota responded

We appreciate you taking the time to reach out to us regarding your concerns, and we're disappointed that you weren't satisfied with the pricing structure here. We would like the opportunity to discuss your concerns with you and encourage you to contact us directly when you have a moment to devote to this situation. We look forward to speaking with you. Thank you, Joanne Showalter - Internet Director - 863-688-5451

Jun 16, 2022 -

Lakeland Toyota Sukks responded

I went the next day to GettelToyota of Charlotte County and purchased the same vehicle brand new for a lower price… This is my third car from them in three years! And talk about ultimate customer service… They drove my car from Punta Gorda to Lakeland to deliver it!… As of now your response gives me no motivation to even return to LakelandToyota for service!

June 12, 2022

They were great. I was told by a different dealer that I need brakes. I told Lakeland Toyota to look at my brakes and put on the either the front or back, the worse o More

by robert.rovegno87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul David Macne, Service Advisor, and the mechanic who worked Service tag #T9216.
Jun 14, 2022 -

Lakeland Toyota responded

Thank you for the five stars, Robert! We are happy to hear that Paul could help you out during your visit with us here at Lakeland Toyota and we hope to see you back for many more future visits!

June 12, 2022

Toyota is the best dealership ! When you need transportation! Wonderful employees.. Polite , ready to give you the best service! Won’t change it for nothing!! Always ! Toyota! More

by Teresita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Jun 14, 2022 -

Lakeland Toyota responded

Thank you for the five stars, Teresita! We hope to see you back here at Lakeland Toyota for all of your future auto needs.

June 10, 2022

The work on the vehicle was completed within the amount of the me estimated. The dealership sucks to the schedule. Thanks. More

by FlyEaglesFly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
Jun 10, 2022 -

Lakeland Toyota responded

Thanks for giving us the opportunity to serve you! We appreciate the positive feedback and hope to see you again next time here at Lakeland Toyota!

June 09, 2022

I’m very happy with service tech Paul McNeill that helped me today. He’s very nice guy & honest More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul mcneill
Jun 09, 2022 -

Lakeland Toyota responded

We're glad Paul provided such great care to you, Mary! Thank you for rating Lakeland Toyota five stars!

June 07, 2022

This dealership has been the worst I have have ever dealt with. No Communication between departments. General manager uses high pressured selling and curses at employees when he doesn’t get what he wants cus More

by Run! Find another dealership.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Delgado, Brandy ?,Ryan soto
Jun 07, 2022 -

Lakeland Toyota responded

We are disappointed to hear that you had anything less than a five-star experience here ad appreciate you leaving your honest feedback. We take these reviews seriously and use them to change how we operate, and we want to help improve your opinion of us. Please contact me at your earliest convenience so we can discuss this in more detail and resolve your concerns. Thank you, Joanne Showalter - Internet Director - 863-688-5451

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