Back

Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

Directions

By Type

Showing 765 reviews

August 02, 2022

Felecia my service advisor was very helpful and informative. Thanks for the great service! Patrick was the shuttle guy that transported me. He was very nice and punctual. More

by shelia1226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felecia, Patrick, the mechanic
Aug 03, 2022 -

Lakeland Toyota responded

Hi Sheila, thank you for trusting Felecia and Patrick at Lakeland Toyota! We're so lucky to have them both as team members and look forward to seeing you again in the future!

July 30, 2022

The wait a little bit longer than expected to get air check had appointment at 11am and Get out of there till 1:15 PM More

by de719573
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant The service advisers name
Aug 01, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share this feedback. We appreciate your patience during your visit and hope we can provide you with a more efficient experience next time. Take care and thanks again, from all of us here at Lakeland Toyota!

July 26, 2022

Like always, I had a great experience at Lakeland Toyota. In and out as always and very helpful with any questions. Thanks Lakeland Toyota and thank you Chris Faulkner. More

by moufpiece7109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Faulkner
Jul 27, 2022 -

Lakeland Toyota responded

Thank you for being a Lakeland Toyota customer! Chris & the team look forward to your next visit!

July 25, 2022

Great service. Paul MacNeil always has my Tundra TRD Pro ready when promised and service department is very thorough. I just turned 132,800 miles and it runs like a More

by Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
Jul 26, 2022 -

Lakeland Toyota responded

It makes us happy knowing that Paul took great care of your Tundra TRD Pro, Dale! Thank you for coming to Lakeland Toyota for your service needs!

July 20, 2022

Customer service sucked and other customers agreeing. Just pass the buck will go elsewhere for oil change More

by Kglakeland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh, Paul, Jack, Daniel
Jul 21, 2022 -

Lakeland Toyota responded

We're sorry that you feel this way and we assure you that it is never our intention to leave customers dissatisfied. We want to help resolve this situation and regain your confidence in us. Please reach out when you have time to discuss this with me personally. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

July 20, 2022

The worst dealers ever do not buy from them I will be sueing them soon!!!! More

by bgadacz0420
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Arms
Jul 20, 2022 -

bgadacz0420 responded

Unprofessional they hang up on you or transfer you to someone's voice mail. They are terrible I wish I never done business here if I could have my way y'all should be shut down for life.

Jul 21, 2022 -

Lakeland Toyota responded

Thank you for reaching out. I'm sorry to hear of your frustration and would like the opportunity to address your concerns in greater detail. If you could please contact me directly at your earliest convenience, it would be much appreciated. Thanks again, Joanne Showalter - Internet Director - 863-688-5451

July 19, 2022

Never dealer to their word been their on several occasion and had each time a bad experience with sales and service Dept just poor care More

by reenaelizondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Jul 19, 2022 -

Lakeland Toyota responded

Thank you for the feedback. I'm sorry to hear that you're disappointed with the service provided by our team and encourage you to reach out directly if you'd like to discuss these concerns in greater detail. Thanks again, Joanne Showalter - Internet Director - 863-688-5451

July 15, 2022

2 1/2 hour wait for an oil change. This happened last time I had an oil change as well. More

by Pluto12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service employee was nice just long wait
Jul 15, 2022 -

Lakeland Toyota responded

Our customer's time is valuable to us and I would like to learn more about your service experience here. Please contact me at your earliest convenience so we can discuss this further. - Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

July 11, 2022

Felicia Cooper was awesome as usual I recommend this dealership for service and sales are great. More

by nealboyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felicia Cooper
Jul 11, 2022 -

Lakeland Toyota responded

Thanks for the five stars, Neal! We're glad to hear that Felicia could assist you and we hope to see you back at Lakeland Toyota for all of your future auto needs!

July 10, 2022

Overpriced reconditioning fees on the used cars. Delete fee has doubled over the last couple of years. No matter what great price you agree too, it is going to be another $2000-$3500 more plus More

by Carbuyer145
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Jul 19, 2022 -

Lakeland Toyota responded

Thanks for providing us with this much-needed feedback. We're sorry that our prices were too steep for you this time, though we appreciate your past loyalty to us. Please feel free to reach out to us to provide us with more feedback. Joanne Showalter - Internet Director - 863-688-5451

...
14
...