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Lakeland Toyota

Lakeland, FL

Overview
Reviews
3.9
760 Reviews
Call Dealership (863) 688-5451

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

July 20, 2022

The worst dealers ever do not buy from them I will be sueing them soon!!!! More

by bgadacz0420
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Arms
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Jul 20, 2022 -

bgadacz0420 responded

Unprofessional they hang up on you or transfer you to someone's voice mail. They are terrible I wish I never done business here if I could have my way y'all should be shut down for life.

Jul 21, 2022 -

Lakeland Toyota responded

Thank you for reaching out. I'm sorry to hear of your frustration and would like the opportunity to address your concerns in greater detail. If you could please contact me directly at your earliest convenience, it would be much appreciated. Thanks again, Joanne Showalter - Internet Director - 863-688-5451

July 19, 2022

Never dealer to their word been their on several occasion and had each time a bad experience with sales and service Dept just poor care More

by reenaelizondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
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Jul 19, 2022 -

Lakeland Toyota responded

Thank you for the feedback. I'm sorry to hear that you're disappointed with the service provided by our team and encourage you to reach out directly if you'd like to discuss these concerns in greater detail. Thanks again, Joanne Showalter - Internet Director - 863-688-5451

July 15, 2022

2 1/2 hour wait for an oil change. This happened last time I had an oil change as well. More

by Pluto12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service employee was nice just long wait
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Jul 15, 2022 -

Lakeland Toyota responded

Our customer's time is valuable to us and I would like to learn more about your service experience here. Please contact me at your earliest convenience so we can discuss this further. - Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

July 11, 2022

Felicia Cooper was awesome as usual I recommend this dealership for service and sales are great. More

by nealboyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felicia Cooper
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Jul 11, 2022 -

Lakeland Toyota responded

Thanks for the five stars, Neal! We're glad to hear that Felicia could assist you and we hope to see you back at Lakeland Toyota for all of your future auto needs!

July 10, 2022

Overpriced reconditioning fees on the used cars. Delete fee has doubled over the last couple of years. No matter what great price you agree too, it is going to be another $2000-$3500 more plus More

by Carbuyer145
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
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Jul 19, 2022 -

Lakeland Toyota responded

Thanks for providing us with this much-needed feedback. We're sorry that our prices were too steep for you this time, though we appreciate your past loyalty to us. Please feel free to reach out to us to provide us with more feedback. Joanne Showalter - Internet Director - 863-688-5451

July 09, 2022

Service advisor was great. They got all the services required quick. The waiting area is pretty clean and comfortable More

by Racer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor Daniel Arvizu
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Jul 11, 2022 -

Lakeland Toyota responded

Thank you for visiting Lakeland Toyota! We hope we have the opportunity to serve you again in the future!

July 09, 2022

Coming from a different state , I went to 1dealer that treated me and my vehicle very bad , they wouldn't even cover the warrantee, then I would Lakeland Toyota.. what a blessing. They took care of my tr More

by chuckosborne51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot her name ,. She was awesome I will see her from now on . Can't wait to do it again . Very helpful , pleasent, and all around awesome
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Jul 11, 2022 -

Lakeland Toyota responded

Hi Chuck, thank you for choosing Lakeland Toyota! We're so happy that our technicians took excellent care of you! We look forward to seeing you next time! 😀

July 06, 2022

Great dealers. They go the extra mile to get the car you want. Never had a bad experience! More

by ecturc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Jones
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Jul 07, 2022 -

Lakeland Toyota responded

Thanks for the five stars! We hope to see you back here at Lakeland Toyota for all of your future auto needs!

July 01, 2022

Lakeland Toyota has a very pleasant staff with an accommodating and professional attitude. I would definitely recommend their service 👍 More

by motionless2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia
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Jul 01, 2022 -

Lakeland Toyota responded

Thanks for the five stars! We're happy to hear that your experience at Lakeland Toyota was such a positive one and we hope to see you back for all of your future auto needs!

July 01, 2022

courtesy great customer service very clean and comfortable reasonable oh yes best vehicles staff hard workers willing to go extra mile thanks again More

by Nessay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott M
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Jul 05, 2022 -

Lakeland Toyota responded

We're happy you were satisfied with your experience here at Lakeland Toyota! We take great pride in our customer service and appreciate your awesome five-star review! Thank you!

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