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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

August 11, 2022

Attentive advisor. Explained multipoint inspection sheet. Spoke in layman’s terms. No pressures. Gave accurate finish time and costs. Waiting area clean. More

by Diwarfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 12, 2022 -

Lakeland Toyota responded

Thank you for the wonderful feedback about your recent visit here at Lakeland Toyota! We hope we have the opportunity to serve you again in the future!

August 11, 2022

Their sales person Dina, very polite and courteous. She negotiated with me in a very helpful way and for me to receive what I can afford. More

by godworkwonders@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina
Aug 15, 2022 -

Lakeland Toyota responded

Thank you for the wonderful feedback! We're so glad Dina had the opportunity to assist you and we hope our Lakeland Toyota team can be of service to you again in the future. Take care!

August 07, 2022

When buying a veil it’s wonderful, however getting it services oil change was a joke they kept my truck for 1 1/2 hours to tell me we had not did your oil change like I told then but only rotated my tir More

by Iakovidis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Girl in service
Aug 09, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share this feedback. We're sorry to hear your recent service visit wasn't up to our usual standards and will make sure these concerns are looked into & addressed with the team. Please don't hesitate to reach out directly if you'd like to speak with us further. Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

August 06, 2022

Time was great 2 hrs for not having appointment thank you even know he said it 2as going to be long More

by Rosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAYMOND ADKINS
Aug 08, 2022 -

Lakeland Toyota responded

Thank you for visiting Lakeland Toyota, Rosa! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!

August 03, 2022

Service department always excellent! ! Good customer relations. Very informative and helpful. They also have a very efficient system! Recommend it often! More

by pawdyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 04, 2022 -

Lakeland Toyota responded

Thank you for trusting the Lakeland Toyota team with your service needs! We appreciate you recommending us to others and look forward to seeing you next time!

August 02, 2022

Felecia my service advisor was very helpful and informative. Thanks for the great service! Patrick was the shuttle guy that transported me. He was very nice and punctual. More

by shelia1226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felecia, Patrick, the mechanic
Aug 03, 2022 -

Lakeland Toyota responded

Hi Sheila, thank you for trusting Felecia and Patrick at Lakeland Toyota! We're so lucky to have them both as team members and look forward to seeing you again in the future!

July 30, 2022

The wait a little bit longer than expected to get air check had appointment at 11am and Get out of there till 1:15 PM More

by de719573
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant The service advisers name
Aug 01, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share this feedback. We appreciate your patience during your visit and hope we can provide you with a more efficient experience next time. Take care and thanks again, from all of us here at Lakeland Toyota!

July 26, 2022

Like always, I had a great experience at Lakeland Toyota. In and out as always and very helpful with any questions. Thanks Lakeland Toyota and thank you Chris Faulkner. More

by moufpiece7109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Faulkner
Jul 27, 2022 -

Lakeland Toyota responded

Thank you for being a Lakeland Toyota customer! Chris & the team look forward to your next visit!

July 25, 2022

Great service. Paul MacNeil always has my Tundra TRD Pro ready when promised and service department is very thorough. I just turned 132,800 miles and it runs like a More

by Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
Jul 26, 2022 -

Lakeland Toyota responded

It makes us happy knowing that Paul took great care of your Tundra TRD Pro, Dale! Thank you for coming to Lakeland Toyota for your service needs!

July 20, 2022

Customer service sucked and other customers agreeing. Just pass the buck will go elsewhere for oil change More

by Kglakeland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh, Paul, Jack, Daniel
Jul 21, 2022 -

Lakeland Toyota responded

We're sorry that you feel this way and we assure you that it is never our intention to leave customers dissatisfied. We want to help resolve this situation and regain your confidence in us. Please reach out when you have time to discuss this with me personally. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

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