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Lakeland Toyota

Lakeland, FL

3.9
765 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 765 reviews

August 26, 2022

Pleased with service each time I go. Always polite. They show pride in their work. More

by housley_b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hallee
Aug 29, 2022 -

Lakeland Toyota responded

Thanks for the five stars! We hope to see you back! -Lakeland Toyota

August 24, 2022

paul took great care of us and our vehicle awesome service timely repair thanks dale More

by dkonbluz55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
paul mcneal
Aug 24, 2022 -

Lakeland Toyota responded

Thanks for the five stars! We're honored to hear that Paul could assist you during your visit with us here at Lakeland Toyota. We hope to see you back for all of your future auto needs!

August 23, 2022

Long line (even with appointment). We requested, while the truck was being serviced and on property for several hours, to have body shop adviser walk over to service (approximately 40 More

by lb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kaylee
Aug 24, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share your experience. I'm sorry to hear of your frustration and will make sure this feedback gets addressed with our team. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

August 16, 2022

Salesman was very interested and friendly. He knew all the answers and was very helpful. More

by Rswann720
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly in finance. Very good at what she does. Great experiance.
Aug 16, 2022 -

Lakeland Toyota responded

We are happy you had an enjoyable visit to Lakeland Toyota! We look forward to seeing you again! Thank you!

August 15, 2022

The mechanics know their craft well and do a good job. The service advisors are competent too. More

by Lightman805
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felicia Cooper
Aug 16, 2022 -

Lakeland Toyota responded

Thanks for the positive review! We hope to see you back here at Lakeland Toyota for all of your future automotive needs!

August 11, 2022

Attentive advisor. Explained multipoint inspection sheet. Spoke in layman’s terms. No pressures. Gave accurate finish time and costs. Waiting area clean. More

by Diwarfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 12, 2022 -

Lakeland Toyota responded

Thank you for the wonderful feedback about your recent visit here at Lakeland Toyota! We hope we have the opportunity to serve you again in the future!

August 11, 2022

Their sales person Dina, very polite and courteous. She negotiated with me in a very helpful way and for me to receive what I can afford. More

by godworkwonders@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina
Aug 15, 2022 -

Lakeland Toyota responded

Thank you for the wonderful feedback! We're so glad Dina had the opportunity to assist you and we hope our Lakeland Toyota team can be of service to you again in the future. Take care!

August 07, 2022

When buying a veil it’s wonderful, however getting it services oil change was a joke they kept my truck for 1 1/2 hours to tell me we had not did your oil change like I told then but only rotated my tir More

by Iakovidis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Girl in service
Aug 09, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share this feedback. We're sorry to hear your recent service visit wasn't up to our usual standards and will make sure these concerns are looked into & addressed with the team. Please don't hesitate to reach out directly if you'd like to speak with us further. Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

August 06, 2022

Time was great 2 hrs for not having appointment thank you even know he said it 2as going to be long More

by Rosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAYMOND ADKINS
Aug 08, 2022 -

Lakeland Toyota responded

Thank you for visiting Lakeland Toyota, Rosa! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!

August 03, 2022

Service department always excellent! ! Good customer relations. Very informative and helpful. They also have a very efficient system! Recommend it often! More

by pawdyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 04, 2022 -

Lakeland Toyota responded

Thank you for trusting the Lakeland Toyota team with your service needs! We appreciate you recommending us to others and look forward to seeing you next time!

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