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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

October 15, 2022

Very friendly dealership! Your taken in on the time your appointment was and out in a timely manner as well. Rob always makes it a point of checking to make sure all is goin More

by Sandypierce0621
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob and Jared
Oct 17, 2022 -

Lakeland Toyota responded

Thank you for your review! We're so happy that Rob helped you find a new Camry SE! We look forward to seeing you next time at Lakeland Toyota!

October 06, 2022

Great service an a great waiting area and the staff is the best and a very short waiting time for your service to be done More

by Mike Mickey Guerin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 06, 2022 -

Lakeland Toyota responded

Thanks for the five stars, Mike! We're glad to hear that your visit with us was such a positive one. We hope to see you back! -Lakeland Toyota

October 06, 2022

Friendly good customer service, i made my appointment and it took the time they said it will be done. More

by ohamy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toyota delear
Oct 07, 2022 -

Lakeland Toyota responded

Thank you for sharing your experience! Our Lakeland Toyota team appreciates your business and looks forward to serving you next time!

October 06, 2022

I have a new Avalon that I bought at another dealer for a lot less money than Lakeland was willing to sell for. My car quit and was towed to Lakeland dealer. ICSF malfunction and secondary brake lights flas More

by president
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 07, 2022 -

Lakeland Toyota responded

Thank you for reaching out. We sincerely apologize for any frustration or inconvenience caused by this experience. Please don't hesitate to contact me directly if you'd like to discuss the situation in greater detail. Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

October 04, 2022

the customer service after the purchase is lousy, they deliver the dirty vehicles full of grease and leave the oil caps incorrectly installed. and the battery with the button covers if put. More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Mckinney
Oct 05, 2022 -

Lakeland Toyota responded

Hi Danny, we're sorry to hear that your visit with us was a disappointing one. Please feel free to contact us directly with any concerns you might have so we can ensure your next visit is a positive one. Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

September 26, 2022

Went in for 3 recalls and a oil change because I’m going on a long trip, when I picked the truck up I got a mark on my truck a piece of plastic laying on the floor that belongs somewhere and no oil change, More

by Race5635
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pppp
Sep 26, 2022 -

Lakeland Toyota responded

It's hard to see you weren't satisfied with your experience. We strive to provide 5-star experiences and I apologize for missing the mark. If you are willing, I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

September 26, 2022

Excellent service, I highly recommended. Very quick and efficient with the services, maintenance and sales. More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rey
Sep 27, 2022 -

Lakeland Toyota responded

Thank you for the excellent review, Liz! We're grateful for your support and look forward to your next visit with us here at Lakeland Toyota!

September 26, 2022

Basic maintenance work was done quickly and we’ll. Problem solving and repairing was very time problematic More

by May
Recommend Dealer
Yes
Employees Worked With
Jack
Sep 27, 2022 -

Lakeland Toyota responded

Thank you for your review, May! We look forward to seeing you next time at Lakeland Toyota!

September 25, 2022

Excellent Great customer service and very helpful. From the moment you walk in you are greeted. Amir assisted me. He was very helpful and informative. He gave me the best offer and went over and beyon More

by Joselyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir
Sep 27, 2022 -

Lakeland Toyota responded

Thank you for sharing your experience, Joselyn! We appreciate you visiting Amir & the team here at Lakeland Toyota and hope we have the privilege of working with you again in the future. Take care!

September 15, 2022

Timely service and complete explanation of work done. No other words. No other words no other words More

by anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know name
Sep 15, 2022 -

Lakeland Toyota responded

Thank you for reviewing your recent visit with the Lakeland Toyota team! We appreciate the feedback and hope we can be of service to you again in the future!

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