Lakeland Toyota
Lakeland, FL
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We were very impressed with Will our sales guy. He was very professional and didn’t come across as what I consider a used car salesman. Chelsea who handled the paperwork at the end was a delight. E He was very professional and didn’t come across as what I consider a used car salesman. Chelsea who handled the paperwork at the end was a delight. Extremely knowledgeable and efficient. Overall we had a great experience. We had just come from looking at a Toyota at another non Toyota dealer and were not comfortable. This was a completely different experience and I hope that the dealer ship continues to be as great now that we’ve purchased the new vehicle More
James Green, service manager, was very professional and helpful. He made my stop for the 15,000 mile service visit a no problem visit. He took care of everything. Also would like to thank whoever the m helpful. He made my stop for the 15,000 mile service visit a no problem visit. He took care of everything. Also would like to thank whoever the mechanic was who worked on the car for a job well done. More
Very friendly service adviser. Paul Macine took his time to explained to me that when the message MAINTANENCE DUE SOON came up it is not always oil change that it needs., that sa Paul Macine took his time to explained to me that when the message MAINTANENCE DUE SOON came up it is not always oil change that it needs., that same message comes up when your tire needs to be rotate. No other adviser ever told me that. Regardless of what he explained to me he is a GREAT Service Adviser he loves his job. More
I bought a 2022 Chevrolet Colorado there and into the negotiation process and near closing the purchase I asked about the second set of keys for the truck. My salesman told me he would locate them. Later negotiation process and near closing the purchase I asked about the second set of keys for the truck. My salesman told me he would locate them. Later he told me they did not have them and would get one for that Monday when we had to go back to the dealership. That didn’t happen. I called a couple times and left messages to get an update on the key status. No response. Finally one of their service managers called me and advised me that they were trying to get the key from the previous owner. I guess it was to no avail as I texted the salesman and he said they didn’t receive anything. He went even further to say that he did not say the part about getting a key for that Monday and getting it programmed. Told him I had enough of this run-around. They got their sale and I guess that’s it. Don’t say your going to do something and then don’t do it. Hope they don’t treat all vets like this More
Chris Faulkner is the best advisor. Everything was completed as promised. The floor matt was left a little dirty but that wasn’t Chris’ fault. Everything was completed as promised. The floor matt was left a little dirty but that wasn’t Chris’ fault. More
Had a 9:00 am appointment for an oil change. Showed up 20 minutes early, was met by service writer which was very helpful BUT was immediately told it would be 1-1/2 to 2 hours before service wo Showed up 20 minutes early, was met by service writer which was very helpful BUT was immediately told it would be 1-1/2 to 2 hours before service would be done...not good! Turns out the service was 2-1/2 hours for an OIL CHANGE!!! Price quoted was not what I had to pay. Too many up sales "recommended"! Nice people but bad service...Will NOT be back!!! Been to other Toyota dealers with no big issues...not this one! How they make changes so others have a better experience. More