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Lakeland Toyota

Lakeland, FL

3.9
760 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 760 reviews

December 21, 2022

Paul is the best service tech he is friendly and makes sure he keeps you informed More

by Alexandannq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 21, 2022 -

Lakeland Toyota responded

Thank you for your review! We're so happy that Paul and the rest of our team earned your 5 stars! -Lakeland Toyota

December 19, 2022

Great service and great response time highly recommended quick informative and decent overall service thanks a bunch More

by Jaymous222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Dec 20, 2022 -

Lakeland Toyota responded

Thank you so much! We're happy the Lakeland Toyota team could make this a great experience for you!

December 15, 2022

We were very impressed with Will our sales guy. He was very professional and didn’t come across as what I consider a used car salesman. Chelsea who handled the paperwork at the end was a delight. E More

by w_montie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William and Chelsea
Dec 15, 2022 -

Lakeland Toyota responded

We appreciate you leaving us this five-star review! We'll be sure to share it with Will and Chelsea and hope you'll visit us again! Thank you! - Lakeland Toyota

December 08, 2022

James Green, service manager, was very professional and helpful. He made my stop for the 15,000 mile service visit a no problem visit. He took care of everything. Also would like to thank whoever the m More

by Ddq10j3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Green
Dec 09, 2022 -

Lakeland Toyota responded

Thank you for trusting James & the team with your vehicle's service needs! We'll be sure to share these kind comments with the team and hope to see you again next time here at Lakeland Toyota!

December 05, 2022

Customer service is horrible. Left messages for the manager and have never heard back!! Sad More

by Kglakeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Dec 06, 2022 -

Lakeland Toyota responded

We're sorry to hear about that and appreciate you leaving us this review. Our team wants to help resolve this for you and regain your confidence in us. Please send your information to Damon Hawkinson, Service Manager, at dhawkinson@lakelandtoyota.com so we can reach out to you personally. Thank you.

Dec 06, 2022 -

Kglakeland responded

I tried reaching out to Damon and left 3 messages with no return call. Why would I continue to try and reach him? The visit was in reference to servicing my current vehicle along with inquiring about purchasing a vehicle for my son. No one was interested at that time why would it be different now

December 01, 2022

Very friendly service adviser. Paul Macine took his time to explained to me that when the message MAINTANENCE DUE SOON came up it is not always oil change that it needs., that sa More

by mglad1065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
10859 Paul David Macine
Dec 02, 2022 -

Lakeland Toyota responded

Thank you for the wonderful feedback! We're so glad Paul was helpful to you during your visit and we'll be sure to share this kind review with him. Take care and we'll see you next time here at Lakeland Toyota!

November 16, 2022

I bought a 2022 Chevrolet Colorado there and into the negotiation process and near closing the purchase I asked about the second set of keys for the truck. My salesman told me he would locate them. Later More

by Disappointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Zach and patrick
Nov 16, 2022 -

Disappointed responded

Sorry it had to come to this review

Nov 17, 2022 -

Lakeland Toyota responded

Thank you for taking the time to share your experience. We sincerely apologize for any frustration caused by these circumstances and will make sure this feedback gets discussed with our team. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Joanne Showalter - Internet Director - 863-688-5451

October 24, 2022

I felt welcome and was acknowledged right away, even though they seemed to be very busy with a lot of people. More

by Candy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared, Destiny
Oct 24, 2022 -

Lakeland Toyota responded

Thank you for your review, Candy! We look forward to seeing you next time at Lakeland Toyota!

October 21, 2022

Chris Faulkner is the best advisor. Everything was completed as promised. The floor matt was left a little dirty but that wasn’t Chris’ fault. More

by michaelljsl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris F.
Oct 21, 2022 -

Lakeland Toyota responded

Thank you for the review and feedback. Chris & the team appreciate your business and look forward to seeing you next time here at Lakeland Toyota!

October 20, 2022

Had a 9:00 am appointment for an oil change. Showed up 20 minutes early, was met by service writer which was very helpful BUT was immediately told it would be 1-1/2 to 2 hours before service wo More

by Blujagman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Felicia
Oct 21, 2022 -

Lakeland Toyota responded

Thank you for sharing your experience. I'm sorry to hear we didn't leave you with a better impression and will make sure this feedback is taken into consideration as we work to continually improve our services. Thanks again and please don't hesitate to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

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