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Lakeland Hyundai
Lakeland, FL
3,301 Reviews
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3,301 Reviews of Lakeland Hyundai
July 26, 2024
Not Recommended – Find Another Dealer I am writing to share my frustrating and disappointing experience with the Hyundai Lakeland dealership and to bring attention to the unprofessionalism and lack of co share my frustrating and disappointing experience with the Hyundai Lakeland dealership and to bring attention to the unprofessionalism and lack of communication from key individuals within the company. On June 15, 2024, my 2011 Hyundai Sonata Hybrid stopped working and would not accelerate. I contacted the dealership, who advised me to tow the car to their location. and on June 17, 2024, I was informed that the engine needed to be replaced under warranty, which would take 2 to 3 weeks. Despite the delays, I was told the car might be ready sooner than initially stated. After the engine replacement, the service team discovered an issue with the flywheel and quoted me $2,400 for the repair. I took my car to my own mechanic, who found that the bolts holding the flywheel were damaged due to improper installation by the dealership's service team. My mechanic contacted the dealership and was informed that there are two types of bolts for the flywheel, confirming that the service team installed the wrong bolts, causing the issue. I had to pay $1,500 out of pocket to resolve this problem. To make matters worse, I sent four emails to Greg Balasco (Owner, President), Robert Aguinaga (Hyundai General Manager ), and the service manager but received no response. The complete lack of accountability and communication from the highest levels of management is unacceptable and reflects poorly on the dealership's commitment to customer service. I want to emphasize the severe lack of professionalism and responsibility from the dealership. This experience has caused me significant stress and inconvenience, and I am left with $1,500 in expenses due to the service team's mistake. I strongly advise against using the Hyundai Lakeland dealership for any service needs. Their unprofessionalism, poor communication, and lack of responsibility indicate a serious problem with how they conduct business. This experience has not only cost me money but has also damaged my trust in their services. More
by Mbest_979
Employees Worked With
audrey, Robert Aguinaga
July 22, 2024
Thank you Justin weeks for helping us get out new car, worked with the budget we had available to make sure we had a deal, could not be happier with our purchase and service we received worked with the budget we had available to make sure we had a deal, could not be happier with our purchase and service we received More
by David Reagin
Employees Worked With
Justin Weeks
July 20, 2024
Carlton was our salesman and he was fantastic. He got us into a vehicle that is a year newer with a payment that is way less than what we were currently paying. Best salesman I have ever had and w He got us into a vehicle that is a year newer with a payment that is way less than what we were currently paying. Best salesman I have ever had and will absolutely go back to him for our next vehicle. I Highly recommend Carlton at Lakeland Hyundai to anyone looking for a new or used vehicle. He makes the process simple and enjoyable. More
by Justinm110509
Employees Worked With
Carlton
July 20, 2024
Great buying experience! Steve Evans was excellent he made the buying experience a pleasure. He was very knowledgeable and treating me as a top tier customer. Steve Evans was excellent he made the buying experience a pleasure. He was very knowledgeable and treating me as a top tier customer. More
by dwaynejohnson40
Employees Worked With
Steve Evans, Brad Gupton
July 17, 2024
Tom and Torre were PHENOMENAL sales representatives. They guided me to buying my dream car for the best deal. They were very honest, professional and patient with me. I’m truly grateful for their help. They guided me to buying my dream car for the best deal. They were very honest, professional and patient with me. I’m truly grateful for their help. I wouldn’t go anywhere else. 10/10 More
by Deayanna Thomas
Employees Worked With
Torre Lightsey , Ellis Walker, Tom Wolf
July 09, 2024
I’ve purchased several vehicles from Lakeland Hyundai and have always been happy with my experience. Today I worked with Kida Hawkins. He was great. A good listener, understood what I wanted and was able to have always been happy with my experience. Today I worked with Kida Hawkins. He was great. A good listener, understood what I wanted and was able to get the exact vehicle I was looking for. More
by Phaima54
Employees Worked With
Ellis Walker, Kida Hawkins
