Lakeland Ford

While I would definately recommend this dealership for purchases, I would recommend against using the service department except for warranty work. Our experience in December of 2010 with the sales (used) purchases, I would recommend against using the service department except for warranty work. Our experience in December of 2010 with the sales (used), finance, and document departments, as well as with the General Manager, were good. Everyone made us feel appreciated even though we were buying a used vehicle. But the new personnel in the Service Department during 2011 did not seem as friendly as those who were there in December when we purchased our vehicle. I just felt as if I were a problem to them rather than a valued customer. The only one that made me feel welcome was the cashier in Service. Later, when I returned for service Patrick seemed more friendly and most recently (12/19/2011) I dealt with Stacey in the Service Department and in the future he is the one I will seek out when I need Service. He was very friendly and attentive to my needs and questions. My reson for not recommending the Service Department except for covered warranty work is the excessive cost of repairs. Shortly after purchasing our 2002 Focus, it developed a roar while driving. The Service Department (Patrick) determined it was a front right wheel bearing and a left rear wheel bearing. As my wife was taking the car to NC we had the front right bearing (which we were told was the worst and unsafe) repaired at a cost of just over $300. We were given a quote on the repair of the left rear wheel bearing of over $400. When my wife returned from NC the left rear was much louder and as I was at a repair and tire shop I have used for over ten years for all our tires, I asked about the cost of repairing the left rear wheel bearing. It was $115.00 and I had it done the following morning. It was only 45 minutes from the time I entered their front door, until I had paid my bill and was leaving. Due to this large difference in cost, the dealership is not competative and we instead send all our friends and family to All American Discount Tire and Muffler on north 98 in Lakeland and we will continue to do so in the future. Again, we do recommend this dealership for purchases, but at leass than half the cost for repairs we cannot recommend them for repairs. More

pEOPLE WERE FRENDLY AND LISTENED TO OUR WANTS.THEY ANSWERED ALL OUR QUESTIONS AND GAVE US PLENTY OF TIME TO TALK TO EACH OTHER AND MAKE OUR DECISION. ANSWERED ALL OUR QUESTIONS AND GAVE US PLENTY OF TIME TO TALK TO EACH OTHER AND MAKE OUR DECISION. More

Get everything in writing (bait and switch) Don't get extended service, or maintenance agreement (scam)--- demand to see the real invoice (not the phoney one they present to you) extended service, or maintenance agreement (scam)--- demand to see the real invoice (not the phoney one they present to you) More

Michele was awesome to have as our salesperson. She was very knowledgeable and helped us make the right decision without pushing us to make one we weren't comfortable with. We were very happy with our expe very knowledgeable and helped us make the right decision without pushing us to make one we weren't comfortable with. We were very happy with our experience and would buy a car here again. More

I HAVE WORKED WITH CHAD IN YOUR SERVICE DEPT. ON SEVERAL ACCASIONS AND HE HAS BEEN VERY COOPERATIVE AND PROFESSIONAL. MY FIRST VISIT AT YOUR DEALERSHIP WAS FOR BODY REPAIR AND SADLY YOU ARE CURRENTLY WORKIN ACCASIONS AND HE HAS BEEN VERY COOPERATIVE AND PROFESSIONAL. MY FIRST VISIT AT YOUR DEALERSHIP WAS FOR BODY REPAIR AND SADLY YOU ARE CURRENTLY WORKING ON THE CAR NOW. I HAVE WORKED WITH CHRISTIA,BODY SHOP MANAGER, AND CURRENTLY WITH KC AND THEY HAVE BEEN HELPFUL & PROFESSIONAL IN EVERY WAY. THESE ARE PEOPLE I KNOW BY NAME IN YOUR DEALERESHIP, BUT THERE ARE OTHERS I HAVE HAD BRIEF CONVERSATIONS AND EVERYONE HAS BEEN FRIENDLY. YOUR COMPANY IS ONLY AS GOOD AS YOUR PEOPLE AND SERVICE. YOU CERTAINLY HAVE THEM COVERED. IN CLOSING,I HAVE SPENT SEVERAL THOUSAND $DOLLARS WITH YOUR DEALERSHIP AND IT HAS BEEN BECAUSE OF THE PEOPLE MENTIONED AND THE QUALITY OF WORKED PERFORMED.------PLEASE LET THEM KNOW AND KEEP UP THE GOOD WORK. HERSHEAL MCDONALD More

Michelle was a pleasure to work with. She made me very comfortable, setting an easy rapport right from the start. She mad me feel like no question was too idiotic, and she presented her knowledge of the comfortable, setting an easy rapport right from the start. She mad me feel like no question was too idiotic, and she presented her knowledge of the vehicle in a concise, easy for me to understand way. Michelle's professionalism was head and shoulders above a couple of the other local dealers I had visited. I would definitely return to Lakeland Ford and Michelle to purchase another vehicle. More

I had the most wonderful experience than I have ever had at a dealership. I have bought plenty of vehicles to consider being a judge. Michelle was my sales person and was very attentive to my needs in a v at a dealership. I have bought plenty of vehicles to consider being a judge. Michelle was my sales person and was very attentive to my needs in a vehicle. She worked very hard to make it less painful (as making a car purchase can be). Michelle was also very efficient, meaning she helped get things done in a speedy manner. Kris was my finance officer & did not waste time either & was very considerate & helpful. I was in and out of there in just a couple of hours. Whereas, I have spent a FULL day at other dealerships and would still have to go back for something. I recommend Lakeland Ford (Lakeland Auto Mall) to any and everyone. They're the best!!! More

This was the best car buying experience we've had in a very long time. We were greeted promptly, we explained what we wanted (Michelle listened) and had a deal in 90 minutes. The car we drove exceeded o very long time. We were greeted promptly, we explained what we wanted (Michelle listened) and had a deal in 90 minutes. The car we drove exceeded our expectaions and we feel we received a fair trade-in value for our old car. The buying experience was not the typical back and forth to the back room to discuss it with the manager. We negotiated several times and agreed on a price. The staff were all friendly. I would highly recommend dealing with Michelle at Lakeland Ford. More

Great, Fast Experience. Aubrey was a pro who followed up and actually scheduled my first oil change. I have bought over 20 cars and Lakeland Automall gets my thumbs up. and actually scheduled my first oil change. I have bought over 20 cars and Lakeland Automall gets my thumbs up. More

Great customer service. Will is the best salesman we've ever dealth with. He listens to your needs and works very hard to create the perfect match with what you want and can afford. Denver is a great cus ever dealth with. He listens to your needs and works very hard to create the perfect match with what you want and can afford. Denver is a great customer servie Manager, and if you have any concerns about ANYTHING, he is the one to go to. Both Will and Denver went the extra mile and exceeded our expectations! More