Lakeland Chrysler Dodge Jeep RAM

Memorable I’ve been shopping for the right vehicle for awhile. I had come across a vehicle I loved and it just so happened to be at Lakeland chrysler Dodge . I I’ve been shopping for the right vehicle for awhile. I had come across a vehicle I loved and it just so happened to be at Lakeland chrysler Dodge . I immediately inquired and was responded to by Lacy . She was great the entire process very quick and thorough. We bought the car from her of course and we couldn’t have been happier with our experience . Everyone was so pleasant ! Will definitely be doing business here again!!! More

Amazing experience. This was my first time buying a car. No credit, no co signer at 19, and I got EXACTLY what I wanted. I was truly only going in to look, and to see if This was my first time buying a car. No credit, no co signer at 19, and I got EXACTLY what I wanted. I was truly only going in to look, and to see if I could even be accepted. Had no idea I’d be driving home in a brand new car with 900 miles in it. Love love love!! More

Hercules is a wonderful salesman! All of our questions were completely answered, Hercules was very easy to relate to and communicate with during the sale. All of our questions were completely answered, Hercules was very easy to relate to and communicate with during the sale. More

Amazing experience Hercules was such a helpful and great salesman very knowledgeable in the vehicles had an awesome conversation while doing business here at Lakeland do Hercules was such a helpful and great salesman very knowledgeable in the vehicles had an awesome conversation while doing business here at Lakeland dodge he get a a 5 out of 5 star rating from me! Anybody that sees this should see Hercules he’s an extremely sweet gentleman and truly cares about your experience you have with not only him but the dealership! More

ram 2500 I didn't have the best experience the first time around but I decided to give them a second chance and it was worth everything. Lacey was just amazing I didn't have the best experience the first time around but I decided to give them a second chance and it was worth everything. Lacey was just amazing...so amazing that we bought 3 trucks from here in two days!!!!!! More

Horrible customer service loan people lie We will never buy a vehicle here again, traded in a ram which we were told would be paid off within 7 days, today 24 days later still not paid, never We will never buy a vehicle here again, traded in a ram which we were told would be paid off within 7 days, today 24 days later still not paid, never in my life have I ever made a late car payment and now Lakeland dodge knocked my credit due to not paying it on time, then on top of that when we sign the contract which has gap ins on it a week later the loan guy, Patrick, which just happens to be on vacation now calls and tells my hubby he found us a lower rate and he just needs to resign a paper so we do, tells my hubby nothing changed so my hubby takes his word for it signs It and then realize few days later when we sit down and read the new contract he took the gap ins off never told us this and now we can not get gap insurance.Also I have tried to contact my sales guy Bob, multiple times and he won’t even return our phone call, I will be reporting them to the BBB. Spend over 50k on a new truck and get treated like this it’s horrible to treat people this way More

Trade in nightmare We traded our dodge dart in for a honda accord, which we love, but the whole deal has been a nightmare. After tjree weeks, the loan has nog been paid We traded our dodge dart in for a honda accord, which we love, but the whole deal has been a nightmare. After tjree weeks, the loan has nog been paid off on dart, have to call to see if the extended warranty was cancelled. After calling and crying because they are giving me a black mark on my credit, they wont return my calls. Totally lost all trust in them. More

Nightmare Recall breaks my Ram 2500 Scheduled an appointment on 5/22/18 to get a simple recall completed. The recall was T79/NHTSA17V-821, the fix for the Brake Transmission Shift inter Scheduled an appointment on 5/22/18 to get a simple recall completed. The recall was T79/NHTSA17V-821, the fix for the Brake Transmission Shift interlock on my RAM 2500 Mega Cab; which might I add had never given me a single issue. During the visit, they also completed an oil change. When I got the vehicle back the engine had a radically different sound. It acted as if it couldn't get out of the adaptive (4-cyl) mode. A few days later I attempted to pull my 9K LB car trailer. The truck struggled to pull the trailer, and acted as if it had no power. I responded to the email review from the dealership and was contacted by the dealership customer service. They told me they would look at the vehicle again and made a 9:00am apt on 5/29. When I arrived at 9:00am, I was advised my apt was at 10:30 and they would have to work me in taking 2-3 hours. Regardless, they said they had no control over what was in the software update. I explained to both CS and the service writer I had not authorized any changes to the computer regarding the engine. They simply told me that all they could do was to install the software update provided by the factor and couldn't do anything else. I left and will never let return to such unprofessional service. Overall, they had no idea what was in the software update, and refused to take any action. Putting 100% blame on the factory. In effect making a $65K Ram 2500 less powerful than a Toyota pre-runner. More