Lakeland Automall Certified Pre-Owned

Well satisfied Great customer service! Very satisfied with the hard work put in for me to get a car . The other staff was polite and friendly , no hesitation to ask Great customer service! Very satisfied with the hard work put in for me to get a car . The other staff was polite and friendly , no hesitation to ask if I needed anything during my visit More

Great service John Ginish at Lakeland Ford gave us excellent service. It was obvious that John's product knowledge was superb and his customer service was excell John Ginish at Lakeland Ford gave us excellent service. It was obvious that John's product knowledge was superb and his customer service was excellent. He really put us at ease when making such a big purchase. Thanks John!! More

Satisfied customer I had a great experience with the dealership. Mike was very knowledgeable and made me feel comfortable through the process. Everyone I dealt with was I had a great experience with the dealership. Mike was very knowledgeable and made me feel comfortable through the process. Everyone I dealt with was very professional. Brought my car in to get a minor issue fixed and the customer service was excellent. I would highly recommend this dealership to anyone considering buying a car. More

Comfortable, we'll respected by my sales rep.very satisfied Well satisfied will my sales rep. He made me feel very comfortable during my visit. He also gladly helps me with any questions I've had since my purch Well satisfied will my sales rep. He made me feel very comfortable during my visit. He also gladly helps me with any questions I've had since my purchase. John Sanders represent this dealership very well More

Great experience, knowledgeable representatives We were lucky to come across such a great dealership. Great people, great service, great car. Kamren, thanks for all your help and sharing your knowle We were lucky to come across such a great dealership. Great people, great service, great car. Kamren, thanks for all your help and sharing your knowledge! More

Best car shopping experience ever! I have purchased many cars before but my experience at Lakeland Automall has by far been the best one yet! Ben Delaney was my salesman and he was prof I have purchased many cars before but my experience at Lakeland Automall has by far been the best one yet! Ben Delaney was my salesman and he was professional, helpful and had a positive attitude the whole time. He showed me the differences in the two vehicles I was considering and helped make my choice easier. I wasn't even looking to purchase a car that day... However I couldnt pass up the great deal and even better service. Thank you Lakeland Automall and Ben for everything! More

Hugely helpful, quick, and personable. Everything went really smoothly. We found the car we wanted, with the features we needed, and Kamren really made it so easy for us to get the car we l Everything went really smoothly. We found the car we wanted, with the features we needed, and Kamren really made it so easy for us to get the car we loved. More

Great buying experience All staff were polite and easy to deal with. Kamren was informative and very helpful throughout the whole buying experience. Would definitely recommen All staff were polite and easy to deal with. Kamren was informative and very helpful throughout the whole buying experience. Would definitely recommend Kamren and this dealership to friends and family looking to purchase a vehicle. More

I love my new car. It was a pleasant experience from start to finish and John went above and beyond to make it so. He is the best car salesperson I have worked with. It was a pleasant experience from start to finish and John went above and beyond to make it so. He is the best car salesperson I have worked with. More

Buyer beware I was interested in a particular vehicle, found it at this dealer online at a fair price. Spoke with Mr. Richardson and ended up with Mr Delany handli I was interested in a particular vehicle, found it at this dealer online at a fair price. Spoke with Mr. Richardson and ended up with Mr Delany handling the purchase. In the deal Mr Delaney agreed that car would come with a full tank of gas, I learned later used do not. The online ad showed car came with a year of maintenance which Mr Delaney said it did. In doing paperwork with finance guy I learned it did not, another lie, this cost me additional money as I was given the choice to buy 2 years maintenance. After getting car home I found the cardboard placards in the vehicle which showed it was supposed to have a years maintenance, so now I'm out approx $500. For believing what I saw online and then in writing. Sadly the deal was already done as I believed what the paperwork guy told me. When I went to,pick the vehicle up that was when I leaned that Delaney lied about full tank ( 35 gal. Tank ). Mr Richardson took car and filled to about 3/4. He also ran through a car wash. It was pouring rain and he transferred things from my Buick into the Yukon. He brought car as close to building as possible to keep me from getting wet. When he turned on wipers the rear window wiper was flopping, which he said must have happened in the car wash. He said they would order and let me know when in, ( as they should ). After I got home I discovered that the trim across bumper under the rear wiper had been damaged ( a two inch piece ripped out ). I traded two vehicles and Mr Dekaney assured me they would have no problem picking up #2. When I discovered the damage I called several times and got ' with a customer,I. left message, no call back, I had traded 2 vehicles and Mr Delaney said they would pick up #2. Mr Delaney told me a porter was coming back from vacation and car to be picked up next day. Waited all day and at end of day still had van. Called again, was told van would be picked up that day and he would talk to someone about the damage.,seemed to be an issue that I didn't see at dealer ( in the pouring rain ). At home all day again and no one showed up. I called back on Monday and was able to speak with Mr. Richardson, he did some checking, called back and apsaid would pick up (they did). At the same time he agreed with me that Mr. Delaney would take pictures of damage. I called Mr Richardson to find out how bumper damage was going to be resolved, was told he was with customer again and no call back. I did learn later he had been out Ill. More lies.. Just don't get why people feel need to lie. A week and a half later I did get a response by doing a talk to the owner. Was a manager that set things up with body shop, as owner out of town. Scheduled to take in and meet with Mike the body shop manager. I get there ask for him, girl goes to back, comes back out and tells me he is too busy talking to his boss and someone else would handle intake. When Entrprise arrived Mike did come out and walked through again. He said boss had been off last week. Lesson there is that Boss felt his visit more important than a customer. The vehicle I bought was to replace van used to carry travel trailer, The receiver hitch (slides in secured with cotter key ) I asked to be transferred from van to Yukon or at least remove from van, it is too heavy for me to work with, Mr Delaney told me they couldn't do that. I offered to pay for their shop to do it so no liability, still said they couldn't do it. I ended up taking back to CW in Kisssimmee where a young woman pulled the cotter key and slid. It out and set in back of vehicle. Neighbor moved to garage floor. Oh and no charge. She couldn't believe, just as I that Mr. Delaney was adamant that the dealer couldn't do it. I would have walked on the deal early on, however I had been looking for the motor, tow package in either Yukon or Suburban at a fair price. They are few and far between so I just went through thee process, I feel that if Mr. Richardson had been the primary sales person I wouldn't have heard as many lies. The Yukon was dropped off yesterday and just hoping all goes well, I had asked to meet with the owner to share my experience directly rather than through the Internet site, however after the being told the "boss" meeting was more important than the customer, the heck with it. People were very courteous and appeared friendly, if I hadn't been lied to so much and gotten the run around about repairing damage that occurred at some point in the " make ready" process this review would be very different. I strongly advise to avoid. More