Lakeland Automall Certified Pre-Owned

I usually don’t leave reviews but honestly the people at Lakeland Automall and Bill especially deserve the praise super professional and friendly customer service! Lakeland Automall and Bill especially deserve the praise super professional and friendly customer service! More

Had an awesome sales experience with Matt. I was there for an oil change and Matt was telling me he could probably get me into a newer car. He went one better and got me into a better vehicle with same p for an oil change and Matt was telling me he could probably get me into a newer car. He went one better and got me into a better vehicle with same payment. So happy that he came over and talked to me. More

Great selection, great service and no sales techniques... The sales staff including Bill were professional and answered all my questions, the whole experience was positive The sales staff including Bill were professional and answered all my questions, the whole experience was positive More

My entire experience was positive from start to finish , the staff including Bill was very professional and transparent. I highly recommend Lakeland Automall.. thank you! the staff including Bill was very professional and transparent. I highly recommend Lakeland Automall.. thank you! More

They were really informative and Justin De Jesus really helped me out in getting a vehicle that was worthy. Very nice and to the point. He let me know about everything that I needed to be aware about and h helped me out in getting a vehicle that was worthy. Very nice and to the point. He let me know about everything that I needed to be aware about and helped me make a great choice !!! More

All of the employees at Lakeland Automall were friendly and helpful. I wanted to trade my Jeep for a vehicle with better gas mileage. I told Mr. Gerrick what I was looking for and left the lot that day wit and helpful. I wanted to trade my Jeep for a vehicle with better gas mileage. I told Mr. Gerrick what I was looking for and left the lot that day with a car I love. More

Our experience with Gerrick was extremely professional and nothing short of amazing from the second we stepped into the dealership. He listened to our wants and needs and truly helped us make the best dec and nothing short of amazing from the second we stepped into the dealership. He listened to our wants and needs and truly helped us make the best decision for our family. He answered all of our questions and made sure to help us as if we were his own family, got to love that! We will be back for any future needs. Thanks Gerrick! More

This dealership was just amazing. As soon as you walk in you can just feel a great atmosphere. Gerrick helped my wife and I out with a beautiful car. you can just feel a great atmosphere. Gerrick helped my wife and I out with a beautiful car. More

Justin was great to work with on our F150 purchase. We drove a long distance to this dealership for the truck we saw online and he made the drive worth it by getting everything in order while we were in t drove a long distance to this dealership for the truck we saw online and he made the drive worth it by getting everything in order while we were in transit. Thank you Justin. More

The sales representative,Jackson Morgan was well mannered and presented himself professionally. He understood my position and helped me to get into a vehicle. My wife was unable to cosign a loan due to the f and presented himself professionally. He understood my position and helped me to get into a vehicle. My wife was unable to cosign a loan due to the fact that we are under contract to purchase a home, but Jackson made us feel comfortable without any pressure tactics. However, our experience with the individual in the financial department was a turn for the worst and nearly cuased us to not make the purchase due to his unpleasant and unprofessional demeanor. He talked at us instead of to us. When we declined certain additional products he made the comment * I just dont understand why you would turn down a service that would cost you only 5 dollars more a month". My wife responded that it was our decision to accept or decline being that we were making the purchase and not him. His demeanor continued to be one of belittling and as if we were wasting his time, mind you he would not have a job if it were not for consumers such as ourselves. As for referring future customers to the location, if it were to refer them to Jackson Morgan,, we would absolutely, but because of the horrible experience with the financial department, we have to think hard about that. My wife works in the medical profession and has daily interactions with other medical professionals who are relocating to the area from all over the world and are always seeking experience based recommendations but because of this experience this location would not be our first recommendation. My advice to the person in the finance department would be to be more professional, be accepting of others choices and decisions by keeping his opinions to himself and to be more mindful because he never knows who it may be that walks into his office and sits in front of him. Dont judge individuals based on what you think you may know. As the saying goes, when you ASSume, you make an xxx out of yourself. Juan and Dr. Anna Arce-Sanchez More