Lakeland Automall Certified Pre-Owned

Email to Owner: I am in need of assistance. I went online to get an offer for a 2007 Chevy Silverado, owned by ***** of Lakeland, FL. Mr. ***** has a POA, Ms. ******, who represented Mr. ***** I went online to get an offer for a 2007 Chevy Silverado, owned by ***** of Lakeland, FL. Mr. ***** has a POA, Ms. ******, who represented Mr. ***** in this sale. I was the driver and advisor to Ms. ******, who is close to 90 years of age. She is my neighbor. Since Ms. ***** has no computer, I went online to several sources and received several quotes. Of these quotes I received 2 from different dealerships that utilize KBB for resale and purchase offers. I chose Lakeland Auto Mall. I made an appointment for May 5th and we were to meet with Duane Temple. When we arrived I asked for Duane, Jason Virgil went to speak with Duane and then said that he would be handling the transaction on behalf of Mr. Temple. We had our online offer of $9761 and once the vehicle was evaluated by your used car trade-in advisor, a price of $7691 was presented to Ms. ***** which she accepted after discussing her options with me. We presented Mr. Virgil with a Florida paper title with no liens. We also provided Mr. Virgil with a DMV-HSMV 82053, POWER OF ATTORNEY FOR A MOTOR VEHICLE, MOBILE HOME OR VESSEL signed by ***** authorizing Ms. *****to convey the title on Mr. ****** behalf. Mr. Virgil had Ms. ***** sign the Florida Title as Seller (which odometer disclosure statement had not yet been completed) and numerous other pieces of paper to include ANOTHER blank HSMV 82053. I asked Mr. Virgil if he could fill in the odometer statement. He said he could not and “that the admin department upstairs would do that.” I asked Mr. Virgil if Ms. ***** could please have copies of every document that Ms. ***** signed copied and delivered to Ms. ***** when he brought her the check. Mr. Virgil stated that it would be 2-3 days before Mr. ***** would receive a check. I asked why the wait and Mr. Virgil stated that the paperwork had to be filled in and verified by the administrative department along with the signed documents, Title and completed forms. He also said the remittance would be mailed to *******. I asked if the mailing would be overnighted and was assured that it would be. Ms. ***** was concerned that she was leaving without a check and without copies of what she had signed. I assured her, in Mr. Virgil’s presence, that Lakeland Auto Mall would not be in business as long as they have been if they were not compliant and expeditious in the completion, review and processing of the Florida Title Transfer and Sale paperwork through the DMV. I asked Mr. Virgil to remove the auto tag that was currently on the vehicle and also asked him how long we would be on premises as we had to arrange for a ride home. He assured me that we could go as soon as the tag was turned in to Ms. *****. Despite his many assurances and promises, none came to fruition! On Wednesday, May 11th, Ms. ***** called me and stated that she had NOT received anything from Lakeland Auto Mall. I told her that if she didn’t receive anything by the following day to let me know and I would call and inquire. Later that day Mr. Virgil called my cell and stated that the administrative department needed a copy of Ms. ****** COMPLETE POA to be brought to the dealership to complete the processing. I asked him why he was calling me well after the promised date with this news and he stated that the check was ready to be cut the previous day. However, he was told to contact me and explain that further information was necessary. I told Mr. Virgil that he should have known what was REQUIRED by his “administrative department” as we had provided a HSMV 82053 signed by ****** when we handed him the title. He apologized but said that it was necessary as the “administrative department” stated they needed it because they couldn’t be sure that Mr. ***** signed the HSMV 82053? I told him we went to the DMV the day prior and had the form signed with the clerk at the DMV and that we had her “complete POA’ with us on the 5th and that he should have known that the signed HSMV 82053 would not be sufficient. He again apologized and I asked to speak to Mr. Temple. He put me on hold and then came back on and told me that Mr. Temple was not available today. I asked for another Manager and was transferred to Mr. Chris Robinson. Longer story shortened only a bit. It is now May 27th and neither Ms. **** and Mr. ***** have received copies of the completed paperwork processed by your administrative department. Please respond immediately after inquiring with your administrative department why the hold up for this simple request was not completed in a timely manner. I threatened that if this error was not rectified, I would contact Florida DMV, Agriculture and Consumer Services, Automobiles Dealers Association, and the BBB . The following day, Mr. Robinson called me and advised me that copies would be sent to Ms. ***** UPS, Next Day Air. More