Lake Toyota
Devils Lake, ND
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We got an oil change and synthetic was used instead of the high mileage conventional oil we have always used, we had an appointment to make so we drove back into town, 20 miles back, and they said to com the high mileage conventional oil we have always used, we had an appointment to make so we drove back into town, 20 miles back, and they said to come back and they would change it back, so we went back in the next day, I did some research and the information we got back was that once you put synthetic oil in you should keep using it because of seals and gaskets are affected, so we brought it back and they changed it again so we didn’t have and conventional oils and synthetic mixed, my feelings are that they should have looked up the oil we used and maybe ask us what kind we used. More
The staff is professional and the most pleasant to deal with. They take great care of the vehicle and the customer. It's always a pleasant experience going into Lake Toyota. with. They take great care of the vehicle and the customer. It's always a pleasant experience going into Lake Toyota. More
Wonderful customer Service. They listen to what I am able to tell them and treat me like an important person not like a dumb woman who doesn't know what she's talking about. Ter They listen to what I am able to tell them and treat me like an important person not like a dumb woman who doesn't know what she's talking about. Terry is a very customer pleasing person. Thank you Terry! More
Very helpful and professional from start to finish. We just stopped in to see what was available in the Crown. There was one on the lot but not the model we wanted. They had one on the way so we decid We just stopped in to see what was available in the Crown. There was one on the lot but not the model we wanted. They had one on the way so we decided on it. The process of getting it was frustrating because it was so slow but nothing due to dealer actions. We were kept well informed on where it was and arrival date. The date was changed several but due to no error of the dealer. More