Lake Norman INFINITI

Excellent experience with Lake Norman Infiniti. We had already done our research and knew what we wanted. Managed to agree an excellent price online with chat function and then agreed all the lease detail already done our research and knew what we wanted. Managed to agree an excellent price online with chat function and then agreed all the lease details before we arrived. When we arrived we were treated superbly, sales guy Frank took over from Brian Curci who did the deal and Frank was enthusiastic, friendly and very helpful (sorry Frank we never got your last name!) No attempt to upsell us with stuff we didn't want (same with finance guy who politely asked if we wanted to look at protection packages and equally politely accepted our decline), and gave us a very thorough overview of the car. We agreed the deal in the morning, arrived at dealership at 3:30pm and were driving away our new JX by 5pm. Fantastic job by everyone at the dealership involved we were very happy. I would highly recommend. More

Very good experience with Lake Norman Infiniti, everyone there was great. Everyone there made our trip worth while. Sales people and Finance (Dennis) person went the extra mile. Would highly recommend th there was great. Everyone there made our trip worth while. Sales people and Finance (Dennis) person went the extra mile. Would highly recommend this dealership to everyone! More

They lured me down there, over an hour away w/ the promise of giving a great deal. Get there and they won't negotiate a dime off the price. Sales manager doesn't have the class to meet me, won't cal promise of giving a great deal. Get there and they won't negotiate a dime off the price. Sales manager doesn't have the class to meet me, won't call me back. Shop somewhere else! More

Had several things wrong with the vehicle that should have been warranty work.. Dealership was not responsive, no calls back and owner was rude and employees lied. There is no way that the majority of th have been warranty work.. Dealership was not responsive, no calls back and owner was rude and employees lied. There is no way that the majority of these reviews are real.. I have had several people tell me how bad this dealership is and how they lie. They will tell you about anything to buy the car, but then treat you horrible once they made the sale. I just bought a new QX56 from Georgia.. AWESOME dealership there and they delivered the car. Infiniti of Gwinett.. Do not do business with this dealership!! More

This past weekend, my wife and I visited Lake Norman Infiniti. We were greeted by Russell Taylor who patiently walked us through the process. Russell provided us with some of the best customer service Infiniti. We were greeted by Russell Taylor who patiently walked us through the process. Russell provided us with some of the best customer service we have ever received. My wife tends to be a "tough" customer to deal with when buying cars, but Russell dealt with her perfectly. He smiled at every objection, and worked with us to get what we believe was a great deal. Watching those two go back and forth was truly amusing for me. Even though we arrived a little late in the day and were there well past closing, Russell did not rush or pressure us once during the process. We also worked with Vinnie Mascarello, the used car sales manager who was more than accomodating with the reservations we had. They made every effort make the deal right. After negotiating for a few rounds, we got a fair deal on our trade and a great price on the vehicle. In the end, we ended up with a beautiful 2009 Hyundai Genesis 4.6. I cannot say enough about our experience at Lake Norman Infiniti and with Russell. Their professionalism, product knowledge and customer service was second to none. I am almost certain that our next vehicle purchase will come from Lake Norman Infiniti. Thank you Lake Norman Infiniti Team and thank you Russell. You owe it to yourself to pay them a visit. I highly recommend the team. More

These guys were professional and courteous. They are committed to customer satisfaction. I cannot say enough about my experience at Lake Norman Infiniti and Russell Taylor and Ted. I have never been t committed to customer satisfaction. I cannot say enough about my experience at Lake Norman Infiniti and Russell Taylor and Ted. I have never been treated so well at a dealership. My experience has earned them a customer for life. When I upgrade, I want the same guys to help me. More

Russell Taylor was great to work with. My husband was able to get a newer QX56 wih less mileage, a lower interes, and extended warranty. able to get a newer QX56 wih less mileage, a lower interes, and extended warranty. More

Russell Taylor was our main contact and was courteous and flexible in dealing with us. He was patient and made our experience a pleasant one. He also followed up after the sale to ensure we were happy with flexible in dealing with us. He was patient and made our experience a pleasant one. He also followed up after the sale to ensure we were happy with the purchase. Greg was persistent in trying to work with us on the purchase, but not overly pushy or overbearing. Tim was also very down to earth and comfortable to deal with. He was patient in showing the features of the vehicle before we left the lot and spent time on test drives discussing any questions we had. More

I was very pleased with Russell Taylor. He was friendly and courteous and seemed to have the customers needs as his main concern. He went the extra mile for me. I also plan on my next purchase to be with h and courteous and seemed to have the customers needs as his main concern. He went the extra mile for me. I also plan on my next purchase to be with him. This was by far the BEST car buying experience I have ever had and I would also like to say Thanks to Vinnie for his hard work also. Russell you are truly appreciated. Thanks! More

Russell Taylor is a top notch sales professional. He truly takes the words customer satisfaction seriously to heart. He took care of not just my needs but also the needs of my 1yr old son. He brought hi truly takes the words customer satisfaction seriously to heart. He took care of not just my needs but also the needs of my 1yr old son. He brought him fresh fruit to eat while waiting. Additionally, he continuously followed up with me after the sale to make sure any and all loose ends were completely tied up. More