Lake Norman INFINITI

Great Service I felt the wait time was good. I was kept informed throughout the process. The pricing was fair and I didn't feel pressured to have more maintenance p I felt the wait time was good. I was kept informed throughout the process. The pricing was fair and I didn't feel pressured to have more maintenance performed than what was needed at the time. Trey took the extra step to add tire shine to my tires upon noticing there was none. Thanks More

Exceptional Customer Service Always a great experience when I come to this dealership to get any type of service on my car. Exceptional Customer Service by advisor Trey Brown. Always a great experience when I come to this dealership to get any type of service on my car. Exceptional Customer Service by advisor Trey Brown. More

I enjoy coming here and getting my car service and my car washes free. This dealership really is clean and the most important is keeping the bathrooms clean washes free. This dealership really is clean and the most important is keeping the bathrooms clean More

Tim Nichol - amazing service! This was our first pre-owned vehicle purchase. My wife and I were a bit anxious about it, but all of our fears were alleviated once we met and worked This was our first pre-owned vehicle purchase. My wife and I were a bit anxious about it, but all of our fears were alleviated once we met and worked with Tim Nichol. He was incredible - undoubtedly the finest car buying experience I've ever had. We will need another vehicle later this year and you can bet I'll make a beeline to Lake Norman Infiniti and Tim. Thanks for everything! More

Exceptional Experience! Our experience at Lake Norman Infiniti was wonderful!!!! We stopped in on a trip from Georgia, wanting to trade our 2016 QX80 on new 2019. Everyone, Our experience at Lake Norman Infiniti was wonderful!!!! We stopped in on a trip from Georgia, wanting to trade our 2016 QX80 on new 2019. Everyone, from the receptionist to the sales manager were so welcoming and helpful. We were able to trade, and they delivered our new Infiniti to Georgia, 300 miles away to us today. Everyone at Lake Norman Infiniti made this the smoothest trade ever. More

Fantastic Experience! Both my father and I purchased vehicles from Lake Norman Infiniti (a few months apart.) Larry Klipstein and the team at this dealership are truly top Both my father and I purchased vehicles from Lake Norman Infiniti (a few months apart.) Larry Klipstein and the team at this dealership are truly top notch professionals in their field. They went above and beyond to make sure we were taken care of and there was never pressure to jump into something. Larry was kind enough to deliver the vehicles to our home and went above and beyond to make sure everything was setup and understood. We would recommend this dealership wholeheartedly and would never shop Infiniti from any other dealer. More

Bad sales mans No one cares for anything, once you buy car here . I emailed couple of times to the sales guys who sold me car. Tht don’t care to respond. Wrost sales No one cares for anything, once you buy car here . I emailed couple of times to the sales guys who sold me car. Tht don’t care to respond. Wrost sales people . They wdon’t to with bad attitude,they don’t work for customer More

WORST OF THE WORST!!! To bad for me I did not check these reviews prior to having my vehicle serviced by Lake Norman Infiniti, it would have saved me a lot of time and a lo To bad for me I did not check these reviews prior to having my vehicle serviced by Lake Norman Infiniti, it would have saved me a lot of time and a lot of money....Liars and thieves you bet. However, I made the serious mistake of assuming I was in the good hands of a reputable dealership so please, please do yourself a favor and do not make that same mistake that I did because these people are not that! All I had was a water leak in the interior of my Infiniti whenever it rained that I needed taken care of. They kept my vehicle for 2 weeks and throughout I was pacified and befriended by the service tech Trey Brown with assurances they would take good care of me. He told me I needed the seals around my back hatch and window replaced for which I was charged a whopping $1,166!! My vehicle was returned to me, after 2 weeks, soaking wet in the same place I had the leak! The service manager Ray told me "it was fine when it left here" which we both know could not be true since I got it back wet (and even if that was not the case I still have the same leak I paid them to fix!). I should mention here that my Infiniti was towed to them by Infiniti Customer Care to replace the recalled air bags because I am over 100 miles away from them and additionally disabled which they were well aware all along. Ray then went on to tell me that if I brought it back (which he already knew I was unable to do anyway) they would see IF it was something they did. Seriously!? They just ripped me off for almost $1200 but I should bring it back to them so what....they can burn me again!? There is no NO IF I got it back wet and it continues to leak every time it rains so I gave them almost $1200 FOR NOTHING! And that is not even all, the window in my hatch worked fine when they got it but when I got it back it doesn't work any more and I can't even open it now. They are out and out crooks. They took my money knowing all the while they did not fix my vehicle and that I wouldn't be able to bring it back and even caused more damage to it and then told me too bad for you! Please heed my warning and stay as far away from this "place of business" as you can get!! More

Liars and thiefs I was interested in buying a used qx60 listed for 39k. Brought my car as a trade in and knew from kbb it was worth at least 22k. They took over and ho I was interested in buying a used qx60 listed for 39k. Brought my car as a trade in and knew from kbb it was worth at least 22k. They took over and hour to come up with a proposal. Somehow the price of the car had gone up to 43k and they said my trade in was worth 15k! Completely liars and thieves. Stay far far away! More

SERVICE NIGHTMARE AVOID AVOID SERVICE STEALERSHIP. I have been here two times in my G37 coupe. Both times very negative and unresolved issues. I took them a car with a small AVOID SERVICE STEALERSHIP. I have been here two times in my G37 coupe. Both times very negative and unresolved issues. I took them a car with a small problem and John the service writer literally told me that the cost to fix my car was going to be around 700$. I then inform him i have a warranty on the car, once he figured that out his attitude changed instantly. Come to find out the warranty company is willing to pay for it , they don't pay full retail so the repair they billed them for was only 300!! so where was the 400$ extra i ask... John then informed me that the labor rate was 150 $ an hour and they were only going to cover 125$. When the truth came out there labor rate has been the same he was literally fraudulently trying to charge more. He then proceeded to tell me they were not going to even put a belt on the car and that they would push it in the parking lot and allow me to put my own belt. I have given them thousands of dollars in service over the years and was considering purchasing another vehicle here but i will no longer consider spending any money with this dealership. I have taken my car there spotless clean and then receive a filthy car back! really ? you own a car wash and a luxury brand dealer ! i have received better service from a honda dealership! I then receive a call from there director of service asking to address my concerns and sounds sincere and promises that his service manager Joe would be calling me back by 3:30 pm. Well needless to say that didn't happen either.They truly have no concern for customers. If you wanna buy a car there then see Larry in sales he is a good knowledgeable guy. More