Lake Norman INFINITI

Told our new vehicle would be "gassed up and ready to go". Waited over 3 hours. During the 3 hours the sales manager who we had never met walked past my wife and I more then 10 times without ever once in go". Waited over 3 hours. During the 3 hours the sales manager who we had never met walked past my wife and I more then 10 times without ever once introducing himself, thanking us for our business...even looking in our direction. We were sitting infront if his office with glass doors. Post-sale 2 weeks later we STILL HAVE NO TITLE, REGISTRATION, OR CHECK the dealerahip owes us on our trade for THOUSANDS of dollars. Only saving grace is the salesman Jarred was nice. Brutal customer service. Not worth the drive. More

A frustrating situation was turned into a seamless sale and a now satisfied customer. I applauded the sales person, Scottie for his excellence in service! and a now satisfied customer. I applauded the sales person, Scottie for his excellence in service! More

A frustrating situation was turned into a seamless sale and a now satisfied customer. I applauded the service person, Jan for her excellence in service! and a now satisfied customer. I applauded the service person, Jan for her excellence in service! More

LNI absolutely provides excellent and friendly customer service, comfortable waiting area accommodations for repairs and quality mechanic services to keep your Infiniti running at peak performance. The ser service, comfortable waiting area accommodations for repairs and quality mechanic services to keep your Infiniti running at peak performance. The service advisors will also educate and alert you to future areas of of concern for recommended maintenance. More

I'd like to Thank Ms. Cindy for doing her best to generate the sale for my wife's birthday gift to go thru. She was very nice and generous the whole time I was there. We need customer service like C generate the sale for my wife's birthday gift to go thru. She was very nice and generous the whole time I was there. We need customer service like Cindy. Thanks Infiniti Lake Norman. Great job hiring Cindy 👍. More

John and his team did a great job worked with my schedule and performed the task in a timely manner will not hesitate to come back for future service needs and performed the task in a timely manner will not hesitate to come back for future service needs More

Receive great, friendly service every time from the staff! Concerned about doing the job right and on time and for a fair price! Thanks Infiniti! staff! Concerned about doing the job right and on time and for a fair price! Thanks Infiniti! More

Please read survey that I completed where the tire warning was showing low pressure which was not checked when service was happening plus tire rotation did not happen either warning was showing low pressure which was not checked when service was happening plus tire rotation did not happen either More

Trey, the service advisor is always professional, courteous and knowledgeable about the maintenance of my vehicle and he keeps me well informed. I highly recommend Lake Norman Infiniti courteous and knowledgeable about the maintenance of my vehicle and he keeps me well informed. I highly recommend Lake Norman Infiniti More

Very pleased with the service. The Lake Norman Dealership provides good quality and professional service. I was quite impressed with my consultants professionalism, knowledge, foll The Lake Norman Dealership provides good quality and professional service. I was quite impressed with my consultants professionalism, knowledge, follow up and determination to please his clients. More