Lake Norman INFINITI

Service department failed the DMV inspection for "tire dry rot" on my car. Car and tires have less than 28K miles. I took it to 3 independent people: certified Ford Mechanic who still does work "tire dry rot" on my car. Car and tires have less than 28K miles. I took it to 3 independent people: certified Ford Mechanic who still does work for us on the side, Toyota of Concord, and the DMV Inspectors themselves. NONE of them could not find any reason for the failure nor could they find any dry rot. Funny how I need almost $2000 in products and services to pass when only 2 weeks prior I did an oil change which included a tire inspection and rotation; everything was good then. To make matters worse, Rob Tancredi, the service manager actually had the stones to get into an argument with me and claim that he gave me free brake work when I in fact paid $900+ for those brakes; coincidentally, I didn't believe I needed to begin with. Not only that, he took almost 2 weeks to do the job! I have documented proof that these guys are ripping people off by using DMV inspections to attempt to sell unnecessary products. I don't trust these guys with either of my two Infinitis. Stay away!!! Find another dealer! More

I was very pleased with Tom Lewis. He was friendly and courteous and seemed to have the customers needs as his main concern. He went the extra mile for me. I also plan on my next purchase to be with him courteous and seemed to have the customers needs as his main concern. He went the extra mile for me. I also plan on my next purchase to be with him. Thanks Tom More

Tom Lewis was very courteous and patient when it came to explaining all of the features for my new Infiniti G25. He also made sure that he followed up with me to be sure that i had a good experience. explaining all of the features for my new Infiniti G25. He also made sure that he followed up with me to be sure that i had a good experience. More

Love how the Lord sent us to Tom. Thank You Tom for helping us! Everyone was very helpful and would buy from Tom again. Thank You, Johnny and Vivian Perry helping us! Everyone was very helpful and would buy from Tom again. Thank You, Johnny and Vivian Perry More

It was the right car the right price at the right time. The salesman was very friendly and knowledgable. I also like all extras you get in hte service department. The salesman was very friendly and knowledgable. I also like all extras you get in hte service department. More

Constant promises, but never any sort of follow through, specifically from Mr McKenna. I, like another poster, was unable to have multiple calls returned. When I was able to contact him, he proceeded to han specifically from Mr McKenna. I, like another poster, was unable to have multiple calls returned. When I was able to contact him, he proceeded to hang up after I introduced myself. Nice guy...he will act as if you are old friends, at least until he has your signature. More

We have purchased 19 cars from this dealership over the past 5 years! The staff here is amazing to work with, they are efficient, kind, and always eager to makes things as simple as possible when purchasi past 5 years! The staff here is amazing to work with, they are efficient, kind, and always eager to makes things as simple as possible when purchasing a car. The deals are amazing as well, and far better than any other dealerships around. The service department is effortless as well and very thorough with your questions. I would recommend this dealership to any of my friends and would recommend the Infiniti brand to anyone looking for a luxury car or SUV that turns heads. Thanks to the staff at Lake Norman Infiniti for always being so great!!!! More

Ray embodies service excellence! All of the professionals at Lake Norman Infiniti are top notch and the best in the business!!! They have become my last and only dealersip... at Lake Norman Infiniti are top notch and the best in the business!!! They have become my last and only dealersip... More

After taking off work and driving over 3 hours to visit this dealership it quickly became apparent that I was wasting my time. First of all, I called to verify that the exact vehicles I was interested in this dealership it quickly became apparent that I was wasting my time. First of all, I called to verify that the exact vehicles I was interested in were already available on the lot before making the trip. I was told they were. They were not. Things went down hill from there. I have never experienced such an uncomfortable atmosphere; it felt literally like I was being held hostage. They had the keys to my car and I had to ask 3 times before they finally (reluctantly) handed them over. I wasted an entire day! Be careful of false promises as you will be told whatever you want to hear. Awful experience!! Do yourself a favor and find yourself another dealership. More

this is my 2nd experience with LN Infiniti. the second time was when I traded my M35 for a M37. very professional, did most online which saved me time so when I showed up at the dealership, all the pape time was when I traded my M35 for a M37. very professional, did most online which saved me time so when I showed up at the dealership, all the paperwork was ready to go and we did an education overview on the new M37. Stephanie in service has always been upfront and efficient with my time. no surprises which is important to me as I travel extensively and need a car and a dealership that respects my time. More