Lake Norman Hyundai - Service Center

Terrible Service Took our 2012 Genesis Coupe here for a check engine light in June. Service Dept charged me $100 to reset the check engine light and said everything w Took our 2012 Genesis Coupe here for a check engine light in June. Service Dept charged me $100 to reset the check engine light and said everything was fine and to bring it back if the check engine light came back on. A month later the car would not start. Had it towed to Lake Norman Hyundai where it was diagnosed with a stretched timing chain which had done significant damage to the engine. Was quoted $2200 for repair. Asked the Service Manager, Kurt Joseph for help and he said they had done everything correctly and that there was nothing he could do for me. Went to the dealership manager, Rick Grey, who literally told me to take it to the dealership that I bought it from. I also called the Regional Manager, Greg Pavolov who told me that it was not his job to talk to customers about their problems. Wow, I never thought I could experience such consistently poor service. I eventually had the car towed to a local engine shop and they replaced the timing chain for less than $1000. I will NEVER take my car to Lake Norman Hyundai and will NEVER consider purchasing another Hyundai based on the way that I was treated at Lake Norman Hyundai. More

Very poor communication regarding pending warranty work For the past two years, I have suffered a "fool's paradise" regarding the bad communication offered by the Dealership. Over two years there has never For the past two years, I have suffered a "fool's paradise" regarding the bad communication offered by the Dealership. Over two years there has never been one phone call confirming my warranty parts were on hand to repair my Genesis. From tires to internal repair work, not one phone call to confirm my warranty work was in and please bring in my car. The last time, four months ago, they gave me a free oil change because the parts were never ordered. Today, four months later, still no phone call. My lease was expiring I was serious about rolling into the new Genesis 90, I met with the Genesis salesman, who made me look up my payoff, he was "too busy," I called him two days later, left a voice mail message, he never called me back about the new car, can you imagine? Needless to say, I went back to Audi and their tremendous service. As much as I loved my Genesis, Lake Norman Hyundai taught me to leave the car. More

outstanding customer service great customer service and online portal access is great with updates and ease of setting up appointments. the dealership is very clean and spacious. great customer service and online portal access is great with updates and ease of setting up appointments. the dealership is very clean and spacious. They truly get the customer first approach. I will tell my friends to visit this fine establishment. More

Excellent Service I requested oil change service on a short notice which was granted and the service completed in a timely manner. Curtis in service department was resp I requested oil change service on a short notice which was granted and the service completed in a timely manner. Curtis in service department was responsible for getting the job scheduled on the short turn around and was professional in all aspects of this visit to Lake Norman Hyundai. More

first time visit to service department service department seems to be understaffed or overwhelmed, recently bought new Hyundai and needed first oil change, walked in and service advisor ask service department seems to be understaffed or overwhelmed, recently bought new Hyundai and needed first oil change, walked in and service advisor asked if I had an appointment, I stated no, was advised he had room full of waiting people and needed to make appointment next week. He was very short and did not even offer his card or name for a rerun visit. Salesman promoted service when I purchased car, never mentioned needing appointment weeks in advance for basic service. More

oil change and complete inspection They didn't go over what they found (or lack thereof) in the inspection. We paid nearly 90 dollars for an oil change and complete inspection and prett They didn't go over what they found (or lack thereof) in the inspection. We paid nearly 90 dollars for an oil change and complete inspection and pretty much got robbed. The Toyota dealership I went to in Farmington nm had a template that they went over with you, this dealership just claims they did it and it looks fine. Ill try the Toyota dealership next time, and I wouldn't recommend this place. More

I have several empolyees names I would like to thank at Lake Norman Hyundai. First of all I would like to thank Fred Bowan who has been a true gentlemen whenever a customer comes in, whether they are buyin Lake Norman Hyundai. First of all I would like to thank Fred Bowan who has been a true gentlemen whenever a customer comes in, whether they are buying a new are used car he is there to meet and greet you. Also, I would like to thank my salemen Juan Antonetty, who made my 3rd Hyundai we purchased a lot of fun and professional at the same time he is a asset to your sales team.I also want to give a special thanks to the service department. Morris Maines is the manger who will help in any way he can. He also has a great team under him, Tom Furey my service rep. and he always has a ear for me and helps me anyway he can. Also the rest of the service department thanks guys! I also want to send a thank you to Alan Wilkes and his team in the body shop they took care of me like I owned a Bentley! I also have to add everyone at Lake Norman treats you with respect and always has a smile for you. Thanks! I have purchased 3 Hyundais from Lake Norman and I am sure when it is time for another, Lake Norman will be the only dealer my husband and I will purchase from. By the way I have also sent my friends and purchased from you. Thanks again for everything you do for me, and you guys deserve an A+++ in my book! More

As a registered nurse and nurse educator, I understand the value and importance of providing quality care and working to assist those in need. I am proud to say that Mr. Mains was the epitome of customer the value and importance of providing quality care and working to assist those in need. I am proud to say that Mr. Mains was the epitome of customer service. If he was one of my students, I would rate him as exceptional. More

I spoke with Morris who informed me that they were taking appointments 4 days out but when I mentioned we were only in Cornelius for 4 days, he told me to bring the vehicle by so that he could check what was appointments 4 days out but when I mentioned we were only in Cornelius for 4 days, he told me to bring the vehicle by so that he could check what was wrong. I dropped the car off at 4pm and got a call 2 hours later that I needed a new transmission. Long story short, he got me back on the road 2 days later. THAT'S customer service. More