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29 Reviews of Lake Norman Hyundai - Service Center
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June 27, 2022
The Sales and Service staff are very friendly and helpful. We wouldn't go anywhere else! helpful. We wouldn't go anywhere else! More
by James
Employees Worked With
May 23, 2022
I didn't have an appointment and they took great care of my car and gave me a ride home. Highly Recommend this Dealership! my car and gave me a ride home. Highly Recommend this Dealership! More
by James
Employees Worked With
May 06, 2022
Had a diagnostic done at Meineke and they stated the turbo was out in my son's Veloster. I took his vehicle to this dealership to get a second opinion. I was told after a diagnostic test that the turbo turbo was out in my son's Veloster. I took his vehicle to this dealership to get a second opinion. I was told after a diagnostic test that the turbo was not the problem that is was definitely the intake manifold. I asked Kolby if he was sure and he stated absolutely. He gave me a price and I stated if this will fix it to proceed. Never heard back after a week so I called him and he stated he had good news and bad. Stated the manifold was on but it was not producing boost. Stated now it was the waste gate valve. Stated this would definitely get the problem fixed. Stated the intake was bad though. Right. Didn't hear from him again for almost a week so I call him and he states they replaced the waste gate valve but now it is the turbo. I said I have all my calls incoming and outgoing recorded and he assured me the intake was the issue at first and then the waste gate and now he's stating the turbo was bad which Meineke said was the issue. I told him I wasn't paying for them replacing parts that weren't bad. He then started to say those parts were contributing factors which was not what he stated. Told him I wanted to speak to the service manager and since it was the end of the day he would have him call me the next day. Didn't hear anything from them the next day so I called and asked for Rob who is the service manager. Kolby never told the manager the issues so I explained it to Rob. He stated he would call me back and when he did he stated his mechanic was standing behind his diagnoses and I stated wouldn't you if you made two mistakes? He then had the audacity to ask me if I would meet him halfway with the costs he wanted to originally charge me. I said no and that I wanted to pick my son's car up the next day. My son picked the car up the next day. We took it to S&S Automotive in Newton and they replaced the turbo which was the issue and looked at the old parts from Hyundai they stated were bad and stated these parts were not bad. This dealership had my son's vehicle for almost three weeks and didn't do anything but try and charge me for parts that weren't bad. Everyone there including the service manager are so unprofessional and lack the ability to diagnose a mechanical issue. I wouldn't take anything to them to diagnose or try to repair. Consumers beware>>>>> More
by jimw248
Employees Worked With
Rob- Servie manager
April 08, 2022
Had an appointment at 11 for an oil change my car was taken into the garage at 12:25 i received my car back at 1:00 at no time did anyone come to me to explain the delay i had to ask time and again what taken into the garage at 12:25 i received my car back at 1:00 at no time did anyone come to me to explain the delay i had to ask time and again what was going on More
by ptf1321
Employees Worked With
August 15, 2021
Alan Keatley is the best service advisor I have dealt with over the years - knew him at a previous dealership. He is very knowledgeable, and always makes sure my car has the service done that it needs. with over the years - knew him at a previous dealership. He is very knowledgeable, and always makes sure my car has the service done that it needs. He is never pushy and doesn't try to upsell maintenance that really isn't needed at the time. In addition, his cheerful personality makes him a pleasure to work with... More
by BAM
Employees Worked With
Alan Keatley
April 27, 2021
I would let a shade tree work on the car before I take it back there,778.00 dollars for a ignition switch for a 2006 azera back there,778.00 dollars for a ignition switch for a 2006 azera More
by willieabarringer
Employees Worked With
March 25, 2019
Best service department around I am a small business owner and my car is my business car. I put a lot of miles on my car so I see the guys in the service department a lot. I have be I am a small business owner and my car is my business car. I put a lot of miles on my car so I see the guys in the service department a lot. I have been so impressed with everyone from the guys who greet you to the service manager. They remember me every time and know I need to get out quickly so they make every effort to help. I see Curtis Rucker and I feel that he always goes to great lengths to make sure I am pleased. I have to say that he is the best! More
by Love my coup
Employees Worked With
Curtis Rucker
October 23, 2018
Internet Parts Dept I had a great experience buying parts on line using their internet sales department. The rep Alicia was extremely helpful and patient. She was knowled I had a great experience buying parts on line using their internet sales department. The rep Alicia was extremely helpful and patient. She was knowledgeable and went the extra mile to make sure I was taken care of and my order went out that day. More
by Used car buyer
Employees Worked With
Alicia - Internet Sales
