Back

Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

Sort by
November 30, 2023

My vehicle was there 4 days, I item of four was repaired and when I picked it up it was filthy ! Waiting for part to come in , hopefully next appointment goes bettet. More

by danrusso1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Danrusso1970, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us at (704) 896-3800 so we can work towards a resolution.

November 30, 2023

Chuck provided great customer service, explained everything to me thoroughly and helped me get on my way promptly. Thank you! More

by Rex12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Rex12, we are very happy to have provided you with such a positive experience!

November 29, 2023

Jacob did an excellent job of listening to any concerns and taking care of my service needs on our new Chrysler Pacifica. He's a great team member! More

by rsmcglothlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lake Norman Chrysler Jeep Dodge. If you have any further questions, please give us a call. We're always happy to help!

November 29, 2023

Great job Chuck! Everything worked out well with the car drop and pick up and the service was completed on time! More

by martylaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience and review.

November 29, 2023

Excellent service, as speedy as possible without sacrificing quality work. Jacob is awesome and very helpful. More

by david.lowell.jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2023

Very good result to a very bad situation - Jeep transmission died (42000 miles) while on vacation. Chuck Conner and the Service team performed miracles and (1) got a new transmission (it was the on More

by scoochbean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 28, 2023

Very clean but the communication could have been better on how long the service would take. More

by bessig324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

November 27, 2023

Very polite and courteous. Nick was helpful and my truck was ready when he said it would be when I checked in. More

by WHEELER49ER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lake Norman Chrysler Jeep Dodge. Please don't hesitate to reach out if there's anything additional we can do for you.

November 27, 2023

Have always been easy to work with Stephon’s and mark both are great to work with. More

by PETE3190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2023

The sales team is very inconsistent and quite honestly, very dishonest!! I would NEVER purchase another vehicle there, nor refer anyone LNCDJR. More

by allisoncandelora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diamond Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike King
Dec 02, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Allisoncandelora, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (704) 896-3800 so we can work towards a resolution. We look forward to hearing from you.

...
21
...