Lake Norman Chrysler Jeep Dodge Ram - Service Center

I scheduled the service for 2pm on March 4th and got I scheduled the service for 2pm on March 4th and got there and made myself comfortable. The entire staff was very helpful and always checked to see I scheduled the service for 2pm on March 4th and got there and made myself comfortable. The entire staff was very helpful and always checked to see if there was something I needed. I was a little dissapointed when I was told the repair was going to take 2 more hours after I had already been there for 2 hours, BUT I was very gracious for their honesty and, what the heck, I had already been there 2 hours, what's 2 more? (that's not a complaint!). I would much rather have the work done correctly than it being rushed with the chance of something being looked over. To my amazement, when my car was completed, Jeff Coble, the service tech that fixed my car, came in and explained in detail what he had to do to fix the car. I was able to ask him questions about the repair and any other possible issues I would need to look for. I've never had a service technician at any dealership come out and speak to me about the work completed. That was such a great touch to know that Jeff cares immensely about the work he is doing, I felt confident when I left knowing that the best possible person there fixed my car. It was after that talk with Jeff, that I decided, no matter what, I would make the trek from southwest Charlotte to this dealership anytime I need any type of service. That's HUGE, because they're at least 25 miles further for me than the nearest Dodge dealer. More

He was very nice and gave us great customer service and very professional and it didn't take very long so we were super happy we did't have to wait to long and he offered to get us coffee or a snack and I very professional and it didn't take very long so we were super happy we did't have to wait to long and he offered to get us coffee or a snack and I thought that was very nice and I would definately would recommend him to my friends I will definately do business with him again. More

Terry has always been extremely nice and helpful when we bring our Chrysler Cirrus in for an oil change or when we are having a mechanical problem. He is honest and up front with us and gives us good advice bring our Chrysler Cirrus in for an oil change or when we are having a mechanical problem. He is honest and up front with us and gives us good advice about repairing our car. I would definitely recommend him and the Lake Norman Chrysler dealership to anyone. More

We have had a long standing relationship with Lake Norman Dodge-Chrysler and ever since we began working with Terry as our represenative in the Service Department, our satisfaction has risen considerably. Te Dodge-Chrysler and ever since we began working with Terry as our represenative in the Service Department, our satisfaction has risen considerably. Terry is extremely customer oriented, very considerate and very timely about getting back to us on any questions. It is because of Terry that we continue to have our vehicle serviced at Lake Norman Dodge-Chrysler. More

Our relationship with Lake Norman Chrysler Jeep Dodge has been one of excellence. As we enter for service Terry Naranch is always courteous and accommodating as he greets us, listens to our problems and assi been one of excellence. As we enter for service Terry Naranch is always courteous and accommodating as he greets us, listens to our problems and assigns the vehicle to an appropriate technician. Great in follow up after service. The service manager Robin Robinette is always understanding with major problems and handles them professionally. We have a special relationship with the parts manager Frank Sparrow. He goes into great detail as he explains the function of the parts and the availability for our vehicles. We know personally some of the technicians who explain what service the performed on our vehicles and what to expect from their work. They always point out problems that may develop later. You don't meet better people than Donna and Will in customer service as they greet us with a smile and explain our billing. Above all, we thank Jack Salzman the owner and manager for showing a personal interest with us as we service our vehicles. He always makes decisions to our satisfaction. Thanks for the free car washes! More

We have been going to Lake Norman Chrysler for service on our Jeep Liberty for 5 years. We have always found them to be professional, friendly and responsive. We have been working with service Manager Terry our Jeep Liberty for 5 years. We have always found them to be professional, friendly and responsive. We have been working with service Manager Terry Naranch for several years and he has always taken good care of us and our Liberty. We take the Jeep in for both regular oil changes and major repairs and Mr. Naranch always has the car ready when promised. The work is done correctly and in one instance when a faulty part was installed the corrective work was done with no hesitation or argument. We will continue to take our Jeep to Lake Norman Chrysler and Mr. Naranch. More

I have been a customer of Lake Norman Chrysler Jeep Dodge for a number of years. My experiences have been good across the board. I've dealt with both the sales and service departments on a regular basis. for a number of years. My experiences have been good across the board. I've dealt with both the sales and service departments on a regular basis. They are very attentive to my needs. I choose to do business with this dealership because they are reliable and very community oriented. More

This dealership replaced the heater core in my 2003 Passat. They gave me a loaner car to drive while these reparis were made. They fixed the car and it has been running great ever since. The staff w Passat. They gave me a loaner car to drive while these reparis were made. They fixed the car and it has been running great ever since. The staff was friendly, helpful, and very knowledgable. I would highly recommend them to anyone needing service on their car. Being a Chrysler dealership, I wasn't sure if they could repair a VW but they were! More

I always use this dealership. They are very friendly and family oriented. I bought my truck in 2007. Terry Naranch has always been wonderful and very pleasant to deal with. He always makes sure that my vehi family oriented. I bought my truck in 2007. Terry Naranch has always been wonderful and very pleasant to deal with. He always makes sure that my vehicle gets the care it needs. Donna Mauney is always at the cashiers desk and is very pleasant to talk to. She is always kind and always smiling. These guys make every visit pleasant! Employees like these are a must in today's economy and I feel they should be recognized for their outstanding services! I highly recommend this dealership above all others. George Heck More