Lake Ford - Service Center

I always take my Fusion and Shelby Mustang to Lake Ford because of the great service they provide. They take the time to explain exactly what they did and keep me updated on things I should pay attention t because of the great service they provide. They take the time to explain exactly what they did and keep me updated on things I should pay attention to. Good Job! More

Everyone at Lake Ford, was knowledgeable and courteous. I had a very pleasant visit. I was kept up to date, on my car repair progress I had a very pleasant visit. I was kept up to date, on my car repair progress More

Service was average but I had to keep informing the advisor of the Ford points and other discounts that I was eligible for. I also asked the advisor about a light that was not working and it never go advisor of the Ford points and other discounts that I was eligible for. I also asked the advisor about a light that was not working and it never got repaired. The service was fair but very basic. Bare minimum. The positive was the waiting areas are very comfortable and accommodating. Lake Chevrolet across the street is much better as far as service. Lake Ford could use a little fine tuning. Might be possible that they were busy or maybe the advisor was having a bad day. I was also disappointed as a customer that I had to pay $80 for a diagnostic for a bad shock. I’d figured since I’ve been a customer for years, bought the extra extended warranty and it’s a Ford certified car that something like that at least would’ve been less expensive to look into. More

Professional, Made sure I had a loaner car. Did a great job on repairs. Friendly and was willing to work around my schedule. Payed attention to details and requests. job on repairs. Friendly and was willing to work around my schedule. Payed attention to details and requests. More

Always efficient, prompt and good service. Thank you for making the service appointment a seamless process. I hope the valet service will be back after covid. making the service appointment a seamless process. I hope the valet service will be back after covid. More

Lake always takes care of my car, they're super friendly, respectful, and they don't try and push work on me that I don't need. respectful, and they don't try and push work on me that I don't need. More

My Family has done Ford cars and SUV’s for years, so when I bought my Ford Explorer I didn’t have any reservations. However after this service visit I don’t think I will buy a Ford again. I bought my Ford Explorer I didn’t have any reservations. However after this service visit I don’t think I will buy a Ford again. More

I found the customer waiting room to be very pleasing. Caleb, the Service Advisor, was very courteous and helpful. I enjoy going to Lake Ford. I would definitely go back. Caleb, the Service Advisor, was very courteous and helpful. I enjoy going to Lake Ford. I would definitely go back. More