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Lake Ford - Service Center

Milwaukee, WI

4.3
2,032 Reviews

2,032 Reviews of Lake Ford - Service Center

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April 16, 2021

I would like just like to say thank you to Jessica for getting us in so soon and for the great work that she always does More

by GMENDEZ85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Caleb Repinski
April 15, 2021

They were fast...did the work in great time frame...saved the rest of my day..they even washed the car...got to go back for any future needs. More

by El
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Caleb Repinski
April 10, 2021

Always professional and friendly. Fair prices and great service. I trust Jesse totally and have bought 2 cars from Santiago Anaya. And always a free car wash! More

by csites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Santiago Anaya, Caleb Repinski
April 10, 2021

I had a recall on my vehicle. Customer was very good. Able to just drive my vehicle in was. Only problem I have is the price of fixing my vehicle. Just an example. Needed to be fixed cost 1500.00 and sho More

by kristineosielski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Matthew Maneage
April 10, 2021

The professional courtesy and customer service is great. Caleb is a very knowledgeable young man and explains issues very clear. I will visit again, Thank you very much! More

by K9MAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
April 09, 2021

Fantastic customer service greeting you at the doors checking you in asking questions or concerns if needed just a fantastic experience thank you Phone calls one job completed within a timely fashion an More

by jeffsirovina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
April 08, 2021

Very nice dealership. The work was definitely done adequately. Time was not an issue since I could continue to work at the dealership.I would certainly recommend lake Ford. More

by Markdorn711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Caleb Repinski
April 08, 2021

Do you have a kind and courteous staff all work is always performed to the highest protection and to my extremely satisfied standards. Keep up the good work I’ll always recommend the shop repairs and bodywor More

by Just me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Caleb Repinski
April 06, 2021

Great service, easy to schedule appointments. Jessie and Caleb get my car in and out quickly and make I know if additional work will be needed in the future. More

by cfseverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher , Caleb Repinski
April 02, 2021

I have been trying to get an electrical problem fixed for several months and the issue has not been resolved. The dealer does not seem to understand the issue even though I have played a video of it happenin More

by Kevin.f.zei
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Caleb Repinski
Apr 07, 2021 -

Lake Ford responded

We apologize that our service did not satisfy your expectations. Your concerns make sense. The most difficult service problems for us to diagnose are those that are intermediate. Videos can help us at times, unfortunately, some issues can only be diagnosed if we can duplicate the concern. We set a high standard for ourselves and hope we have the opportunity to service your vehicle again and replicate the concern so we can fix it.

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