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Lake Ford - Service Center

Milwaukee, WI

4.3
2,034 Reviews

2,034 Reviews of Lake Ford - Service Center

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January 01, 2022

The location is very clean. The staff is always friendly. However the Loaner car was disappointing. But over all like the experience More

by ambradley52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Ory, Caleb Repinski, Daniel Garcia
December 31, 2021

As a hotel GM, customer service is very important and in my two years of going to Lake Ford... Craig has demonstrated this difficult skill with ease an thoughtfulness. From this great service, I now b More

by jevans22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 28, 2021

While my original appointment for my oil change was rescheduled due to being “over booked”. I was surprised at how quickly I was in and out for my 20,000 mile service. I also was happy to be able to us More

by DEVCOPANDME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 26, 2021

Quick and friendly but sales not very knowledgeable and service installed tonneau crooked and husband fixed himself. More

by Pissed of Consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski, J.J. Pucel, Daniel Garcia, Brian Teitelbaum
December 26, 2021

Arrived at the dealer for an appointment and then the parts for the work order wasn’t in the parts department. Wasted two trips to the dealer and back. And another girl had to take off from her work to t More

by KLRICARD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Repinski, AJ Chandler
Dec 30, 2021 -

Lake Ford responded

I wanted to reach out and apologize for the experience you had with our team. This is not typical of us and unfortunately, we have experienced this more frequently with shipping delays and part backorders. We should have known ahead of time that the part was not in, that was on us. Thank you for bringing this situation to our attention so we can do better.

December 24, 2021

Great service and staff are always helpful. My car drives like brand new now. Thank you! More

by ejp737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Caleb Repinski
December 24, 2021

Very quick service! Always easy to schedule! Associate was helpful finding my car afterward! Thanks! More

by jillklotz2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
December 19, 2021

Nice clean well kept waiting area.friendly service advisors. Free carwash with service.prompt service More

by Robroy1st
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 14, 2021

Professional, friendly, detail oriented staff with excellent results and service to the customer! Thank you ! More

by trykiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2021

Always a pleasant experience having vehicle serviced at Lake Ford. Staff always professional and customer oriented. More

by Bob P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Caleb Repinski
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