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2,034 Reviews of Lake Ford - Service Center
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Verified Customer
February 17, 2022
Great customer service from Caleb and Jessie. All issues addressed. Would come back to the service department All issues addressed. Would come back to the service department More
by SCOTT@ACMESYSTEMS.NET
February 14, 2022
Clean, friendly and fast service. Easy drop off, and pick up. One in one day Easy drop off, and pick up. One in one day More
by Mtregarcia
Employees Worked With
Other Employees :
Craig Prochaska, Caleb Repinski, Brian Teitelbaum
February 14, 2022
Need more service advisors like your service manager, Jessie who is knowledgeable and helpful. Took care of all my concerns from previous appointment. Jessie who is knowledgeable and helpful. Took care of all my concerns from previous appointment. More
by SCOTT@ACMESYSTEMS.NET
Employees Worked With
February 14, 2022
Wrong color paint used on panels they replaced Wrong axle ordered Tailgate not functioning as it should Wrong backup camera ordered Taillights not repaired as requested This resulted in lengthy d axle ordered Tailgate not functioning as it should Wrong backup camera ordered Taillights not repaired as requested This resulted in lengthy delays and a few trips back and forth. Eventually things were taken care of. Nice people to work with though. More
by arodjunk
Employees Worked With
Brad Ory
February 13, 2022
Every time I bring my vehicle in for service something goes wrong. Either they completely forgot about my vehicle or as they stated to me”even though you have a scheduled appointment our tech’s are backe goes wrong. Either they completely forgot about my vehicle or as they stated to me”even though you have a scheduled appointment our tech’s are backed up”. When I try to explain my issues with the manager Al I get is “I’m not listening to he said she said.” I shouldn’t have to feel uncomfortable every time I bring my vehicle in for so called free oil changes. I’ve been a very loyal customer over the past 20 years, but because of the horrible customer service I will be taking my business elsewhere!! More
by radkemichele
Employees Worked With
Jessie Schumacher, Craig Prochaska, Caleb Repinski, Brian Teitelbaum
February 11, 2022
The overall experience was fine. The only complaint I would have is I had an appointment at 9:00 a.m. I was there 15 minutes early and yet it still took almost 2 hours to complete for just an oil change. would have is I had an appointment at 9:00 a.m. I was there 15 minutes early and yet it still took almost 2 hours to complete for just an oil change. Part of the "works" package I paid for includes a car wash. That was never done. I understand that maybe it was too cold to actually wash the car but that should have been communicated with me, the customer. The prices have gone up but the service has gone down or stayed the same. More
by jvarisco
Employees Worked With
Craig Prochaska
February 10, 2022
Awesome customer service. Was greeted by name as I entered the service area. All questions answer in great detail about future purchases. entered the service area. All questions answer in great detail about future purchases. More
by jefferynorwood91
Employees Worked With
Ms. Lopez, Caleb Repinski, Brian Teitelbaum
