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Lake Ford - Service Center

Milwaukee, WI

4.3
2,034 Reviews

2,034 Reviews of Lake Ford - Service Center

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March 27, 2022

Lake Ford was able to service my vehicle quickly and with minimal inconvenience thanks to shuttle service. More

by jgronbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
March 26, 2022

Professionally managed and curteous. Work was well done and had zero issues. Keep you the good work. More

by snowmctwist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik, Caleb Repinski
March 24, 2022

The folks behind the service desk are both friendly and efficient. The work done in the shop always is top notch. Never had any issues at all. More

by Chris@bliffertlumber.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Caleb Repinski, Brian Teitelbaum
March 23, 2022

Gina is the best person I have ever dealt with in such a tough situation , She has great communication skills and and attention to detail . More

by Wllmolsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2022

2 hr seemed long for oil change was in @ 11:00 am out at 1:00 More

by Onin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New person/ no one of people shown
March 22, 2022

Great sales, service and support folks at Lake Ford. Love the staff and the facility. More

by smarcus0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steele, Craig Prochaska, Caleb Repinski
March 22, 2022

Excellent experience. Excellent waiting area and the entire service process was easy with timely updates. More

by jensen919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sigel, Caleb Repinski
March 22, 2022

After being a Lake Ford service customer for many years this terrible service experience means I will NEVER come back again. Essentially I paid 240 bucks for an oil change and advice that would have taken More

by Mlemens3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Prochaska, Caleb Repinski
Apr 12, 2022 -

Lake Ford responded

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Your concerns make sense, while most of our customer appreciate the text updates and ability to pay via text we understand this type of communication is not for everyone. We could have asked you for your preferred method of communication upfront to relieve your stress and anxiety but we didn't do that. I'm sorry about that.

March 22, 2022

Very helpful in getting everything on my bóchele serviced and even check over any other issues. Completely handled all the concerns I had, went above and beyond and even made what wasn’t caught on the first More

by carlos.garcia20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Caleb Repinski
March 22, 2022

I was able to get my vehicle in for service quickly. Customer service was friendly and helpful. More

by Pjb2329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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