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2,032 Reviews of Lake Ford - Service Center
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April 26, 2022
Lake Ford got me in and out with the issue I was having with my F-150 check engine light problem very courteous and fix it right the first time with my F-150 check engine light problem very courteous and fix it right the first time More
by FISHSTORY0
Verified Customer
April 23, 2022
I was very pleased with getting my car detailed here. It’s like she brand new again. I’d Definitely recommend coming here! It’s like she brand new again. I’d Definitely recommend coming here! More
by Becca72vee
Employees Worked With
April 22, 2022
I bought my new car from Lake Ford and they were awesome. I bought my car in for service about a year later and I found the service outstanding. I bought my car in for service about a year later and I found the service outstanding. More
by clarice
Employees Worked With
Craig Prochaska
April 18, 2022
Very attentive to customers needs and timeline. . I have been buying vehicles and getting service for over 15 years and work has always been very good. . I have been buying vehicles and getting service for over 15 years and work has always been very good. More
by tdsmith4980
April 18, 2022
Lake Ford was a very pleasant experience for my recent service on on 2020 Ranger. Pleasantly surprised that they even washed my vehicle for just an oil change. service on on 2020 Ranger. Pleasantly surprised that they even washed my vehicle for just an oil change. More
by jlottesmke
Employees Worked With
Brian Teitelbaum
April 14, 2022
Poor communication and poor inspection of work. I dropped my vehicle off Tuesday (3/22), and estimated completion was that week Friday (3/25). I didn’t hear anything so checked in Monday (3/28), I dropped my vehicle off Tuesday (3/22), and estimated completion was that week Friday (3/25). I didn’t hear anything so checked in Monday (3/28), received an update, and the new completion date was Friday (4/1). Again, I didn’t hear anything and then got confirmation it was done Monday (4/4). Picking up the vehicle, there was a new check engine light on with no notes from the tech and no communication to me. The service employee was polite and recommended they keep the car, but couldn’t offer me a temporary vehicle to get home so unhappy that I needed to find a ride after a mix-up. After the CEL work was complete, I picked up the vehicle. While driving and about to get on the freeway, the wind caught my hood popped it up because it wasn’t properly latched. With those two events, I can’t help but question the quality of work on the $3k+ of repairs on my vehicle. More
by nwesterdahl
Employees Worked With
Brian Teitelbaum
April 13, 2022
The dealership had my car for 2 weeks and tried to return it to me the first day I brought it, after they programmed the computer. I ended up going back to the dealership to prove my vehicle was still making it to me the first day I brought it, after they programmed the computer. I ended up going back to the dealership to prove my vehicle was still making the same horrendous rattling sound upon starting it up on their lot. They agreed to keep it and stated they were waiting on Ford to approve the next step of warranty work. They got me a service loaner after we had our verbal dispute which I appreciated. I picked up my vehicle 2 weeks later after I was notified it was completed, this past Monday. The vehicle is still making the same cam phaser rattling sound. I don’t understand how they could send me home with it and state everything is fixed. The vehicle didn’t sound like this when I purchased it. It shouldn’t sound like this now. I have been given no explanation for the continued rattling sound on start up. If this is a different problem, why wasn’t it addressed and fixed? Shouldn’t this have been explained to me before I drove it off the lot? I am confused and frustrated with this vehicle and this dealership. I don’t have confidence in this dealership’s ability to provide quality service, or repair my vehicle. More
by jsean0286
