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2,034 Reviews of Lake Ford - Service Center
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July 15, 2022
Took my vehicle in for routine oil change. Dealer stated vehicle needed brakes so I proceeded to have them done. Returned to dealership for a few reasons. The vehicle tire pressures were at 39 Dealer stated vehicle needed brakes so I proceeded to have them done. Returned to dealership for a few reasons. The vehicle tire pressures were at 39,35,33,& 30 all tires different. The windshield washer and coolant were never topped off as well. So much for the multipoint inspection!! However, the main reason I returned to the dealership was the brakes now squealing. The dealership had my vehicle for three days took it apart they said and told me that it was normal for the brake squealing. Brake squealing is normal as well as the new bronco brakes which squeal too. Now I should deal with the brakes squealing when I put my foot on them. It’s flat out embarrassing pulling up to other vehicles when coming to a stop. Not sure if the work was performed correctly my vehicle‘s brakes did not squeal before hand and I’m extremely upset at the way it was handled. Customers should not have to look over the shoulders of people to make sure they’re getting exactly what they pay for. More
by camoantler
Verified CustomerEmployees Worked With
Not sure who worked on my vehicle
July 13, 2022
Small details go a long way but this dealership haven’t learned that and need to. I brought my car in for a spark plugs change. Lake Ford techs saw the pressure light on and ignored it. I had service at a learned that and need to. I brought my car in for a spark plugs change. Lake Ford techs saw the pressure light on and ignored it. I had service at a diff place and without being asked they took care of it. Small details! Exactly! More
by irishelys
Employees Worked With
Brian Teitelbaum
July 12, 2022
Nice and friendly employees. Committed, respected and helpful. The waiting time is reasonable in quite environment. Committed, respected and helpful. The waiting time is reasonable in quite environment. More
by sayed
July 12, 2022
I dropped off my car before 8 am. Still wasn’t looked at by 2. But the manager was so nice! She tried giving me a car to use and make me happy. I just waited for my car to be inspecte Still wasn’t looked at by 2. But the manager was so nice! She tried giving me a car to use and make me happy. I just waited for my car to be inspected. She also waived the fee. I left their happy with a smile!! More
by Mr.grzybowski
Employees Worked With
July 12, 2022
First off my engine needed to be replaced at 80000 miles on my ford fusion They had No loaner car available and my repairs were over $7000.. I was out of a vehicle for over a week .Never buying another fo on my ford fusion They had No loaner car available and my repairs were over $7000.. I was out of a vehicle for over a week .Never buying another ford. More
by Daniellezdeb
Employees Worked With
Craig Prochaska
July 05, 2022
I had to take my vehicle back twice to get the work I wanted done the first time done. I didn't appreciate that but the work was solid. I don't think they're thorough enough not by dealership standard wanted done the first time done. I didn't appreciate that but the work was solid. I don't think they're thorough enough not by dealership standards. More
by willyem.stacy
Employees Worked With
Craig Prochaska
July 05, 2022
This team is one of a kind. It is why I have always chosen to purchase and service my vehicles at Lake Ford. They are honest! It is not about cost it’s about service and loya It is why I have always chosen to purchase and service my vehicles at Lake Ford. They are honest! It is not about cost it’s about service and loyalty. More
by RafaelCetina
Employees Worked With
Other Employees :
JJ, Craig Prochaska, Daniel Garcia, Brian Teitelbaum
July 05, 2022
The service was great, they answered all my questions and got my vehicle back to me in a timely manner. got my vehicle back to me in a timely manner. More
by Shanell
Employees Worked With
