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Lake Ford - Service Center

Milwaukee, WI

4.3
2,034 Reviews
Call Service Center (414) 281-6100

2,034 Reviews of Lake Ford - Service Center

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September 28, 2022

Lack of communication from the dealership. In 2 weeks of my car being service I wasn’t able to get a loaner car. More

by Larakarla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Teitelbaum
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Oct 05, 2022 -

Lake Ford responded

Thank you for letting us know about this. Your feedback helps us get better. We will look into having more loaner vehicles available in the future.

September 28, 2022

Staff was cooperative and courteous. The vehicle was fixed the same day as promised and at the estimated cost. More

by md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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September 28, 2022

Brian the service advisor is my go to for any work that needs done on . More

by joezert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Report | Print
September 27, 2022

Did not check headlights during oil change inspection. Charged an additional service fee for second visit to fix the headlight. Very disappointed. Was told that headlights are not part of the oil change i More

by angelaoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2022

I'm a happy customer and enjoy the service given to me thanks a lot More

by broomrobert23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2022

The service was very inconsistent from the start. Lack of communication between the insurance and the technicians or representatives from lake. The cost came out to be way more then originally quoted More

by carlos.garcia20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2022 -

Lake Ford responded

“We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

September 26, 2022

Dealer is in a good location and service was great also washed my car thanks More

by Aldetone_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The shuttle driver I forgot his name was really nice , Craig Prochaska
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September 26, 2022

Some issues in tech with diagnosis of problem. Lake ford corrected issue but took some time. Therefore, review doe not warrant 5 star but the effort made and small discount does warrant 4 star. More

by Heusdenssean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Report | Print
September 26, 2022

I seem to receive good service in the shop, but always leave feeling like the service desk folks are just trying to rush folks thru. I had concerns I wanted to address, and felt like I wasn’t being taken More

by immarstellar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
Report | Print
September 26, 2022

Excellent service. Fast and easy. Nice looking waiting room service representative friendly and efficient. End. More

by Gregorykvogt
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Report | Print
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