Lake Ford - Service Center

This oil change took 2. 5 hours. That is way too long to be sitting around and waiting. My appointment was at 10am and I didn't get out of there until 1230. 5 hours. That is way too long to be sitting around and waiting. My appointment was at 10am and I didn't get out of there until 1230. More

Great team! Wouldn’t trust my classic Mach1 with anyone else. Easy to make and appointment and timely updates. Many thanks! Wouldn’t trust my classic Mach1 with anyone else. Easy to make and appointment and timely updates. Many thanks! More

Pleasant to work with very knowledgeable and accommodating helpfull and they keep all the auto records on file accommodating helpfull and they keep all the auto records on file More

Easy to schedule, offered shuttle service to/from my home. Honest and up front in pricing, transparent throughout process. Accepted my shipment of tires I bought online without hassle home. Honest and up front in pricing, transparent throughout process. Accepted my shipment of tires I bought online without hassle More

Car delivered in the time promised and the charges were as expected no issues at all as expected no issues at all More

The professional response and the respect that is shown as soon as you walk through the doors is 2nd to none! I will definitely be back! You all can thank your service department (Craig) when I come back t as soon as you walk through the doors is 2nd to none! I will definitely be back! You all can thank your service department (Craig) when I come back to buy a car! I never had such a good report to offer any dealership till now! I’m glad I listened to Frey auto when he recommended going to Lake Ford for my service! More

I can get in whenever needed. Quality of work is good. The one item is that with the car they sold an extended warranty and when I did have work done I don’t believe they allowed Quality of work is good. The one item is that with the car they sold an extended warranty and when I did have work done I don’t believe they allowed for it. Telling me it didn’t apply. I called the warranty office and they said it did so now the dealer is “looking into it” . We shall see More

Got the exact service I needed. All of the staff were knowledgeable and very helpful. All of the staff were knowledgeable and very helpful. More

Brought my car in to get new battery cables only. I was quoted $720 to replace a bunch of stuff for the battery. I told them no, just the cables. Craig told me the cost to put them in would be $350. I was quoted $720 to replace a bunch of stuff for the battery. I told them no, just the cables. Craig told me the cost to put them in would be $350. He didn’t say any other numbers. Overpriced in my opinion, but I don’t have the expertise. I agreed to the 350, but they didn’t have me sign any paperwork. Brought it in on a Friday, they didn’t have the part for some reason, and told me Monday. So I went the entire weekend without my car. I needed it for Monday for my everyday life, and then they didn’t finish the car until Tuesday. Thought that would be the last of my troubles. I got the bill to see the charge for $350 and then $150 in parts and $27 in shop supplies. Totaling about $550 after tax. So I was lied to, made to wait, and they basically scammed me. I will not be returning. Con artists. More