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Lake Ford - Service Center

Milwaukee, WI

4.3
2,041 Reviews

2,041 Reviews of Lake Ford - Service Center

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December 19, 2022

They are very personal and courteous, and really do a good job. I went in without a appointment, and although that was a little wait and they were still kind enough to get the job done More

by Biggest.twingd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum, Jim Stabl
December 19, 2022

They were considerate of my time, listened to my issue, ran a diagnostic test and resolved the problem. I was kept informed of the status of my issue the whole time. More

by gratefulinWI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben, Brian Teitelbaum
December 19, 2022

Always pleasant to have Jessie's staff take care of my car problems Thank you More

by GJPELZEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

Everything they said they fix was not working again after a couple of days. Since I was charged $500 for labor, I expected this to be part of a warranty. Instead, I was told I needed to wait to see how much More

by Mzstyden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2022

Been a customer for about 20 years. Always had good service. Would recommend to anyone who needs service or body work. Friendly staff and managers. More

by johnmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum
December 15, 2022

Apparently, they have a problem, understanding, simple instructions, and don't run the Vin to look for other recalls. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Lake Ford responded

We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Dec 19, 2022 -

Jeff responded

Yeah, we will see...

December 14, 2022

The service was very fast did a good job with it I would recommend them to my friends and family the other service there More

by greermichael67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
December 14, 2022

Good service, good place to go and fix you're car. They did a good inspection. More

by Mary.roberto26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 14, 2022

The time it took to fix two recalls was short & sweet, a lot less time than quoted! More

by stmart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure! It was for a recall.
December 13, 2022

The overall service was great! The representative, Jim scheduled my appointment and provided me with updates on my vehicle. The maintenance was completed by 3:30pm. It only took 1 More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
Dec 13, 2022 -

Satisfied Customer responded

Thank you for providing quality service.

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